Appliance Repair reviews in Tulsa, Oklahoma

Craft ice on my LG fridge stopped working. Fridge still under warranty. The repair was supposed to happen today between 1 to 5pm. Called me at 3:30 to tell me that he cannot see my address in the system, so they are cancelling my appointment and to call LG. Made sure to call LG & told them I don't want to do business with your company. Thank you.

Austin was great but it’s ALL ai and I cannot get my receipt for the work done. I hate it. And they couldn’t even fix my machine. So I paid $129 for absolutely nothing.

Had problems with appointments, tech did not clean up black grease be for he left.

Austin was very professional, knowledgeable and thorough. Got our dryer back up and working within 20 minutes. Took great care with the appliance.

John did a great job and was courteous and efficient in what he did.

They are very good in talking when you schedule. Their techs are not skilled. The person direct 2 hours finding problem with our dishwasher. He could not tell us what was wrong. He just reset the error code and reassembled it. It worked for a while but showed the same error code again. There is no way to contact them again because the phone call is handled by an AI automated response.

The service tech-I think Warren quickly diagnosed the problem with the water leakage in refrigerator & fixed the problem

Keith was very kind and honest. Plus, my dog liked him, and that wins many points.

Austin provided excellent customer service checking my 2020 Kenmore front loading washer. It made a horrible noise last Saturday as it was finishing a spin cycle. I turned it off and was afraid to use it. Austin thoroughly checked it and determined that it is still working fine. I just washed a load of clothes, and it is working fine. I appreciated him checking the washer as my adult nephew watched him. He was on time, professional, knowledgeable, explained what he was doing, and was courteous and respectful.

Our technician, Glenda did a great job. She was very personable and knowledgeable.
We did however have a very difficult time beforehand reaching customer support to set up our appointment. Not being able to reach a human was extremely frustrating. Sears needs to have a number where one can actually talk to someone when the auto bot can’t understand what the issue is!!

I was definitely Pleased with the services provided by the technician. He was prompt intelligent and knowledgeable.

Austin was professional.

Dealing with Sears is an experience I will not repeat. Took over a month to get a $54.00 part delivered. Service to replace part was scheduled time and again without ever contacting me for agreed date and time. Thinking the majority of the world doesn't work on Sears' schedule. I know mine doesn't. WILL NOT call them again. I'd rather do without a microwave for the rest of my life than to deal with Sears again.

Rick did a great job when he got here. The five (5) no show appointments before were uncalled for. Waited from 8am to 5pm...no call of cancellation.

Warren Keith was my technician, he did an awesome job! He was polite and he has lot of knowledge about what was wrong with my fridge.
It was such a wonderful experience to have a great technician like him. He is just great!!!

We had an unexpected problem with our washing machine and called Sears Appliance Repair. Their response was quick and professional - and the rates were reasonable. I hope we don't have any other appliance problems, but if we do, we will definitely call Sears Appliance first!

Keith was great. We troubleshooted the problem with my Maytag washer and were able to figure out what we can do until the replacement part available. He gave me a lot of good information and pointers. We also had him Service our Amana dryer and he was extremely thorough. Can't recommend enough.

John was super helpful and friendly. He knew exactly what the problem was right away and fixed the issue same day.

Super easy to schedule and pay online.
I'm a Property Manager, and these guys are going on the vendor list. The tech Roy, was great at communicating the process and he did great work fixing a stackable washer/dryer, that required a good bit of disassembly.
Reasonably priced. It's 2025, this is specialized work, it took about 2 hours and it saved a major appliance for under $300.00

Keith came when no one else would on a black friday. When losing a fridge on Thanksgiving isn't fun, but was given peace of mind when Keith came on black friday.

Austin did a great job & we really appreciate his service on the Holiday weekend.
We are disappointed that Sears is not able to follow up to repair the refrigerator for over 10 days.
That is no reflection on Austin. His service was very good.

Austin was awesome. Very nice and explained everything. My issue was I had to pay $129.00 for absolutely no reason. He was there for literally 5 min. Total rip off. I don’t recommend using their services. Or maybe giving a refund to customers who didn’t even get anything out of the visit from the repair man. $129.00 for 5 minutes. I wasted more time waiting for the service guy to show up and could’ve been working 😠🙄🙄