Reviews of local pros in Massillon, Ohio

Very professional! Their Installation service is top notch. High level of detail. Friendly and knowledgeable.

Unfortunately had to give one star due to not following up after an issue with the furnace they installed I had to contact the manufacturer to get some resolution and pay another company mr comfort never returned calls and left us with a broken furnace
Also quoted and agreed on a 60,000 btu unit and they installed a 40,000 btu unit charging me for the 60,000 btu unit no response from them looks like a legal issue will be pursued
Can’t recommend on any level

Quick, trustworthy, and gets the job done right at a great price! Would highly recommend!

I’ve been using mr. comfort for years on my personal residence as well as all of my rental properties. He’s responsive, professional, and reasonably priced. Highly recommend!

Adam was extremely responsive...called at 8am due to heat not working property...by 10:15am he was at my house diagnosing the issue and by 1:30pm issue was resolved and heat back on and working! All for an extremely reasonable price! Thank you Adam!

Mr.Comfort did a heat and air system replacement for me. They were timely and professional. They walked me through the whole process and explained everything. I couldn't be more happier with the whole experience.

Adam at Mr Comfort runs an amazing business. He was in and out, on the weekend, at a great price.

Replaced old furnace and AC with an awesome Heil system. Adam is very prompt and professional! Also had us financed in ten minutes! The crew came in around 8 and was finished by 1. Can’t ask for better service than that, will gladly recommend to anyone.

The day after Christmas I had an issue with my furnace and reached out to Adam. He was here within 15 minutes addressed the issue and had me and my family warm and cozy so quickly. He is the best and we are so thankful for him!

Adam and his crew were great! Overcame any obstacles, including working around another crew here doing flooring, and removing and re-installing baby gates! This is the second time I’ve used Adam and Mr.Comfort for a complete Furnace and AC replacement (2 different homes)! Highly recommend!

I had a new furnace installed back in June. Adam and his crew did an outstanding job. The unit looks & works fantastic. When they completed the work the area was cleaner than when they started!!

This company has no business being in business at all. As a retired builder of 67 years of being in business .I have never been treated so poorly by this company. After more than a dozen messages by text and my phone it would take 3 to 4 days for him to respond back. It's unacceptable practice .I was trying to get my heat pump in furnace for the winter we had a tentative date of the week of November 17th .
Do to my wife's health condition I had to change it by one week to the 24th. The week before I was trying to reach Adam to find out if that was acceptable. I never got a response. I asked him to check on the thermostat if I could be changed to a remote start where I could change it with my phone it took him 10 days to come up with well I think it won't work. Since I could not get ahold of him I still believe that he was coming this morning the 24th. I left him a message on his cell phone and also by text telling that I'm at home waiting on him he never responded until 9:30 at night on the 24th.If I treated my customers like that when I was in business I wouldn't have never made it in business. I truly never had a person non-responsive like he has been and it's very frustrating as I'm dealing with my wife and her health conditions trying to keep her comfortable as possible and I have to deal with someone like this it's unacceptable. Give up the business as you're not a good businessman.

Had Brandon for the technician today. Clear in pricing. Personable. Had part on hand so the diagnostic and repair was quick and efficient. Answered all my questions! Would recommend or use again

These guys are absolutely awesome! They stand behind their word, and have the best customer service and care you could ask for. They will be the ONLY heating an AC company I use!

Honest. Fast. Accurate. Punctual. We had to have a new unit replace our old furnace and was done in reasonable time. Also had fast and fair financing options.

Great service and prices. Consumer friendly and they always keep their word. I wouldn't use any other air conditioning and heating company.

Chris explained my dual zone, new to me, HVAC system throughly! He got us up and running quickly!

I could not be more impressed. Scheduled an appointment last night showed up at 8am and was done by 8:30. I will definitely have them come back in the future.

The guys who came out where very professional and knowledgeable. They did a thorough review of our equipment and provided us with several options.

Great job install my new AC unit. I have been a repeat customer for Brandon. Worked with me to try to use the home warranty. Americas Preferred Home Warranty is a shame don't ever buy from them. They would not replace the unit.

Best in the biz , Good clean cut Family men. I see them twice a year for check up, Buy the plan it will save you $ in the long run. Thanks men always a job well done.