Appliance Repair reviews in Windsor, Ontario

my old heavy duty ingliss washer wasnt draining water and i really didnt want anything digital . the owner was great. he fixed it pretty quick and i appreciated that he took the time to explain everything. much cheaper than buying new.

I scheduled a service appointment directly with Bill for Friday, and was told "between 2-4pm". I left work at noon to make sure I was home to meet for the appointment. I tried to be patient (a bad choice), but finally called at 4:05pm when no one showed up. I was told by a female secretary that "she thought I was supposed to call to confirm my appointment", and that no one would be coming today. I explained that I left work at noon for this appointment, and I received only a minor apology, with no offer to "make it right". I am now going out to buy a new dryer, and guess who I WON'T be buying it from...

Was referred to Bills by an appliance retailer for parts for an older fridge. They found all 3 parts for me in-store at less than 1/2 price of the new parts had I originally ordered then. Proves that a Mom & Pop operation is much more effective than these big box stores/parts suppliers. Austin was nice to chat & deal with. Thx again and will return!

Bill’s receptionist/fridge fixer helped diagnose and then walked me through fixing my blocked drain to my freezer(over the phone). Saved me weeks of waiting for a repairman and hundreds of dollars. She’s the best!!!!!

We bought a stainless steel fridge from bills appliance 2 weeks ago and today it was delivered.

Delivery guys were very polite and respectful to my wife as she was busy with the kids.

After I got home from work I noticed a dent the size of a soft ball in the bottom corner of the stainless steel freezer door when u looked at it.

After explaining my situation over the phone and emailing a picture of the damage I was told by the women on the phone "we did not do that my guys said that wasn't there when they left you will not be getting your money back"

I am absolutely appalled by the treatment I received from bills appliances I advise anyone to look elsewhere for appliances

Extremely rude over phone to schedule delivery and a scolding for being at work and not being at their beck and call. In addition I asked about energy rating and my answer "It's Newer!" Can't wait to ask Hydro company about that one! They were going deliver at an earlier time, but my Dr's appointment couldn't be cancelled within an hour (we all know there's a charge for cancelling in less then 24 to 48 hrs) guess what my fault again for not being at their beck and call. I work in service and if I ever behaved that way I'd be fired!!!

During the last heatwave, our a.c. went down. Called on Monday, the men were here Tuesday, picked it up for a check. The a.c. was back within a week. Is working fantastic, especially for this weekend. The price was fantastic including pickup and delivery. We have been, and will continue to be repeat customers. Very pleased with their professionalism and courteous manner.

Charged a $100 for two minutes or less for moving a tiny piece aside. I used to by from the store when the father was in charge and although he is a tough business man, he is also personable and human..unlike his son sadly. I felt cheated.

Had to have a tenant's drier repaired, they took care of the communication with them with respect scheduling time to repair. Board on the dryer was fried, and in current climate a new board was unavailable, they repaired it and installed. Good value and service. Would recommend!

This place has helped me find the parts for my appliances many times. Thanks for all the help, much friendlier than other places I have tried. I will definitely be back next time an appliance breaks down. Staff was very helpful looking up a kenmore part that was difficult to identify, other places told me go elsewhere but Bill's was able to identify the part and find it for me. Thanks again, keep up the good work.

I've used this local store many times now since moving to the area, and have always found the staff helpful, onowl dgeablr friendly and honest. On one visit, I was even given the part to fix an issue I had, at no cost to me. They go above and beyond. Fair warning they are a small store and as such they are busy, so if our can stop in as the phone can sometimes take a few tries. I've never had any trouble with service on any of my visits

Highly recommended local business!

awful service ... went into the shop to order a part was informed it would take between 1 week to 2 weeks to come in . It has now been a month and no word from bills appliances . We have called them twice to find out information on the product being told we don't have it still and don't even have an estimate on when it would be available after waiting a month , the women on the phone claims she would call back within a few hours with more information . then waiting a week i call back again with a little attitude because well I'm annoyed at the games. When inquiring and asking to speak to a manager she says she will not accept this abuse ( me questioning why its taking so long and why they don't return a call ) and threatens to cancel the order so i said no problem cancel the order. The service is disgusting don't know how you can run a business but have no sense of respect or the ability to return a call. I have taken my business else where and have received my part in a week like i was told ! thanks for nothing bills appliances

The woman on the phone was so nice and patient with me. She helped me find the model number on my stove with instructions over the phone. She found the part I needed and gave me a price, then found a used one for one third of the cost of new. Nicest person you could meet. I DEFINITELY RECOMMEND THIS BUSINESS.

Had to wait a bit for my appt as they were booked 3 weeks ahead. Emmett arrived shortly after my appt window started, did not mind my dogs, was friendly and personable. We both started w zero knowledge as to what the issue was, but he worked through in a methodical manner and took his time waiting through the whole dishwasher cycle. Resolved my issue and I am using my dishwasher instead of washing a gazillion dishes a day and battling w my son on what counts as clean. Highly recommend and will use again

Part of having a business is good communication. I have dealt with them twice, and both times they reprimanded me for calling to check on my status ( house calls, etc.). As a parent with four young children I need to plan my day and have as much communication as I feel necessary with the people I hire to maintain my machine’s. Being scolded over the phone for calling to politely check days/times is not being pesky- it’s being thorough. Then being cast off after I paid for the service which did not actually fix the problem, they told me they have no openings and are going to have to call me. I recommend not calling them at all.

Called on the day after Thanksgiving. While they were booked up for most of the week, Bill's sent a guy over later that day (he actually worked a little late to fit us in). Within 20 minutes of arriving he had fixed our washer (and had run through a check twice to confirm that it was fixed). The guy was personable, explained everything he was doing, and gave us tips for the future. Would definitely call them again and would recommend them to anyone else!!!

Very helpful and knowledgeable. Give me a number where I could call for parts, help me troubleshoot with the best that they could, and gave me some fixes that I can do beforehand to save me money on a service call. You don't get that kind of help often

Contacted the store on a Tuesday to have a repairman come look at my freezer that stopped working. The lady I spoke to on the phone seemed helpful and accommodating around my work schedule. An appointment was booked for Friday. Close to the end of the expected time window I called the store because no one had showed up, the same lady answered, said he was running behind and asked if could reschedule for Monday at the same time. I accepted. On Monday again same thing. I called the store because no one showed, there was no answer and voice-mail was full. I sent a message on Facebook Messenger. 2 days later after no response I called the store, the same lady answered the phone, she said "sorry my fault, I have been really bad at this lately" she asked if I was available I said no I was busy and had already waited twice. Her response was 'ok' and made zero acknowledgment of the inconvenience this caused, nor did she try to do anything to make me feel better about this company. When I made the comment that this is a horrible way to do business she said 'it's not intentional' then hung up. This was an absolutely horrible experience with a local small business that I was trying to support

I am very pleased with Bill's Appliance & Repair. I had a perplexing problem with the hinges on my off-warranty GE oven door that Bill's diagnosed, ordered parts and installed the new hinges very efficiently. The final invoice was reasonable. Communication with the office was excellent. Set-up of appointments was easy and the technician showed up within the scheduled timeframe. Despite COVID, I felt safe because the technician wore a face mask and followed the appropriate protocols while in my home. I am so happy to have found a locally-owned, reliable, and honest appliance repair shop - I highly recommend this business and will definitely return with any future repair needs.

I have used Bill's Appliances before for a microwave and a dryer repair and I liked their service. I recently purchased a washer that had a part that needed to be attached prior to use. I called Bill's Appliances to see if a technician from their place could help me out and the woman I spoke to was very helpful. I know that I will definitely be using Bill's Appliances in the future and I will be highly recommending them to others for any appliance repairs. Update: Emmet from Bill's came to setup my new washer. He attached the based cover that came unattached from the company and setup the hoses. Laundry here I come! Thanks for great reliable service!!

I absolutely positively will never deal with Bill's again! Last Monday I ordered a sleeve AC unit from bill's. By Tuesday they said they would call me right back with the date in which my unit would be at the store. It is now TUESDAY OF THE NEXT WEEK, I still have not heard from Bill's and have an AC installed from a different much more professional and reliable shop. Better quality AC and they brought all of their garbage when they left!

I'm not even going to describe the whole conversation I had with the daughter in law last Wednesday where she was blatantly scoffing and rude with me all because I inquired about my order when I hadn't even spoken to her before my father had!!

Gross!!