HVAC reviews in Westerville, Ohio

We have lived in our house for 8 years, and we never had a problem with our furnace - until the day we were showing it to sell, and the temperature was 8 degrees! We called several places, and Westerville AC&H was the only one who could provide same-day service. Mike the technician was very knowlegeable and took time to properly diagnose the issue. We needed a new circuit board, and Mike went above and beyond to make sure we got the part installed the next day. He had it up and running within 24 hours! We will use their services again and request Mike. :)

Technician was great but unfortunately do require a call back where toilet is still leaking. Switchboard was very courteous but dispatcher is not flexible in setting time for callback so scheduling is difficult. Would prefer more flexibility in the case of a call back scenario. Would hope for a little better response when a problem does occur. Hopefully issue will be fixed this week. - UPDATE: Technician adjusted schedule and problem is resolved. Very satisfied with service!

Eric did an excellent job. We will see if his company does the work as well.

These guys were nothing short of amazing. Mark came out and diagnosed our system. We were told we needed to replace our system, which we had been preparing for and just waiting for the day anyway. He had us a quote before he left the house and even tried to work with our home warranty company to get us a better deal. The system was installed 2 days later by a very professional and courteous team. They frequently asked for our opinions on certain things and made sure we were ok with every step they took. I can't recommend this company enough, especially if you need a whole system replaced.

They beat out 2 other competitors by at least $1000 as well. So price to value was an easy decision as well.

Very satisfied with work and knowledge. Explains plan well, before work begins. Would highly recommend Mike's work and courtesy.

Very pleasant to work with, and fast to communicate. Good prices with very good financing options on good brands. The install took about 5 hours and everything is working great. My only frustration is that the morning that the install was supposed to happen I got a call 30 minutes into the arrival window letting me know that an equipment shortage made it necessary to reschedule to the next day.

The 2 young men that came out to replace our central air and furnace they were great. I have 2 dogs and the guys talked to and petted my big pitties. They did a great job. They kept me informed all the way. Explained all new things like the Thermostat. So yes 5 stars all the way worth the money. When they say you get what you pay for they were worth every penny. Glad I went with this company

Mitch was very knowledgeable, professional, pleasant and kind. Mitch was patient with me in explaining the system and made it easy to understand everything about the services. I would highly recommend Mitch and Five Star Heating & Cooling.

5 Star heating and cooling gets 10 stars from me. Billie and Zig arrived timely, was courteous and professional and extremely knowledgeable. They pointed out issues with my register vents that were obstructing the airflow with my home. They were clean and insured they protected my floors. Give Billy and Zig a payraise!!!

Called them around 5:30pm as my A/C had stopped working properly on a blistering 95 degree day. Their next appointment wasn't until the next morning but they said they would put me on their "urgent waitlist" in case they were able to squeeze me in sooner. About an hour or so later they called and said they could send a tech out within the next hour and a half. About an hour later the tech shows up. He was very courteous and knowledgeable. It took him all of 5 or 10 minutes to diagnose the issue. He showed me what the issue was (bad capacitor) and how he could tell. Took him about another 5 or 10 minutes to swap out the part and just like that, he was done. Took a few hours for the house to cool down naturally but now it's running perfectly. Next time I have an HVAC issue I know who I will be calling. I highly recommend Westerville Air Conditioning and Heating.

The technician was on time, and did an exceptional job. Very professional! I would highly recommend this company to anyone looking for a reputable company. The communication was also excellent and very helpful in planning my day.

I worked with Bryan to get my home a new HVAC system. He was great! Bryan was thorough with his descriptions of the units that would work in my home. He gave honest feedback about the unit that would cover needs. As the only income earning in my home, he worked with me on pricing and he had me set up for installation 2 days later. The installation went seamless and the techs were great. I really appreciated all that Westerville H & C did for me!

Had my furnace check-up yesterday. The guy that came out was terrific.
Eddie (aka Kevin Hart) was not only a professional, but really friendly and took the time to show me everything he was doing and explain everything. Very friendly and very easy to like. If I ever have any issues with my furnace or my A/C I will call and request Eddie!!

Mike came out to do a safety inspection for us on the furnace. As he started doing what he doee had time es, did research on our furnace and found out it has not been serviced since we had it installed about 3 years ago. So I asked if he had time to do a full blown checkup. He made arrangements to do the checkup, made a couple recommendations and even cleaned out the chipmunk that met his demise by crawling in the make up air pipe and couldn't make his way back out. Great guy, very personable. Even figured out that our new NEST thermostat wasn't working properly.

It was a great experience. And the price was right. It was quick and easy.

Mike was great. Listened to our explanation of the problem and quickly got to work diagnosing the equipment. A part needs to be ordered and he will return as soon as the part arrives.

They installed our HVAC and water heater, matching the lowest price we found, which helped us save a significant amount of money. The staff were consistently polite and patient, addressing all our questions with professionalism. We highly recommend their services.

We are very pleased with the quality of the install- thanks Dave and Jason! And we are happy with the value of our Carrier product. Having a ten year warranty tells us we can count on Five Star.

Had a humidifier installed and very satisfied. Will was great and helpful.

Very happy with the service of Noah Beeli. He checked our air conditioning equipment and explained everything. He was very professional and personable. He has great customer service-plus he loves dogs! Thank you!

We have had nothing but issues with our installation of Mitsubishi air conditioners. These photos are after having to spend $500 to replace the condensate pump once already after only three years, after the lines got clogged. Mold is growing everywhere in all the ac units as well. Unfortunately, just do not trust this company after a shoddy installation that has needed to be repaired multiple times now, and has damaged our 1960s original wood floors permanently.