Appliance Repair reviews in Tulsa, Oklahoma

Shelton has always been very helpful, knowledgeable, and professional when I've reached out. I feel like he has given me sound advice on the value of repairs vs replacement. I'll be using them for all my appliance issues!

I had a warranty repair on a Whirlpool Front Load washing machine. I set the service call up directly with Whirlpool. Sheltons called to set up the appointment time the next day. The first service call was in the scheduled time frame on the scheduled day. Larry was our technician. He was courteous, neat, and professional. He had to order parts. Sheltons called when the parts arrived about 1 week later. Scheduled repair for a few business days later. Larry came out again on the scheduled day and time frame. Had the washer fixed, tested it and had me sign off. Again totally professional, neat and courteous. He left us his business card in case we needed anything. My dealings with the office staff and service tech were great. And my washer is working like new.

This company is AWESOME! They were responsive = showed up when they said they would. Called me a couple times - to confirm and remind us of the appointment. Called when they were in route to our home. Gary showed up (on time) and was professional & polite. He walked me through what the problem was and how he was going to fix it. I will use this company again. GREAT EXPERIENCE!

Stay away. Their charge just to show up is $98. Then without telling you of any extra charges they will charge an extra $94 to install a $4 part that takes 2 minutes to complete.

I can't imagine this company gets much repeat business when they absolutely rip off customers.

They charged another $10 for shipping even though they had the part with them. No integrity.

Called for repair on a dishwasher and had an appointment set within a couple of days. Technician called 15 minutes ahead of time, and arrived right at the beginning of the appointment window I was told to expect. He was personable and worked quickly, adding some insight as to what he saw and thought about the repair along the way. I have no complaints - would call Shelton's again if we need service.

I have a brand new Whirlpool dishwasher that needed repairs that were covered under warranty. Whirlpool had made all the arrangements for a tech to come out and fix it. Shelton’s sent a tech out within 2 days. The tech was super friendly, punctual and professional. A part needed to be ordered so the repairs couldn’t be done the same day sadly. However, the part came in quickly, and the same tech came shortly after that and had the dishwasher all fixed up. Very happy with their service!

Had a problem with my dryer and called one service company and the guy who came couldn't fix it. Called Shelton's and they sent JR, and he was very professional and very fast service! Got my dryer fixed lightning fast! Highly recommend you call Shelton's and ask for JR, for all your appliance repairs!

I am convinced I have a lemon Whirlpool refrigerator purchased from Lowes. 6 months after purchase a major component went out and Shelton came for repair. Repair done, and then compressor went out. Shelton then again repaired it, and wouldn't you know ANOTHER problem! Control board was then replaced. Each time I have contacted Shelton's they are speedy with response and have helped with navigating warranty repairs. Whirlpool refuses to replace the piece of junk refrigerator, I have lost hundreds of dollars in food, it's been the worst appliance I have ever owned. Only good to come from it is Shelton and his service. He literally came back to my house daily for a week due to the faulty refrigerator trying to get it taken care of since Whirlpool did not care and still don't care. I will use him for ALL appliance repairs needed for as long as he is in business!

This was the best repair service of my life. I set up the appointment through Maytag, shelton’s called me and verified my appointment, they arrived when they said they would, found the problem, and were back the next day to complete the repair. The entire experience was seamless and Mike was a top notch repair expert. I hope not to need an appliance repaired anytime soon but if I did I would call shelton’s.

The lady answering the phone is very rude and unprofessional. I have had to deal with them on several different occasions and almost every time I dread when I have to call them. 11/10/2025

Shelton helped us through several appliance issues. He birddogged a recurrent Kitchenaid fridge issue until it was resolved. We have had MANY other service men work on the issue without resolution. Sheldon’s prices were reasonable for the amount of times he had to come out. Would trust anyone else with our appliances! P.S. I DO NOT recommend a KitchenAid fridge…or microwave…or dishwasher!

I was having trouble with my ice maker on an old LG side by side. J.D. told me that although LG still makes the valves, they no longer makes the ice maker. But they are still made by after market manufacturers. Because Shelton does warranty work, they cannot install any parts that are not from the manufacturer but he recommended someone that could. He also made sure that I had the parts numbers to get the right ones if I decided to go that way.
He also gave me some advice on what to look for in a new refrigerator and how to get more out of my Maytag washing machine.
The honest assessment & advice was well worth the service fee.
Thank you JD.

Someone came out to diagnose my fridge a month ago!!!! From what they state that the part has been ordered supposedly!!! Are they racist?

We built a new home but when we moved in the confection oven/ microwave was broken but under warranty. Shelton’s Quality Service was who was sent to do the repairs. I was very impressed with the professionalism and knowledge the young man had., very impressive to say the least! I highly recommend him and will be referring him to my family and friends. Thank you again Shelton!

My Whirlpool dishwasher stopped working and, since it’s still under warranty, Whirlpool sent a repairman to check it out. Unfortunately, they sent Shelton’s “Quality” Services. The repairman spent 10 minutes looking at the appliance, said he had to order parts and left. No estimate of how long it would take to get the parts. Two days later I call and was told it should be Friday or Saturday. No show, No phone call. So I called today, 6 days without a dishwasher and the guy at Shelton’s said my parts are in but he doesn’t see me on the schedule. “Hmmm let me look into this and call you back.” No call back. I call him and by then he has changed his story and my parts are still not in.After I asked him if he over-nights his parts or ships by conestoga wagon the conversation took a turn toward hostility and ended with him telling me he won’t service my appliance. Beware of Shelton’s! They are highly sketchy and a poorly run company!

Less than desirable experience, my brand new Whirlpool, needed a lot of work. Unfortunately, every time JR came out to repair/rig because he never fixed anything, the machine went back to being inoperable after 4-5 washes. Note, if you have a problem explaining to customers, not bits and pieces of information something is wrong. One of the responses I received from him was, just let me do my job. I have a new repair company and they explained everything. My machine needs a lot more work. Jr left over a week ago, and never ordered the parts, called this place yesterday, someone was supposed to call me back, they didn’t. I called 4 more times, no response. I will never recommend this place. Hire qualified and professional people, you’ll get a better review.

Tech Larry was very professional and thorough. He quickly diagnosed the issue with our dishwasher and ordered the part. He explained the issue and provided a solution. Highly recommend them.

My 17 yr old Whirlpool washing machine pump went out. JR was sent to repair. He determined what was wrong very quickly and returned with the pump and installed it in a reasonable time. JR determined the reason the pump went out and fixed it too. JR was professional, polite, courteous, thorough, and cleaned up any mess caused. I will request him to fix my appliances in the future.

Shelton's receptionist was professional, friendly and very polite. Excellent service.

Extremely disappointed in their service! We have an LG refrigerator bought from Hahn Appliance in Tulsa. The ice maker started leaking in the ice tray creating a huge frozen chunk. We called LG and Hahn Appliance to get help with service and both recommended Shelton Quality Service. The technician was unable to perform a repair and insisted a ice maker replacement would do the job. Paid over $400 including first trip service charge. Less then 90 DAYS LATER ice maker started leaking just as bad again. Called to request a return service trip and was told they just decided to no longer service LG products and refused to honor a warranty of parts and labor even though they recommended the part replacement. Quite frankly I've never experienced a company who refused to back their work so soon after install. Do not recommend at all. Total lack of of quality customer service. Other companies back their work to earn your business.

Booked service through Maytag to service our dryer.

The technician was kind though we paid $100 (CASH) for him to stick his hand in the vent and say everything was fine. Any additional service would cost even more money.

We also received service confirmations from Maytag and received a call from Shelton's to confirm the service call yet there was no mention that cash or check were the only accepted payment methods. I don't know about other people, but I hardly keep any cash on me and what cash I do have, I deposit in the bank.

In the future we will either find a different company to provide service or just attempt to do it ourselves.

If they had a 0 star that is what they would get. I have been without a frig for 3 weeks. They keep rescheduling don’t show up and do not return calls after we paid money for service and a part. They are very unprofessional. DONT USE THIS COMPANY!!