Appliance Repair reviews in Tulsa, Oklahoma

David was very courteous and called when he was on his way. He didn't waste any time starting to work. I really did appreciate that he drove to Sand Springs with such icy and and snowy roads. He installed the parts they had ordered for my refrigerator and it running like new.
I will definitely call Mr. Appliance the next time I have an appliance that needs to be repaired.

Mr. Ford was good very honest tell me we didn’t need to replace the icemaker. That was good news. He did go ahead and swap out the light source. Everything‘s looking good.

Our dryer went down and Billy came to fix it the next day. Had the part on his truck and was quick, friendly and efficient! Highly recommend. I’m back in business within only 1 day.

Very fast, reliable and efficient service! Will definitely use them again!

Great appliance repair company. Todd, quickly diagnosed a problem that was not identified by the first technician and was able to fix that and a timer switch issue on our dryer. Great company. Highly recommend.

Excellent communication all around. Todd arrived when he said he would. Very friendly and competent, he diagnosed the problem and implemented a temporary solution to address a design defect.

Billy was great and very professional and the staff helped with our needs as well, thank you!

Mark and James were on point! If you ever need washer/dryer repair, Mr. Appliance is the go to company to call!! Courteous, professional, and friendly.

Maurice

Friendly, helpful, knowledgeable, and quick!

Our repairman Mason made sure we understood what had happened to cause the short in the stovetop. Not only is he very polite and respectful, he also has experience with HVAC and Engineering. Even our timid cat approached him, sensing he was ‘good people’.

Jade in the main office was reassuring and grounded, keeping us updated through texts and calls. She was patient with me, explaining her answers to all my questions.

This was a very positive experience, and I’m grateful we called Mr. Appliance. Jade & Mason are good ambassadors for the company, and I know who to call next time, for sure.

Very professional from start to finish. Everyone I dealt with. Would definitely buy the product again especially because of the service.

Dishonest and Misleading – Do NOT Trust This Company

I was the one present during the appointment, and Mr. Appliance’s response to our review is completely false. Here’s what actually happened:

The technician did not perform any real diagnostics. He called Sub-Zero tech support, stood there briefly, then left—without fixing anything and before I even downloaded the app. He explicitly said he couldn’t help because he “doesn’t own one and didn’t know how to do it.” I figured out the app on my own after he was already gone.

Their claim that they “helped me load the app and connect to WiFi” is an outright lie. Their tech was gone long before that happened. And at what point should I have been reassured that they knew how to solve the problem if I had decided to call them back? There was zero confidence in their ability to fix it.

On top of that, the manager told us—on a recorded line—that our money would be refunded, only to later go back on that promise and refuse. This is dishonest and unacceptable.

We then called another company who immediately identified the problem (without needing the app or WiFi).

Their response to our review is nothing more than an attempt to rewrite what happened and justify keeping a non-refundable service fee for work that was never performed.

Also, I haven’t been able to find anywhere on their website saying they are Sub Zero certified.

This company outright lied. Avoid them at all costs.

Our igniter on an older oven went out but the burners were fine so elected to see if it could be replaced. Fortunately it could be for much less than 1/2 price of getting a new oven! Mark immediately got to work and it was done quickly. He was so nice and looked at my dishwasher that was having an issue and gave me his opinion with no charge. Definitely was very pleased with the outcome and Mark!

Mark was an excellent technician and very friendly. He was able to explain everything thoroughly.

Mark and Jason was EXCEPTIONAL!! We have ALWAYS used you guys and have NEVER been disappointed! Your employees are very PROFESSIONAL and VERY KNOWLEDGEABLE!!! We have RECOMMENDED you guys to many family members and friends!! YOU ARE THE ONLY REPAIR GUYS WE WOULD USE!!!!!!!!!

Billy showed up on time and quickly diagnosed the problem, located the part and had my under counter ice maker up and running in no time. Billy was very friendly and professional. Highly recommend!

Mark & Carol were very respectful
The issue was a difficult one that wasn’t easily evident but they were persistent in exploring possibilities until they discovered the problem.
Mark history of working on many issues in the past lead him to the solution
Good Job. !

Excellent communication process for the appointments. The technician was extremely intelligent and did some very creative troubleshooting! He connected back a week later with updates from the manufacturer. Very good experience!!!!

Billy did a great job in a very timely manner. He explained the problem, replaced the part, cleaned up the inner workings of the dryer and then tested everything.

Mark Ford was our tech he was friendly, answered questions, very efficient and very knowledgeable. A true professional. I would highly recommend him to others a
nd I will request if at all possible for him to be our tech for our refrigerator repair which is pending. He fixed our dishwasher on this past visit. Thanks to Mr Appliance for Great work! 5 stars‼️and I won't give that rating unless it is earned.!

Mark did an EXCELLENT Job! His knowledge & experience was the best I have experienced in service work! He is a Great Value to your company Mr. Appliance Repair in the Tulsa Area!
Thanks
Ron Roberts

Technician was very knowledgeable on my stove. Courteous and you could tell he took pride in his work.