Reviews of local pros in Hamilton, Ohio

Spoke with Cindy on the phone as we are having AC unit issues (AC unit was installed 5 years ago from a different company). Before proceeding, she had me check to see if our AC Unit was covered under the manufacture warranty from the previous installer. After checking the serial number and warranty, I found out it was indeed covered under the 10 year warranty. This will save our family close to 10k all due to the fact that Cindy mentioned check the warranty with the previous installer (different company). I really appreciate the honesty and integrity from Cindy. Thank you Cindy!

Workers were on time and called before hand. They were professional and kept the house clean as they worked. They made sure there were no leaks or other problems and everything tested satisfactory. Job was completed and everything looks great. Everything is fantastic. Upon leaving they wiped up any debris or water and were very respectful. Will definitely use them again.

Bartels installed a complete new heating and cooling system (heat pump, heater, with humidifier). They provided us options and answered all our questions. Always on time, professional, and cleaned up afterwards. Noah and Gabe handled an unexpected problem with ease, at the same time keeping us informed about what was going on and still finished in the estimated time for installation.

Long time customer of Bartels and I highly recommend them. Just had a spring hvac tuneup. The technician was great. She was professional, courteous and did a great job.

John and company did their usual and expected professional job. Good that Bartels can send two fellows; makes for a thorough inspection and job well done, friendly and all round good experience. Thank you!!

Recently bought a condo where Bartels had installed my Heating/AC and hot water heater. Planned to use their services to service my unit yearly. However, my first experience using their services was less than great. I am experiencing a gas smell in my unit. I’ve had Duke out. I then paid to have Bartels further inspect and rule out the presence of gas inside of my unit from my appliances. Paid $90 for a service call for someone to come out without a functioning gas detector. When I asked about the readings-he said he didn’t smell it and his detector has been “giving him fits” lately. When I further inquired he dissuaded me from pushing for an actual reading because I would have to pay more for that. Huh? So I paid for a service call for a gas smell for someone to come out without a reliable gas detector. Will not be using their service again in the future.

I have been using Bartel’s for almost 40 years and I have never been disappointed. They have kept my heating and cooling systems running perfectly.

I had my last Tun-up with John, he was always super professional and kind, I'm glad he returned to Bartels.
Bartels services my unit for many years now, and I am very happy with their work. I highly recommend them to family and friends.
Another thank you to John again!

Called on 7/7/25 for service call, a/c not working, at 1:00 PM. HVAV technician Nicholas Carr arrived before 3:00 PM, same day. Diagnosed problem, repaired outside unit and working great within the hour. Further noted that technician also went above and beyond and checked freon level, air temperature on input and output of unit and checked blower on unit. Nick was very polite and professional and I will definitely use Bartels in the future. 5 stars for sure.

Everyone who works at Bartels is super friendly and professional. I've been happy with my heating/cooling system and their service. I also appreciate their flexibility with scheduling and that they show up when they say they will.

No hot water. Leaked out. Called at 8:20 AM, new water heater by 11:30AM
Great job and service

I just wanted to say thank you and that I think your company is the epitome of what any company should be like especially Heating and Air very impressed everybody went above and beyond and professionals and personal good people

I had an issue with a driver for this company. Like many people do these days, I posted my frustrations on Facebook. My post made its way to the owner, Paul. Paul personally reached out to me and assured me that he would personally address my issue with the driver. Knowing that this company is owned by such a professional and dedicated owner, makes me highly recommend this company. If you have any issues this company is ran by people who truly care about their reputation in the community and doing what’s right. 10/10 recommend.

This is the second time I've had Bartels install a new Furnace and A/C, and I couldn't be happier. Matt was super informative and gave me multiple options to fit my budget. The install team was clean, efficient and courteous. I couldn't recommend them more.

Great company. Called the day before to tell us of our scheduled appointment. The technician called the morning of to tell us when he was coming. Very polite and very professional. Very friendly!!! 😊

Everything happened as promised. I was given a timeframe and the tech would contact me prior to arrival. Tech contacted me 15 minutes ahead of time and I met him at the door. He was very professional and right to the point to take care of my service. Asked him if he needed anything he said no he would take care of everything himself. Which he did. At the end, he walked me through a couple of concerns, which I appreciated.
It was a great experience for me as a homeowner, As it has been with Bartel over the last couple of years since I signed a service agreement with them
I would definitely recommend this company and their service

John Fackey is always on time and very dependable for the inspection of our furnace or A/C. Bartel's we can depend on great service when needed.

Bartels is always professional and courteous. Have been a customer for years and will continue to be. Very pleased with their services.

We have used Bartells since we moved into our house 9 years ago. We chose them because they installed our furnace. We have their service plan and I would highly recommend them and the plan. They truly take care of their customers.

I couldn't be happier with this company. They were friendly, knowledgeable, and fixed our problem within hours of calling. Brandon was awesome and got the job done. So thankful for this company and their help!!!

Called around to find a hvac company that still works on heating oil furnaces and landed on Bartels. The lady who answered the phone was friendly and explained my options and price for a service. The technician showed up was nice as well. He answered all my questions and was professional. Would definitely recommend them