HVAC reviews in Edmond, Oklahoma

They came out the same day I called them and replaced a part on my heater. No pressure to buy any "extra" add on. I have used them before and always been pleased with their service.

A-1 PROFESSIONAL HEATING AIR-CONDITIONING, INC. was efficient and timely. They were dispatched with our Home Warranty for a blower motor that was out. They explained the issue and resolved with without issue.

Absolute lie! They came to my house with service request from American Home Shield to check my air conditioner…. The guy took the battery out of my thermostat and told me the unit is not working and has to be replaced!
They are fraud. Do NOT use them.

Amazing service. Used them twice in the past two years. Wes is extremely honest. He goes out of his way make things correct and not a temp fix

American home shield sent this company out. They attempted to overcharge me for services not covered and not even required!. I asked American home shield for a second opinion they sent out another company who was able to fix the problem for a fraction of the cost. DO NOT USE THIS COMPANY!

ABSOLUTELY TOP NOTCH!! There’s a reason they’re called “A1”. Wes came an explained what was wrong and what needed to be done and within just a few days the equipment was in and we had a brand new unit installed that day. WE APPRECIATE YOU GUYS!!!

The service was fantastic! Wes came out to look at our A/C. He was very thorough assessing and fixing the problem and he answered all our questions! Thank you A-1 Professional Heating and Air Conditioning!

A-1 was assigned via my home warranty service. I had them do my pre-season inspection and a follow up. Follow up did not go as planned. Spring check showed main unit needed freon, then told a misunderstanding and not included even though it's in my notes. Wasn't worth arguing and have moved on. Get what your told in writing.

A-1 was easy to work with and saved me $250 compared to the out of pocket quote from the home warranty company. The two guys that worked at my home were polite and professional.

Our AC is working, but it is not cold. So we call them. The AC is only 2 years old and should still have warranty. The person picked up the phone telling us to wait for 2and 1/2 hours to call back. She said she doesn’t have anyone available and after hours would be available? I ask for a manager, she said she will have someone call me. Guess what, never did. I called another company, they get it fixed in less than 30 mins. It is 100 degrees outside. They are trying to make overtime and charge more $$$! Bad service! She did not even call any technician and see if they got done early or something! Either she is lazy or they are trying to charge more$$$. Not recommended!!!😖😡🤬🥵

A1 was assigned to me via home warranty. The technician that came to my house was extremely efficient and professional. He did a great job. This company could improve on communication with customers.

I’ve used A1 many times through my home warranty program & I am always pleased with their work!! They replaced our A/C unit when it went out & they have repaired our heater numerous times also. I can’t fathom why anyone would rate them anything but 5/5 based on my experience with them!

Wes provided good customer service yesterday! He was on time and answered questions I had. Thanks for taking the time in helping with hvac preventative maintenance tuneup.

Home warranty assigned A1 to fix the AC for my tenants. Over 2 weeks have gone by and no fix to the cooling issue and it's currently 100+ in Oklahoma. Did not communicate findings to the warranty company in a timely manner causing additional delays. Had to reach out to another company bypassing the home warranty to get system repaired. Would never recommend.

Mike and Wes are awesome! They came to our house several years ago for a home warranty repair and when my elderly mother needed to replace her A/C and Heat we reached out to them for one of our quotes. Wes was very patient in explaining the system, pricing and next steps. He was on time for the initial appt. and install. Very Very pleased with this company and will continue to use and recommend them to others in the future.

A-1 was sent out from my warranty company for my HVAC unit. The first time they were able to replace the fan on the unit. The next day it stopped cooling even more. A tech came back out and said the compressor and something else needed to be replaced. The work order was put in to my warranty company and approved to be fixed/replaced. The parts were delivered to A-1 within a week and it took another 2 weeks for them to fix the unit. I was then charged $175 for a locking cap for a unit from 1992, which is #1 completely overpriced and #2 absolutely not necessary for a unit as old as mine. The coolant put into my machine was NOT the coolant that my machine needs. My machine requires R22. It was replaced with the lowest of the lowest quality of coolant. So, not only was I overcharged for a part I didn't need, the wrong coolant was put into my unit and it took them forever to replace the compressor in my unit. There were no notes on my ticket as to what coolant they put into my system, but the tech wrote the type of coolant on the unit. The tech also left the old cap right next to my unit, verifying that I already had a cap on my unit that I was told was necessary. I have had 2 other service techs from other companies come out and they have both agreed that I did not need the cap, the coolant was wrong and I was completely overcharged for something that wasn't necessary. Not only was I charged an additional $235 dollars on top of what the warranty company paid, I have had to pay even more in electric bills because my unit is working harder than necessary. At this point, because this company operates without any sort of integrity in my opinion, my warranty company may need to buy me a brand new unit. Which I guess is the only good thing to come out of this whole ordeal. But with the amount of money I've spent on excess service calls to try to fix the problems this company caused, the excess and unnecessary parts that were deemed necessary and overpriced as well as the excess payment due to the machine running nearly constantly, I am nearly out the amount a new unit would have cost us from the beginning. This has been a super frustrating and absolutely unnecessary ordeal and would not have happened had this company and technician operated with integrity. Absolutely disappointed in this whole exchange and do not recommend at all.

Another horror story from American Home Shield. I really hope they choose another vendor for their Heat and Air services moving forward. This seems to be their preferred vendor. They came out very quickly and ID'd the problem as an iced over compressor. Should have been an easy fix. We knew we were going to need a new unit this year and were going to work with the AHS program to get it updated but A1 instead of fixing the compressor refused and stated they had to replace it. And quoted us for a unit larger than needed for our home to make more money and refused to fix the compressor. AHS wouldn't pay for the new unit (which we knew) and were now stuck having to get a new unit now when we wanted to wait one more month. We called A1 to get them to take the "needs replaced" out of their notes to AHS so we could get it fixed for now and they said no, AHS would have to call them. Needless to say we did NOT use A1 and will specifically request to NOT use A1 if we ever need service again. We got our unit replaced by another vendor for almost half the cost of what A1 was trying to charge and for the proper sized unit as well. Do not recommend.

My Home Warranty American Home Shields recommend this company for our AC Unit. I was advised on a Monday that this would be the company that would be assisting me. They did not call me until after O contacted the warranty company several times. I finally spoke with a Mike who informed me that he would be out on Friday between 11-1 then I got an email saying 11-3:30. I explained to them I have an 80 year old father is in home, he then stated he would come out today at 11am. If I seen him today, the ppl reading review did too.

Our home warranty company sent A-1 out after the last guy could not diagnose the problem.
Wes was on time and professional. He made the effort to properly diagnose the system, explained why he was doing what and the results, then made phone calls to locate the circuit board needed. He told us that no suppliers had one in stock and it may take as long as two weeks but they would be in touch.
The very next day Mike, the owner called to let me know that it still may be a while but that it was ordered and we would get it as soon as possible. I like that extra touch.
They surprised us again when the part arrived earlier than expected and Wes came back directly for the installation. Once again, we were impressed by his efforts and are really pleased to have our old furnace working as this cold weather sets in.
Sincerely,
Tim

A-1 was referred by American Home Shield. The repairman was 2 hours late (2pm arrival) after receiving a call on Saturday they would be on site "around noonish." The house is not even a year old with the brand-new AC system that ironically A-1 installed. However, our company is the second owner and no builders warranty transferred so we purchased AHW. After checking the system, I was told there was a leak in the refrigerant line, the repairment provided a video verification. I was told the repair and Freon would be $375. In addition, nothing was mentioned there would be a 5% additional charge using a Credit Card!! I wasn't prepared with cash or check since the home is a rental for a family member. In addition, A-1 (AHS) charged a $125 service call fee! They did not take the time to wash/clean the exterior fins on the compressor of the floating cotton wood!! I have always seen service repairmen clean the exterior fins and use the service call fee towards the overall price. The Repair bill did not separate the charges, i.e.: repairing the leak, nor the amount of freon used, LESS the home warranty coverages! WILL NOT FRECOMMEND A-1 to ANYONE! I am a 4th generation So OKC resident and will definitely pass my experience using A-1 and AHS!!!

Wes & Mike are so great to work with. I call them anytime I have any issues and they are able to come out quickly. They are friendly, courteous, professional, and I recommend them to anyone!