HVAC reviews in Westerville, Ohio

Trevon showed up on time and his appearance was immaculate. Trevon was very knowledgeable,professional and he is very personable. He explained to me in detail what he was doing every step of the way as he serviced our furnace. Highly recommend Dor Mar and Trevon (Tech). Great experience. I signed up for their very reasonable service contract.

Came out right away found problem within few minutes nice person could not do much motor went bad hope they get it today need my furnace back

Helped fix 2 leaking toilets and was quick and pleasant to have in my home. Easy no issues

The furnace tech was propmpt, polite, knowledgeable and very helpful. I felt like he had my best interests at heart.

Arrived on time. Was very friendly and helpful. Fixed the problem with my furnace. Explained what he doing and answered all my questions.

Great work as always!!! Caleb (our technician) was very friendly, punctual and knowledgeable. We are very satisfied with Dor-Mar Heating & Cool! Thank you for the fantastic service every single time!

Jayden was awesome. A real best in class experience. Made sure to help me understand my situation, my options, communicated with me the whole time.

He is one of the good ones.

I have since had a more positive experience since the review I am repeatedly being asked to provide but the install of my equipment was a little chaotic. The company was running late. In what I believe to be an effort to finish at an earlier time they sent a bunch of technicians. They were in and out awfully fast. So fast that the original issue that caused my AC to be replaced continued. Furthermore I had to ask them about the wireless thermostat on my estimate. They hooked it up but left the rest of the setup to me. I have not figured it out so that was a waste and left me frustrated. I had a good experience when they came back to fix my original issue but I am hopeful things continue to improve

He went above and beyond they sent him the wrong control panel and it was getting toward 5:00 but he went to the company got the right control panel and brought it back and installed it cuz I went without heat since last Friday that is a fantastic Tech

Travis did an excellent job and answered all my questions. The two star rating reflects only the price. Because I needed it to be done immediately, I agreed to pay $450 for a job that took an hour and used about $20 worth of materials. We have used Dor Mar for more than 20 years and have been completely satisfied. I understand they have gone to flat rate pricing (versus time and materials), as have many larger companies. For whatever reason, this has resulted in exorbitant quotes for simple jobs. I want the workers who service my house to receive good wages, and I appreciate the convenience of being able to call and schedule a next-day appointment, but I may be getting priced out of using these guys.

We had our ac unit go out in June. We called DorMar and ended up going with them for a full replacement. The customer service with consultation and installation was great. However when when the old furnace was removed and replaced it was accidentally dropped causing damage to our drywall in the basement. Bryson and Preston who installed the unit apologized and said it was an easy fix and someone would come out and repair it. No one called so I decided to follow up. It seemed like this was their first time hearing of the damage but note was taken and I was sent to a voicemail for the area that handles these things. In the meantime we had the ducts cleaned as well by DorMar. Afterwards I noticed the antenna had been broken off the wall pulling paint and breaking the antenna. So I called spoke with someone and was told someone would call me back about it as well as the drywall. I must have called at least 4-5 times if not more over the course of the month. Finally someone came out to see the damage. He was very nice apologized and said that someone would come and fix it in the next two weeks and to text him the antenna replacement they needed to buy. I sent the text and followed up again a few days later when there was no response. That was a month ago. I am extremely disappointed, frustrated and frankly tired with the entire situation. We spent A LOT of money getting a new furnace and ac unit partly because of the high rating and good service reviews. Everyone was very quick to get back to us for payments and coming to do the work we paid for. But when damage was done to our home in the process...crickets. We were not upset about the damage because these things happen. But did expect the damage to be repaired by the company that did the damage. I would not recommend DorMar because of this awful experience. At this point we have given up on the damage being repaired and will likely have to do it ourselves.

Very professional and extremely knowledgeable. Fast service when we needed the water back on after existing line failed

Derrick was very knowledgeable and professional. Unfortunately, we needed to have our furnace replaced, and he was very helpful with that process.

Dor-Mar was great to work with. My commercial client was having an issue with a sulfur smell coming through their vents. We originally thought it was coming from our HVAC unit but they determined it was from our main sewer line, as well as piping at the store. Anthony came and saved the day! He cleared out all the lines and put a special solution to clean out all areas. They had great communication and worked with us on the late hours we needed for the service. Issue resolved! Thanks so much to Anthony and his hard work, as well as the Dor-Mar team for their communication. Fairly priced and I would highly recommend!

Great service with getting parts and doing repair. Timely and very nice service technician. Helpful by starting heat and making sure it was working properly before leaving. Explained everything.

They were out within 30 mins of calling on a Saturday! Preston was very helpful and kind. So happy for his support.

Not sure what happened. I called , PAID $215 ( some membership ) , booked an appointment , and NO ONE SHOWED UP OR EVEN CALLED. Checked my confirmation email and the date , phone number , and address are all correct. I am not impressed. Thanks for absolutely nothing but stealing from me.

Totally satisfied show up fast an fixed our furnace.

This company was very professional saved me alot of money when everyone else only wanted to sell me a new furnace, the guy who showed up spent 10 minutes looking at my furnace went to his truck and replaced the part. On the spot heat hasn't worked this good since we moved in , very affordable!

Could not have been happier with this service. Furnace stopped working, they were the first place I called because they were close to my house. About 90 minutes after I made the call my furnace was fixed, and for a very reasonable price.

These people are a joke. I don't even know how they run a business. We were on a period ice machine cleaning schedule for 3 restaurant locations in which they stopped showing up and never called to inform us they couldn't come out. I called and spoke with the front desk lady 3 times asking her to have someone call me back which she assured she would but I never received a call. After a month or so someone else in my company was able to get a hold of someone and made an appointment for ice machine cleaning which they never showed up for and didn't even call to inform us they couldn't make it. I'm not sure what's going on with them but they seem to be very disorganized and don't really care about their customers.