HVAC reviews in Westerville, Ohio

Timely, clean, quick, and affordable service. The issue was resolved, and the service technician, Sean, was knowledgeable and friendly.

We received an annual maintenance visit and were very pleased with everything. Our technician was prompt, provided us helpful information, and did a great job.

Care was very responsive to my furnace issue. They were able to fit me in within a few hours of calling. The technician was extremely knowledgeable and was able to fix the issue quickly. They also did a few checks on my system to make sure it was working well. Very professional all around!

Shawn was very pleasant and professional. Being a retired HVAC TECHNICIAN myself Shawn is first rate.

Was able to schedule a same-day service call and the technician was timely, courteous, and for the repair done quickly. Would highly recommend.

Our service man was very knowledgeable and very nice. First time dealing with Care Heating and Cooling and I would use them again.

This was the first time I’ve worked with an HVAC representative who was not only honest and trustworthy but also incredibly wise and knowledgeable. Sean from CARE Heating & Cooling exceeded every expectation. CARE Heating & Cooling is a family-owned business, and they truly live up to their name — they care.

Sean took the time to listen carefully and understand our unique needs. He made sure our AC was running properly to help keep our son — who has special medical needs — safe and cool. It’s rare to find someone who combines true expertise with such genuine compassion, but Sean and CARE AC do exactly that. Highly recommend!

Don is a very professional and courteous technician. As always Care Heating and Cooling continues to provide is quality service over the years.

I was very impressed with the CARE team from the dispatch and administrative support to the actual on-site work by Shawn. I really appreciate Shawn for his diligence, professionalism and expertise in diagnosing the issue and presenting the solutions. Jeff

Anthony was nice and professional. Helped making sure everything was in proper working order!

Ciara came to my home this AM promptly, listened to my concerns about the AC unit, specifically about better thermostat function, but her work went way beyond that. She did a great inspection inside and out, and was very comfortable with educating this customer about expectations for my unit, optimal usage, and tips for best operation year round. She offered quality work.

We had our new HVAC system installed last year and have been very happy with it. Our first year annual inspection was just performed. Tech was thorough, addressed my questions and took the time to research and adjust the setting on our thermostat to show backlighting. Thanks,

Professional and friendly. The technician was great. He explained what was going on with our ac not working in a way that was easy to understand - for someone who doesn’t know anything about HVAC systems. Gave helpful advice on how to move forward with our issue. Signed up for their care program for regular maintenance on our system and will be recommending CARE to friends in the future.

Don was conscientious and considerate....he did a great job with the maintenance check and cleaning the AC unit. He was confident in the task. He represented CARE Heating and Cooling in professional way and I would recommend him to others. Thanks. Ron & Lori (longtime CARE customers)
(Update) We Recently had our seasonal maintenance done and, once again, great and conscientious service done. This time the technician was Wes. Thanks again for the consistent above par work. 👍👍👍

I had a fantastic experience with Andy, my air conditioning technician. From the moment he arrived, he was professional, courteous, and knowledgeable. He quickly diagnosed the issue with my AC and explained the necessary repairs in a clear and friendly manner. Andy worked efficiently and diligently, ensuring everything was functioning perfectly before he left. I really appreciated his attention to detail and the care he took to leave my home clean. I highly recommend Andy for any HVAC needs—he's trustworthy, skilled, and genuinely committed to providing excellent service!

Mike Crowe

I cannot say enough good things about Care Heating & Cooling — especially Dana. After another company told me my Freon was low, that I “probably had a leak,” and quoted me $4,400 for a new evaporator coil, I called Care for a second opinion.

Dana came out, was incredibly thorough, and did the inspection at no charge. She explained everything clearly and even showed me pictures of a part that had been replaced without my authorization or knowledge. What she discovered shocked me:
✅ My Evaporator coil is NOT leaking
✅ My Freon was NOT low
✅ The real issue was a bad capacitor — which had already been replaced by the other company without my knowledge. Instead of being honest about that simple fix, they tried to sell me an unnecessary $4,400 coil replacement. Not to mention the coil replacement should’ve been $1500-$2200.

If it weren’t for Dana and Care Heating & Cooling, I never would have known the truth. Dana was professional, honest, and went above and beyond to give me peace of mind. She also mentioned that many of Care’s second-opinion calls come after inflated quotes from other big-name HVAC companies in Columbus.

Care Heating & Cooling earned my full trust because of Dana’s honesty and professionalism. I will be calling them first for any future HVAC needs, and I recommend them to anyone looking for an honest and reliable company.

Came out for routine maintenance. Quick and courteous service. Didn’t push the care plan which I appreciated. Will use them again in the spring for AC check!

Shane arrived right on time. He was very polite and explained all details of HVAC inspection.
We’ve been CARE customers for 10+ years and have always been very satisfied with their service!

Don was friendly and thorough.
He took time to answer questions. Highly recommend!

Requested a second opinion on work for my furnace. Corey was on timecand explained everything he was doing. Would recommend Care Furnance for any work

Shane Fields did an exceptional job. He was courteous and explained everything. He didn't rush, and completed all the maintenance needed.