HVAC reviews in Toledo, Ohio

Jeff C has been to my house for a number of years for the annual checks of both HVAC, A/C and has always given excellent service, easily answers questions and always knowledgeable. Looking forward to spring checks of the a/c. Blu Flame sells quality products and backs them up with quality service people. Services are reasonably priced.

Jeff Cousino serviced my furnace today. I thought I had a problem with the furnace, turns out it was fine. I had him do a check up! Now I am set up for yearly maintenance plan for the AC and furnace. He was very nice and explained things to me.

I want to update my review to give Bluflame 5 stars for their excellent customer service. Our system wouldn’t turn on even after we replaced parts purchased from Bluflame. When I scheduled a service call, the serviceman arrived and initially thought the motor needed replacement, giving a quote that seemed high, but after a thorough check, he discovered a dead bird in the duct blocking the furnace. He quickly removed it, and our system started working perfectly. While there was a misunderstanding about the initial charge, Bluflame’s management acted promptly to resolve it and offered a refund for the overcharge.

I truly appreciate how the team handled this issue professionally and quickly. Their responsiveness and willingness to make things right turned a frustrating situation into a positive experience. Highly recommended!

our Furnace was short cycling and after installing a flane sensor myself it stopped, but I called blue flame and set up a maintenance call to insure everything was fine. got their A.I. program that set the date for that day, I took the appointment time..a few hours later they call saying they cant make it due to priority calls of no heat. I agreed, and reset the appointment for the following Thursday, told between 1-4 pm someone would show up. Just before 5, i call asking where the technician at..Told my appointment is for the following week not that day. I explained that wasnt what was told to me and the lady says she have someone call..no phone calls but appointment still set for the next Thursday..mind you, this will be 2 weeks after the 1st phone call! So, moments ago just received a phone call from the lady at Blue flame for tomorrow visit, She tell me they cant make it and do i want to reschedule again. when I asked what is going on, ive been put off twice now..I heard they dont have enough Technicians to no heat calls taken priority.
So in frustration I ask why should I make another appointment when you cant keep the one you have now! to further that, I asked her, do I live in the wrong area, not big enough job as they services the Furnace before! And there online reviews are glowing..I loved the one where the lady says.. they spilled some glue on the floor after installing a new furnace and when she called, they had someone there in a half hour to clean it up..im going on 2 weeks and cant get them to show up! so if your going to spent a lot of money, blue flame for you! if your calls about maintenance..better look somewhere else like im going to have to do!

Darrell Whickum was here to check out a noise that I heard with my furnace! He took everything apart and thoroughly checked everything and explained everything to me as well. Very helpful and friendly and appreciated him taking his time. Have been a customer of Bluflame for over 25 years!

Unfortunately I had nothing but problems with this company. Multiple representatives came out and contradicted one another yet charged substantial service call fees mostly for providing estimates, I believe it was 150 dollars each time. I utilize a home warranty company which I highly recommend because they review contractor's estimates and provide average pricing for proposed services. There was a huge disparity between what their estimate were and what the home warranty quoted as average pricing for the proposed services. I corresponded mostly via email in hopes of getting clarity on the contradictions and significant cost difference. The representative then forwarded this information to her superior who stated they refused to work with home warranty companies. I've read some good reviews about this company and wondered why I was being treated unfairly and then I found out they are under new ownership. 😔
The good news is the home warranty company has found another vendor to do the actual necessary work for the home warranty suggested prices not theirs.

Dan T was excellent. !!! Did the company Blue Flame proud. Fast, efficient, and accurate. Found a problem with a check valve during the routine inspection. Showed me broken piece, and explained it in layman's terms. Couldn't be happier with his work.

Very happy with the friendly professional service. Dan T did a great job repairing my furnace during a major snow storm. Thanks Dan.
When I need service Blueflame will be the first company I call going forward.

Update 9/11/2025 BluFlame refunded the money paid. Britanny (customer service rep) called me and explained that the guy who cuts refund checks was on vacation last week. After thinking about it further, and after seeing the true extent of the work required to do the radiator removal, they don't deserve the 1-star review I posted. Changing it to better reflect my total experience.

Update: 8/19/2025- it's been 11 days since Brittany (customer service rep, and the ONLY person that has reached out to me ONE time from BluFlame, by the way) told me they were refunding my money. Still waiting on that check - I'll let you know if they actually send it. Until then, the owners response saying I have been refunded is not accurate - just adding to a poor experience.

Original Review: Remodeling a 100 year old home - I found a radiator INSIDE the kitchen sink cabinet. I'm replacing all the cabinets and don't want to try to cut the new ones to accommodate a radiator that obviously isn't that effective being encased in cabinets. I called BluFlame on Monday (Aug 4, 2025) to get a quote for removing it. They said they would have to send a tech to take a look at it. I told them I'd make it easy by removing the cabinets around it. So scheduled it for Thursday, Aug 7th, arrival between 8am-1pm. Took the day off to be there for the tech, knowing if I agreed with the quote, they would remove it right away - and if not, that I would have a $110 service call fee. (no free estimates, I guess). They said the $110 would be waived if I agreed to the price and had the radiator removed. I waited 5 hours and the tech was a no-show. I called them spoke to Heather who informed me the tech was "running late". Another hour went buy and someone else called and told me "the tech that knows about boilers/radiators is off today so we'll have to come tomorrow". Time window for arrival? Between 8-1 again. Tech DID show (by himself, so no way they could take out a radiator that weighs a couple hundred pounds by himself) and took a look at what needed to be done. His name was Dan T (very polite nice guy) who checked with this boss by phone (sending some photos of the radiator and pipes) then quoted me $1200 for the removal PLUS the $110 service call fee or a total of $1310 JUST to remove 1 radiator and cap off the 2 pipes that used to connect it. Being nearly double ($550 more) than a competing quote from a different HVAC company, I said no way (who, by the way, showed up on time like they said they would with 2 guys and didn't charge for the "service call"). I paid the $110 to BluFlame and said good bye. No apology for not showing up and wasting my time on Thursday - and priced twice as much as competitors, I DO NOT recommend.

Dan took good care of our home's heating system. He went the extra mile to make sure everything was working as it should and gave me a detailed summary of his work. Prompt, courteous and thorough!

Darrell was thorough and intentional in servicing our heating equipment. I am completely satisfied.
Paid zero today as this was a service maintenance visit previously paid for.
Thank you! Bob

We were very impressed with Bluflame and Jeff specifically. He was able to come out and fix our furnace the same day we called. He was professional, competent, and thorough. We’ve had work done by other companies in the past, but were happy we chose Bluflame and would do so again in the future.

John (GM) - Polite, professional, no-nonsense, and followed up consistently from recommendation, through sales and installation process, and final completion. Hand delivered and reviewed warranty, rebates, maintenance planning, and knows his stuff. Held his people accountable and kept them on task - not that they needed to be. Top notch experience.

Gabe (Sales) - Followed up on quote promptly, made adjustments and provided feedback to adjust equipment (upgrades) to meet the need and expectation. Moved from quote to sale and made payment very convenient and as expected. Established prompt install and completion during peak season before the holidays.

Dave (Install Manager) - Experienced guy and provided high quality install leading his techs through a prompt, clean, and discerning taste install.

Service Techs - Polite and respectful while being informative and attentive to homeowner needs. Good mix of new installers and experienced which showed me a good teamwork approach with minimal intrusion to the home life while doing their work.

Erik (Duct Cleaning) - Knowledgeable, process driven, kept me informed of the experience specific to my home, provided some recommendations to keep the ducts clean and set proper expectations. Very upbeat attitude in what is without a doubt a tedious process. Moved through the house from top to bottom without leaving any unswept trouble areas - to my knowledge. Properly plugged and sealed service holes in a manner that allows for future service and ease.

Overall, a fantastic experience across all team members with sale to install and completion only taking a week for full system at the end of December. Little to no inconvenience to the home considering the services were really full day work orders spread across 3 days. You can’t go wrong if you’re looking for a Lennox system given their restricted service network and need to use a dealer for their parts and service. Higher end equipment and these factors mean you need a reliable and attentive dealer. Bluflame Toledo under John has made me very comfortable with my decision and instilled confidence in the ongoing maintenance / service from Day 1.

Aaron and Montez were timely, professional, and kind. They installed our furnace in one day (we thought it would be a 2-day install) and cleaned up well before they left. Great service as always!

While we have always had a positive experience with Bluflame previously this most recent tested me. When the tech walked up to the door my husband stated “oh good you have your own booties because we do not wear shoes in our house& the tech said okay.” My husband then turned around to starting walking toward our heater to show the tech and after they were already walking through the house, turned around & the tech was walking through our home with his shoes on & no booties on. He had to leave to get a part & now that he’s come back has put the booties on, that ship has sailed at its not the point. Once he leaves I will have to spend the money to disinfect all of my floors which is another out of pocket expense. So word to the wise, if you are anal about shoes in your house, make sure your tech has the booties on before even stepping onto your carpet & I guess don’t take an okay as they understand to put the booties on.

Darrell was very knowledgeable about this work. He was pleasant and we had a great experience with his service. We were very pleased with his service.Darrell completed our service today after having to order a part and did an exceptional job. He was very patient with my 86 your old mom and quite pleasant with her. He took a lot time explaining to her the work he completed even though he needed to repeat himself multiple time. Overall, we are very satisfied with our service.

Dan has don maintenance on my furnace several times. I have found him to be a go to guy who gets his work done in a timely way, yet explains what he does as well as answers questions . I know that whennI I see Dan at my door the service will be done without any recalls. The area is always cleaned up to it's pre job condition.
Therese Andrews

With the recent rigid temperatures, our furnace was having issues keeping heat maintained. Jeff came out to assess the entire workings of the furnace.
After a thorough assessment of the furnace, he found the high limit switch was faulty. The part was ordered and arrived within 2 days. The installation was scheduled and Jeff completed this work.
We are now able to keep our house heated to the temperature we are used to. We are pleased with the service we received from Jeff and Bluflame.

Colin Munson was great! He came out to check and clean my furnace. He gave me some additional options that I may want to consider for the future. Very friendly and professional. I would highly recommend Colin and Bluflame.

Always a great experience with Blue Flame. They were pleasant to deal with and very informative. My furnace is 27 years old and Blue flame has been my go to for service and repair since I moved in here 20 years ago. I would recommend Blue Flame to anyone looking for quick, friendly, and fairly priced service.

A side note about my service tech - Levi. What a great experience. He went through common failure points for furnaces of my age, talked me through what he saw, what it means to me as an homeowner, and made me aware of future maintenance recommendations. He is a great representative for the business.

Jeff Monhollen did a great job diagnosing our HVAC issue. We really appreciated his transparency!

Jeff and Bluflame as a company did a great job getting our house warmed back up!

We highly recommend!