Appliance Repair reviews in Windsor, Ontario

Great to have a service call on the same day that I requested one. Online help was awesome - good job Jessica! and the technician would came to my house was very good. I would use this company again without hesitation. Thanks guys!

They came out because our new jennair fridge was leaking. It appears to be something with the auto defrost.
The first repairman seemed kind of overwhelmed by the size of the fridge and then left after saying he leveled it out and that was the issue. The fridge was not level nor did he push it back into place prior to leaving. The fridge leaked again the next day.
The second repairman to come seemed equally overwhelmed and I guided him through the most basic points of how to put the wheels down and how to level etc. He said the same thing and at least pushed it back into place. The fridge leaked again the next day.
Both service technicians seemed very unqualified and lacking the knowledge required to fix what is most likely something simple.

Long wait time for appointments. Tech showing up to my door with no appointment. I have had 3 visits to my house and each time they blame the other person- no organization of ordering of parts, what previously was done and everytime someone comes nothing gets fixed - I’ve been waiting since sept for my ice maker To be fixed that has never worked from the beginning. I have been more than patient but this process has been ridiculously painful.

So professional service! I had a trouble with my fridge and they fixed it on the next day from my call! So quick and qualified! They explained me everything: what is the problem, why it happened, and what to do to for not having this problem in future! They are professional in appliances! Highly recommend!

Lg Stove Warrenty claim was assigned to them and they were sent out Aug 22

It's been one month and they ordered the parts that would come in Aug 27th.

No way to contact them unless your paying for a new appointment online. Lg says they won't switch because "the parts are already ordered"

I have tried calling daily / spam emails but never talked to a real person.

They just took the money and ran. Please help 🙏

Waiting for parts for a washing machine for over 4 months now parentally they are on backorder.... Should change their name to no quality appliance repair. I had a technician scheduled a couple times . No show, no call and no email. When you call you will wait a lifetime on hold with no answer and a voice prompt telling you to use their online service if you don't want to wait. So I did and still no answer or response. How does this place stay in business??

Worst experience ever! Service call was completed Jan 28 /2023 - 2 months later and phone calls x 4 & emails x3 I am attempting to receive an explanation of quote for $1600 to replace oven thermostat . Tried again today and after 40 minutes on hold on phone call was dropped . It is impossible to reach a service person who can actually assist you and staff refuse to escalate call to manager ( I have requested this). I strongly suggest an alternate repair company in Windsor /Essex !

I called them in May to repair my gas oven, they came the next week, said they need parts, and sent an invoice which I paid the half. Since then they disappeared! I emailed and called thousand times and no answer. They set appointments and asked us to stay home but no Show!!! Now it is 3 months after and still there is no answer. And my oven is still not working.

I think this a scam company, they only charge without doing any service

Total unreliable ,unprofessional company. Has History of No Show .do not bother to waste time with them.
We booked technician in Brisbane for our technika oven.They booked us after 8 days for technician.he was supposed to come from 4-7 pm. We received a phone call a day earlier from their office regarding confirmation.we waited till 8 pm ., we didn’t hear anything from technician,if he was running late or didn’t want to come he can send SMS but nothing .
I wish I had read reviews before booking They Have History of No Show ..a lot of customers were in my shoes..

My LG oven is still under the costco warranty. Quality appliances responded immediately, booked the appointment and came on the day. Lots of reminders so no one could forget. Super courteous and professional and the best of all, licensed to fix LG. Most other appliance repair shops won't do that. I'm a happy baker once again.

I scheduled a service call for 8am today. There was a 4 hour window. I tried to call when the technician didn't show up. I waited on hold for 30 minutes and hung up. I used the online service and it's been over an hour and still no call back. Worst customer service ever. Run away from this company. The response team can attempt to gaslight the situation and try to make it out like it is my fault but by the many many complaints and poor reviews everyone can see a pattern.

Booked a freezer repair through the Whirlpool website. This company is contracted to do Whirlpool repairs. Technician very difficult to communicate with, a bit of a language barrier. He tried to tell me the issue was my thermostat, when quite clearly the gasket on the freezer is not sealing. Lots of ice forming in the freezer.
Skip ahead to new service call for gasket replacement. Same technician removes freezer door, places on ceramic floor - nothing underneath to protect the stainless steel! Proceeds to scratch 6 month old appliance and replace freezer gasket. STILL a 1/2 inch gap from freezer gasket to appliance. Issue not resolved! Call company 3 times, email twice - no response! Contacted Whirlpool again, this company has their system blocked - EVEN TO WHIRLPOOL! Whirlpool put complaint about this company in their files and booked me with another company. DO NOT USE this company! Poor service, poor customer care, poor customer communication, inexperienced technicians.

New - Sept. 22 - not sure if owner responded to wrong review... it IS this company - have the texts from their technician to verify.

Should change their name to no quality appliance repair. I had a technician scheduled for this morning between 8am and 12 noon. No show, no call and no email. When you call you will wait a lifetime on hold with no answer and a voice prompt telling you to use their online service if you don't want to wait. So I did and still no answer or response. How does this place stay in business?? At the end if the day I recommend that you run away from this company. The multiple complaints that describe similar issues explains more than enough. The rebuttal from the company rep is comical at best. It's never thier fault and always the customers. Remember the good old days when customer satisfaction was paramount?

Booked through Home Depot Protection Plan who outsorced to Allstate Protection Plans who outsourced to Quality Appliaces Repair. I took a half day off work to accomodate the appointment and no one showed up and no one contacted me and when I tried to contact the company I couldn't get through.

Avoid this company. They were supposed to help us with our broken appliance but did nothing except play a delay and ditch game. Several weeks and we still have a broken appliance and they have done nothing except cancel our repair ticket without informing us (leaving us stranded). Then, weeks later after all that, they invoiced us for work that never happened. They never contact you if you leave messages. Hard to reach when you try calling. When you do finally reach them by phone, it's a different story each time. They say parts are in, then parts not in, parts not yet ordered, parts ordered but no ETA, parts ordered but not sure where from... and on and on. Empty promises to help with no intention to do so. Even Whirlpool (Kitchenaid) has difficulties with them (just ask them).

The first time you guys didn't show up, an email was sent that night saying someone was coming the next day. Okay...rearranged my schedule AGAIN and no call no show. No email that time. Called and spoke to someone and was told someone was coming January 7th.
Finally rescheduled for today, again...no call no show. At least have the courtesy to call. I have been hanging the laundry to dry for a family of 8, including towels and bedding and I am actually just having someone else do it. Whirlpool should probably find more reliable contractors. Because I've rearranged schedules and arranged for people to drive my kids places so I'd be here within the windows for service. And don't even try to blame the manufacturer. All I needed was the dryer hooked up.

The repair person was very polite and neat. I didn't give a 5 star rating because it took a whole week from the time he came out to see what the problem was until the time he had the part and came back to install it. That seemed a bit too long to wait, especially when I was without a washing machine for almost a month.
Beware however. We were charged twice for the service call and after weeks of trying to reach the company by ourselves and through Whirlpool were NOT reimbursed for the wrongful second charge.

Absolutely awful business to deal with. Manufacturer scheduled an appointment with this company to repair my dishwasher and they did not show up. First they said their technician came and nobody answered the door. Then they sent me a text with a photo of a completely different home to supposedly prove that they were there. Then their excuse was that the manufacturer gave them the wrong address. I checked with the manufacturer and confirmed that my correct address had been provided. This business had my correct phone/text number but never bothered to call or text to resolve the confusion when their technician supposedly didn't get an answer at the wrong house. This was a simple 30 minute job for them to do to replace one easy access part. I had already removed the dishwasher from the cabinet and disconnected the power. Rather than have the technician return later in the day, they simply stopped responding to texts and completely blew us off. They do not answer the phone. And even the manufacturer was not able to get them to respond and complete the work. Given the poor quality of their customer service, I had the manufacturer re-schedule the service with a different business. Shameful excuse for a "service" business.

We found Tony's Appliance Repair on Google. Our dishwasher was repaired in under 2 hours. He was very professional and obviously knowledgeable. I would highly recommend Tony.

Don't call this guy, he is a scam. Came to check my dishwasher and said it is the timer made a fake call then told me sorry old model .. parts are not available .. not fixable just to charge $65 cash only. I told him I checked and it is available on their website he is like ya but my advice not to fix it as there are no guarantee on parts. All of this trying to get away because the $65 goes toward fixing it but if not fixable as always then he took $65 for doing nothing

Such a kind, older gentleman. As soon as I called, he was ready to come to the house. Was very quick in figuring out the issue with my dryer. He explained everything that he needed to do and why he needed to do it. Showed me how to clean the vent, and even vacuumed the inside for me. Very transparent, honest human being. I would recommend him to anyone. Thank you Tony! :)