Appliance Repair reviews in Tulsa, Oklahoma

This company was scheduled to come to my home due to a warranty claim on my washer machine. Not only did they no call no show the first two appointments they will not answer the phone for me to close out the tick for me to have a more reputable company come out. This is the last company to you should call to come to your home!!! Please don’t use!!

They wont keep the appointment times they schedule. No phone call to say sorry we cant make it.
So when they didnt show and i call them the kid says in scheduled 6 more days away.
My time is valuable to me.
I missed work to keep my appointment and sheltons dont have enough respect for anyone to at least call.
They dont deserve a single star

Gary was sent out to work on our refrigerator from Shelton's, called before arrival, on time, and very professional. Definitely the people to call when you need a repair.

We bought a new dishwasher and the motor was bad ,call the Lowe's and they scheduled Shelton repair we set a time 45 min after our windows no one showed so I called, receptionist was very rude said he doesn't have to call,so we set another appointment between 3 and 6 again another no show

Made a warranty claim through Frigidaire and this is the company that they use. I would rather pay someone any amount of money than have them come back for free. Very rude, I almost threw the tech out of my house for being so condescending. He did not tell me his name or the company when he showed up, no greeting. He fixed something apparently but did not tell me what he did, whether it was covered by warranty or not, and informed me I would burn out my compressor if I plugged it in. No solution to this or any offer to work on it with their normal fees, he just ran off and wouldn’t even make eye contact as he rushed out. I am now having someone else come look at the fridge because I have no idea if it’s safe to run it or not.

Tried to get warranty work done on my speed queen. The customer service is terrible, rude and service is slow. They try to blame their slowness on “parts” and calls that were never made. Am filing complaint with BBB. I would rather pay someone else than have to use them again for warranty work, not worth the time and aggravation.

Their customer service is horrible! I went without a fridge for 2 months! They came out and told me I needed a new compressor. Did not tell me if it was going to be covered under warranty, just said it should be here in 2 weeks and rushed out of the house. 3 weeks went by, I called once to check on the status of the part for my fridge and was told they are still waiting for the part to come in. 1 month went by, called and was told the same thing, the month after that I started calling weekly for updates. I left voicemails without a call back, was told they couldn’t check on the progress of my part due to their system being down, I got told they would check into it and give me a call back (that I never got), and I was also told they would call the technician that came out, talk to him and call me back (never got that call). After 2 months without a fridge or any update on when I would have it fixed I called and they said “oh it looks like your part came in yesterday, let’s get you on the schedule.” They didn’t even call me when it came in.. I had to call. Then wait another week for them to actually come out. The same technician came out. Didn’t start actually talking to me until he yanked the fridge out, broke a glass bottle of alcohol that was sitting on top of the fridge that had fallen behind the fridge and shattered (I would have cleared everything off the top of the fridge if I would have known). He said he had to manually weld the part in and would give it the weekend before putting food in it to make sure it works and doesn’t fail and if it does call the company back. 1 month after the repair I am calling back because I am getting the same error as before and am fixing to throw away another $400 of food because the fridge won’t cool. If I could leave a 0 star review I would.

I was able to get a tech scheduled to come out pretty quickly, but they said they would have to order parts and that it would be "a few weeks". Here we are nearly a month later and I can't get an update. I've called half a dozen times and left several messages, and still no update. It doesn't seem to matter what time you call during business hours, nobody answers the phone. For a nearly $1,000.00 repair job, I would expect better customer service. I went with these guys wanting to support a local business, that was clearly a mistake.

I contacted Whirlpool for service, and they referred me to Shelton Quality Services. Shortly after, I received a call from their office. The representative began the conversation by abruptly stating, “We will not come out on Thursday; we are booked until next Friday. I don’t know why they told you that.” When I asked if there was anyone else available, she said no, told me to call Whirlpool back, and then hung up on me.

This behavior was shockingly rude and unprofessional. The representative’s complete lack of customer service, poor phone etiquette, and dismissive attitude make me question how this company treats its clients. Based on this experience alone, I would not feel comfortable allowing anyone from this company into my home. I strongly urge this company to address its customer service practices, and I caution other customers to be aware of the unprofessionalism I experienced.

I spoke with someone yesterday and was told that there was an open 8-5 timeslot on Friday which meant that the tech could come at anytime during the day with a courtesy call. I called back today to see if that timeslot was still available and the person with whom I spoke yesterday first told me that I didn't speak with her yesterday and that I had spoken to someone else and then she told me that I had spoken to her and that she had not told me about that time slot.... I politely asked her four to five times if they could listen to the recording from yesterday to see what was said... She told me that they do not record the conversations. I've used this company before and the customer service has always been great... Therefore, I was surprised about the conversation that I had with that particular agent. Even if I were wrong or misunderstood, the interaction today is not what I had expected and I sincerely believe could have been handled differently...

Shelton came to my home to check out my fridge. He snapped at me in my own home and said there wasn’t anything he could do about the appliance- even though he agreed that it didn’t sound good. Very angry, frustrated man. No bedside manner, no customer service skills. Glad he’s out of my house. Hopefully he doesn’t get paid for basically just pulling my fridge out, looking at the back, then pushing it back in. All the bad reviews are true. Agree with the reviewer wondering if they are racist.

My washer was constantly going out of balance and Shelton’s came out and replaced many parts. It really didn’t even take the serviceman very long at all. This was about a month ago and it’s been working perfectly ever since: a big thank you to Shelton’s!

I bought a frigidaire refrigerator from Lowes in October 2024, it suddenly stopped working August 1 it was still under the one year Frigidaire warranty so they set up for Shelton's to repair it. The soonest they could come out was August 11, between 8-12.
I was skeptical of the company due to all the bad reviews. However, the service guy Gary came out alittle before 9:00, the problem was the Defrost Timer, he had it all fixed and running in less than 10 minutes. He is not a talker, and that's ok, I just needed him to fix the problem and he did!

I gave 4 stars. Because I had to call them the Friday before to confirm that they were actually going to show up. In reality a company with good customer service should call the customer to confirm.

Don't know how these people are whirlpool techs. They were rude as hell to my wife on the phone. When the warranty calls for replacing your dishwasher you are pushed to the back of the line and they will only install the new one on Saturdays. Saturdays must fill up quick for them because they are making us wait until the very next Saturday.

After an initial mix-up in scheduling warranty service through Frigidaire, Shelton came through for us. Despite Hahn Appliance refusing to provide proof of delivery, Shelton's people fixed the warranty question issue and fixed the ice maker in our new freezer. Service was fast, repair person was professional, knowledgeable, on-time, and efficient. Based on this experience I would definitely use them again. Thank you.

Larry was wonderful when he came out to assess our oven. Ordered the part over a month ago and haven’t heard a thing. When we call, the woman answering the phone told my husband and I both she would call us back with an update and never has. We call again and she was rude saying there was nothing she could do and wouldn’t let us speak to anyone else. Definitely do not recommend.

When I called Whirlpool to figure out what was wrong with my washer, they immediately got me in touch and scheduled with Shelton's Quality Service for repair. I was met with prompt phone calls from the office to confirm my appointment AND a phone call from the technician the day of to let me know that they were on their way. When Larry B showed up to my home, he was so efficient in running through the diagnostics with my washer. He had the replacement parts on hand to get things switched over, and he explained what I should be looking out for prior to my unit being faulty. He is a great person to be representing this company.

I now know that I can skip the call to Whirlpool and reach out to Shelton's directly for any repairs needed. I will absolutely be recommending them to any/everyone of my friends that are in need.

We bought a fridge through Hahn and when the freezer went out less than a year later, we scheduled a repair technician through Frigidaire. The scheduling process through Frigidaire was a little intimidating, but when Shelton's Quality Service called and confirmed the appointment, everything went quick and smooth.
Larry called before he arrived at my home, well within the scheduled appointment window, and very quickly diagnosed and fixed my freezer issue. He was very polite, knowledgeable, AND personable. He explained every step he took and why in neat and precise language. He answered every question I had and provided an overall pleasant experience. Hopefully I won't need their services again any time soon, but if I do, I'm coming right back to Shelton's and Larry. Thank you so much!

They are the best repair service I have ever used. Matt is awesome. He came in found the problem ordered the part and our dryer is like new. He is very knowledgeable and gets it done quick.

Our experience with this company has been terrible. Oct. 31, 2023 they gave us an estimate to make repairs to avoid further breakdowns and costs in the future for $2,149.20. Since then they have made multiple service calls to complete those repairs plus additional repairs and we've paid them a total of $2,630.79 and the dishwasher is out of service again! This dishwasher is only used once or twice a week. I've called Hobart Service four times over the past four days requesting a call back from a manager, each time they promised someone would call but no calls. I've been told the Service Mgr would call twice, no call. I've been told it was being escalated to the Operations Manager for a call back. No call. So far we have a money pit that looks like a dishwasher and no help from the people that sold it to us.

Initial repair took nearly a month to get complete. We had a service visit and the repairman said the part would likely be here in a few days, but it ended up being much longer and we were without an oven for the entire time. Finally got the part replaced, but it started acting up again a little while later. So we scheduled another visit, but no one showed up. So far our experience with this repair facility has been less than satisfactory.