Appliance Repair reviews in Tulsa, Oklahoma

I have a washing machine which has failed a couple of times and I have reached out to Factory Appliance for servicing. They are amazing! Real people answer the phone, the service technician contacted me when he was on his way, he knew what he was doing and was very clean and professional. The only negative is that they are so good that they are very busy and it took a few days to get the technician to the house. It was certainly worth the wait.

What a HORRIBLE company!! They employ nasty reps! Their rep called me today over a Frigidaire warranty repair that was scheduled by Frigidaire and she yelled at me? The CUSTOMER?? I immediately hung up on her for her to call me back demanding to speak with the manager, I am the manager and I will not tolerate your behavior. What a joke! Never do business with this place unless you like to be abused!

Awesome service from start to finish. Our refrigerator stopped working. Made contact with office, they called back, scheduled and fixed refrigerator. Very professional, knowledgeable and courteous. I recommend using them.

We bought a LG refrigerator almost 2 year ago from Hahns here in Tulsa. Since we have bought this our ice maker went out earlier this year. I had to call Factory Appliance and they had to send the warranty company a request to give them permission to work on it. That took about a week then, now our freezer is not blowing out the cold air to keep frozen and it is affecting our refrigerator side. I called in on Thursday early afternoon and was told they would get it started and hopefully would be back by 5:00 pm then they can schedule a person. Here it is Friday now, and the warrenty company still has not sent a ticket back so they can work on my refrigerator. It has been over 24 hours since I have called in and I have just been told that it could take 24-48 hours before the warranty company will send a ticket and also was told they close up early on Fridays for meetings and Factory Appliance had only received 3 tickets today from the warranty. I bought the extended warranty so I could have peace of mind on service but this is stupid that it takes this long to get things rolling. I hope Hahns will reconsider in their service and find someone more reliable. Now it looks like I will have to wait over the weekend before the ticket comes in and then only God knows when I can get someone to come. Again I do not like to give bad reviews but if there was a negative I would give it.

We had a dishwasher that just went out of warranty. We were referred to try this company from some friends. Glad we did, I was to the point of just getting a new washer, their tech came out and it was a quick simple fix. They were easy to schedule and not pushy at all. They didn't just try to sell me something I didnt need like everywhere else I called. They offered the most cost effective way to fix our problem. Highly recommend them as the entire team was super easy to work with.

Clifford was the technician we had each time we used this company. He’s super friendly, and genuinely cares about the work he does. The office staff is friendly and helpful as well! The technology they use makes communication seem less and scheduling convenient!

After several visits from a subpar technician, George came out and was wonderful! He took the time to explain what he was doing and what was needed. He set the expectation about what was to come as well as what was completed today. It was evident that he truly cares about people. I sincerely hope that his work is recognized. It’s not everyday that you encounter someone who is happy to help. He was very thorough. He wasn’t just trying to complete the job but to provide us with the best possible service. Very much appreciated. Great job, George!

My LG refrigerator had been no cooling for almost a week before LG finally let me process a warranty claim. FAS was out to my house a few days later on Thursday and John immediately identified it as a faulty compressor. The part was ordered and received by the next Wednesday. FAS contacted me and said their next available appointment date was a week from the next Monday.

This is when FAS blew my expectations away. While speaking with Linda I complained about my irritation with LG and that if they had any slots that came available I would make even a last minute appointment work. Friday Linda called me back and asked if I would be available Saturday for a tech (John again) to come out and get the replacement done between 11 and 5. John was here right at noon and within a few hours had the replacement completed and had me taken care of.

I called about a venthood that was not working correctly. I told the phone operator (Linda), that it was a high end appliance and asked if they were sure that they could fix it as it was a $150.00 fee up front. She assured me that as long as they could get parts, they could fix it. When the technician got to my home, he informed me that the motor for my venthood was in the attic and that they were not allowed to go into the attic. After calling, they offered me half of my money back. The company's website states nothing about the technicians not being able to go into the attic nor did Linda state that they could not go into the attic. This was a totat waste of time and money. I would not reccomend this company.

Don't waste your time or money. We had several scheduling issues including twice being told our service appointment was scheduled for one day and then told it was scheduled for another after the service tech didn't show up. We spent $557 and two service calls and our dishwasher still wasn't working. They wanted an additional $520 which would have cost us a total over $1,200.

They should not have a contract with general electric as technicians. Technician lied and say he couldn't fix my washer told metro appliance it was completely shot. So I had to buy a new washer machine. So couple weekends went by so I decided to repair it myself. Found shock damper in and a spring online cost me $27. washer works just fine now. Dishonest company dishonest technicians. called customer service they said they would have a manager call me on Monday. never received a phone call general electric if you're reading this you should discontinue their contract. I was without a washer machine for 3 weeks . I purchase $150 10 year warranty for my washing machine. That went out after 4 3/4 years. Was given in store credit of $750. technician took $150 of that when he lied to my wife about washmachine being unrepairable.
Had to buy another $150 warranty with my new washer I bought. Would like to be reimbursed for the technicians cost of $150. That would cover the warranty I had to buy with my new washing machine also a10year warranty . If Your technician is unable to perform his job he should not be a technician for your company. This rant is based on principle. I'm a plumbing technician with integrity I know quite a bit better service calls. My company and I go to great lengths to make our customers satisfied and happy...

Our freezer door was shocking us when touched. Due to full schedule the earliest they originally could fit us in was Tuesday of next week but the service department called and moved appt up to today. Aaron text prior to arriving, arrived in a timely manner and was very friendly and knowledgeable . He explained what the problem could be and ordered the part but also, provided a short term fix until the part arrives. Highly recommend!

We have had problems with a Kitchen Aid refrigerator, third time in two months (two year old kitchen aid refrigerator) the technician has been very helpful, Valerie at the office is very good, she went to bat for us with the warranty company, we will be getting a new refrigerator now all because of Valerie and the technicians persistence that the one we have can not be fixed. Very happy with everyone at FSA, Linda who answers the phone has always been very polite and very helpful in getting us scheduled and keeping me up to date with what is going on in the process. Highly recommend!

I used Factory Appliances years ago for my dryer which was not heating. Called them again for the same problem and very pleased with their service again. Great company. Carlen Binford

I've been without a refrigerator for 2 months. First tech came out, and took the back off the fridge and left. Told me they had to order a part and it would be $400. Every time I check they tell me they'll look into it. I 100% believe this company is a scam and have no intention of fixing anything. I have reported them and am waiting to hear back. NEVER USE THIS COMPANY!

Did amazing work on my monogram GE oven and replaced the heating element twice now over 4 years. Their technicians and service team are kind and great at their job. Highly recommend for custom oven/stovetop work.

Great service and problem solving to get someone out to our house to fix an issue with the refrigerator. My schedule can be tight but they were very accommodating. Jesse came out and was polite and professional. His service was top notch. I appreciate that he put everything back to how it was and did not leave a mess. It was also great that he took off his shoes once inside the house. Jesse, thanks again for your help! You made this a 5 star review.

Called to schedule an appointment for my dishwasher. Linda was so amazing and helped me troubleshoot what the problem may be. We were able to resolve the issue and saved me a service call. I like the fact that they have different individuals able to work on any appliance despite the make/model and are not just a specific make. Would definitely recommend them. Thank you Linda!!!!

Our extended warranty on our refrigerator had us use Factory Appliance. One tech diagnosed our problem as an easy fix. Next tech broke another part, didn’t fix original problem. Three techs, seven visits, and 6 weeks later our problem was finally fixed. They didn’t want to work with my schedule even though THEIR techs caused my issues. Woman in charge of scheduling was rude and wouldn’t let me speak with anyone else.

1-1/2 yr old LG refrigerator purchased from Hahn's with warranty through Safeware (once again don't purchase an appliance extended warranty through them) went out almost 2 months ago they fixed it for 12 hour's. Had to wait for them to come out again then order more parts & as of now they've scheduled 2 appointments it's a 3 hours repair so I've had a 8-1 appt for the last two Mondays & was called after the appt time both times to tell me that they have to reschedule & what's worse is evidently they've been lying about the reasons for reschedule. After holding multiple times & being lied to I hung up & texted Linda & asked her to call me. Now Linda lie's & say's she's contacted my husband when she hasn't & is still refusing to call to set a appointment time as of this review. It would be nice for the owner to give this his/her attention but I doubt that that will happen either so please don't EVER use this "repair" company! & Linda as of now I still don't have an appt scheduled for my repair I would appreciate a call since that's your job right?

I have not written any bad reviews for anyone but I had no choice to write this review.
The extended warranty company has this company as their only service provider. I filed the service repair claim in September 2021 as the dishwasher was stopping in the middle of the cycle. First time the repair person told that machine was not installed properly and the door was not closing so he adjusted the undermount screw. But the problem persisted and since that day they have replaced so many parts and not only that they broke the door hinges multiple times.
I have called the extended warranty company about this issue but so far no luck. Now after the last visit from the same technician last Wednesday the machine is giving "water tap" error. Instead of fixing the original issue they have created new problems. I do not know how this company can continue to do business with such poor work quality and work ethics. Wasted so much time and money!!!