Appliance Repair reviews in Windsor, Ontario

Bill’s Appliance went above and beyond to fix my dryer knowing I was on a very strict timeline to get this repair done. I have used them several times and their service has always been top notch. Very professional and efficient. Highly recommend this company

I called Bill’s on Saturday and talked to what sounded like a down to earth man and he told me to contact the lady on Monday. So I called Monday and had a chat with the lady then she said I will call you tomorrow in the morning and let you know when we will pick it up. I waited Till 3pm and called and no one had heard of me so I left my Full information again: name, phone, address and they would call the lady and tell her to call me. She never called. I called again and it was the Same voice and I told her well you said you were going to call me back and she said” oh no not me it was my colleague “. I said well it sure sounded like you. Ya well they are really busy. Your name is Not on the board and we have no information about you. I’ll call you back in a few minutes. She called and said I’ll call you back again tomorrow. I Never Got a Call. This company played games for 3 days. Be Honest. So I bought a new air-conditioner at an honest place. I have illness those low life’s on the hottest, most humid days of the summer.

The crew at Bill's Appliance are AMAZING !!!!! I bought my fridge and stove last year end of March. I paid cash, so agreed not to receive a receipt. Well , the 2nd week of March this year my fridge fan stopped working . I called , explained I paid cash etc etc. They honored their 1 year warranty policy with no questions asked !!!!!!!! The technician had to come out at least 4 times to defrost the fridge while they waited for my fan to come in . They go above and beyond for their customers !!!!! If you need appliances OR repairs..... you should DEFINITELY call them !!!!!
Thanks guys ! Youre amazing and the absolute best 👌👍

My fridge had stopped working and from what I could tell it was the freezer fan motor that had stopped working, when I made an app I conveyed that to the lady I spoke to, she went ahead and ordered the motor for my model and make of fridge, telling me not to worry, that if I was wrong about the issue and it wasn't needed they would be able to use it and I wouldn't have to buy it. She gave me a price quote and was very pleasant. Bills son came to do repairs at the quoted time and was courteous and replaced the fan in about 10 min and I was charged exactly as quoted. He left no mess and all seems to be working well now. I would use this service again.

Two stars only because the actual technicians were very nice and helpful, you can tell they work hard. The woman on the phone on the other hand was less than helpful and difficult to deal with. We were initially told it would be a couple days to have our appliance fixed, but its been almost a week. On the phone, the woman who answered refused to give direct answer on timeframes for when we might expect our service call to show up. The second time we called she said she had never spoken to us or heard about us before.

Today i had a wonderful gentlemen come and fix my burner as it was smoking I was scared as hick I was going to have a fire well Austin arrived told him what happened he looked at the wires and the thing that holds them well Austin explains to me everything and all my guestions very nice man knew what he was doing best service iv had in a long time good luck in your future Austin Thank you so very much your took yr time and helped me understand what the problem was. I would highly recommend this company and Austin.
Sincerely
Bev.

It appears that it is super hard for them to keep up with service calls. Maybe they became so popular over the years of being the amazing neighbourhood "go to" that they can no longer keep that type of customer service, reliability and helpfulness! Good prices, good techinical service but very poor customer service, reliability and very long wait for service. If you need quick and reliable pass. If you can wait lengthy days, be flexible with your schedule and can accept their impatience with their workload definitely book with them. (They still try hard but will never be the same)

We were charged $150 plus tax to clean the window a/c unit without getting our consent to proceed or giving us the quote. When I called to ask why we weren't called to advise of the cost the lady who answers the phone said "ok, I will just go throw some dirt on it". SERIOUSLY ??? How about a little more professionalism?

I highly recommend Bill's fantastic service, old school!

I call the store yesterday about an unbalanced issue with my washer. Now this is after I had two other company at my house and paid 146$ each time. There is more to the story except I would run out of room.
Any how I talk to a person by Phil or Bill. Not sure. He explained what I needed and told me the exact part.
Thanks again for the help over the phone. We'll appreciate!!
Remember just my opinion. Just like the rest of the reviews.

I purchased a dryer from them. I was very happy with their service. They had no problems communicating with my tenants (which most service companies do). You can tell they’re busy but always followed up through the process. They delivered the service they promised at a great price, my tenant is happy; what more can you ask for.
I’d recommend and use again.

I had Bill's out to my house 3 months ago to fix my gas stove. Cost me $500. 3 months later, same problem. Called them, "we only offer a 1 month warranty on parts because that's what we got." So I could have just bought a new stove but instead I threw away $500??? I can't believe they don't guarantee their work. Very VERY disappointed and will not be recommending this place to anyone. I feel like I was robbed.

I called this wonderful business yesterday and explained that my elderly mother, who is on oxygen, was having issues with her AC unit. Today they came around 10:30am and removed it from the wall, took it to the shop, fixed it and had it back in the wall running perfectly and made an adjustment to the sleeve to ensure proper performance by 2:30pm same day! They were great guys and went above and beyond to ensure my mother's health and welfare was foremost! Thank you so much for caring! Recommend them for sure!! Great price too!!

Great place for household appliances and great service. You know you're getting good reliable appliances with a one year warranty included in price!

They keep saying that they'll have the washers fixed in our apartment building had a certain date and time. And it's still not fixed!

Emmett was very friendly. He diagnosed our gas stove issue quickly. Very professional. His wife was very professional as well. She took my stoves information on our first conversation so Emmett would have the right parts on arrival. Prices were fair for the great service. Will be calling again for any appliance issues we may have in the future. Very professional local business.

Just left an hour ago, new what the problem was with our washing machine, fixed it at a reasonable, simple as that, great work thank you

Ran in yesterday at 430pm to find a good replacement stove for our 10yr old one that just died and found this great deal. They delivered it by 11am the next day and even hauled away the old one. Couldn't be happier with Bill's Appliance and is why I've been using and recommending them for years!!!

My first time dealing with Bill's to have my sleeve A/C cleaned and serviced. Picked up one afternoon and returned the next morning before 11 a.m. The guys were polite, professional, friendly experienced, and helpful with advice. Thank you for great service. Will definitely be a return customer.

They came out, diagnosed the problem with my washer, fixed it, charged an acceptable fee. The 20 year old washer lasted another 5 years before it died for good.
I'm a very happy customer.

The representative they sent out was nice and knew who to check with when he didn’t know an answer. That’s 90% of what college tries to teach you anyway. He fixed our problem and pointed out how to keep it from happening in the future. Thanks BAR!