Appliance Repair reviews in Windsor, Ontario

I will never use his service again- fixed my washer - next day - did not work-advised him not to show up and if he was a gentleman he would return some of the monies I paid him- got no response

Customer service breakdown. I never want to call out a small business!!!! BUT This company never kept us apprised of our part. They expected us to call the maunfacturer to see what delay was because "they are too busy to call people all day and let them know what's going on"...we waited almost 4 wks with no return calls when we did call to see what was happening. The service guy"joe" (and owner)had no problem asking us to pay upfront for a portion of a part that he never got nor did he look into further or notify us of any issues.. No service..no part...but had no problem taking our money. This experience was the definition of what not to do for customer service. Shameful business and owner! SHAME! If I could give no stars I would...but then I cant leave a review!

Worst repair service ever. The repair person, Joe, who is also the owner, left the appliance broken after his warranty repair visit. He didn't return to finish the repair, although both me and the appliance company called them.
The guys who came after him and actually repaired it told me they found parts left loose and unconnected.
I heard Windsorappliance used to be OK but then they changed ownership a few years back. I would not call them again and the appliance company said they would use another company for warranty repairs.

Called and was put on hold 2 times before being able to state my problem. Felt like annoying that person. She finally found my info and gave me a price which included a first visit at $60 + tax, then an estimate of $ 300 + tax for the labor and another $ 350 + tax for the parts. In fact, I called someone else and it cost me $ 125 altogether and my appliance was repaired in no time.

This company was assigned by LG to repair our refrigerator as they do LG warranty work. They were booked a week ahead by LG who informed us of when the appointment would be. The morning of the appointment (which was scheduled for 4 p.m. on a Friday afternoon,) the service tech.called and told us they would not be coming because they were “to busy. This individual had an accent that was so strong my wife informed ,e that she could barely understand him and she was not able to figure out what he was saying until she heard the word refrigerator. My wife told them that rescheduling this call was unacceptable because our 1 1/2 year old LG refrigerator was not working at all. When she asked when it would be rescheduled she was told “next week”.She then asked to speak to this individuals boss so she could work this out. This individual said he was the boss and the owner of the company. My wife told him that since this appointment was made by LG themselves and he was representing LG, she would be speaking to them about rebooking this appointment. This guy then asked my wife “ You are complying to LG about me ?”,she replied yes she was and he said to her “Then I am not coming to your house ever. If people complain, I will never come” and he hung up. They never called back and they never did show up. This is ridiculous. So if you have an issue with them, you are not allowed to inform anyone about it. They made no effort to resolve this situation in any way. I guess you are only allowed to report good things about them to LG. My wife was not abusive in any way. She told me that this guy was the rudest individual she has ever dealt with in any business. If you are dealing with this company, good luck to you.

Had an issue with a front load washer from Costco. . Took over a month to have repairs completed. Service is slow very slow. when calling and talking to customer service rep was very rude and unknowable. Once repairs were complete the washer wasnt even hook back up see if it fully workes. called service rep that stated thats all we were paid for by Costco. dont know about you but in business i make sure my job is done completely and customer is happy.would not recommend to anyone. must cost a lot to hook hoses back up

Had looked on the net for a bushing (a small plastic part) needed in our dishwasher. Prices ranged at $55 and up in Canada; $5 - $20 in US but shipping was $20 and up. Went into Windsor Appliance and within 2 minutes they found the part in stock and with a selling price under $5. Amazing service combined with great value. What more could a customer want!!

Corresponding by phone with Deb is always a pleasure! Joe did an excellent job fixing our Electrolux fridge as well as our ice maker! They went above and beyond and got my fridge covered through my warranty at no charge to me! Other places tried to charge me and said it was not under warranty anymore! Joe fixed my fridge in my home while another company said they would have to take my fridge to their shop and did not have proper lift to do so, stay away from Bill's Appliances and call Windsor Appliance instead! They are an authorized Electrolux repair shop! I am so happy thanks again Windsor Appliance!

Joe was great. He was very knowledgeable and professional. Did a great job with our dishwasher. Would recommend his company.

This place is almost never open and doesn't return phone calls. I understand that many businesses have reduced their hours due to Covid-19, but only opening three hours a day, four days a week is a guaranteed way to put yourself out of business. My husband left e message a week ago regarding a part for our dishwasher and they have yet to return his call. If we had ordered the part online, we would have had it already. We aren't waiting any longer and have ordered it on Amazon.

Do not call these people for any repair, call them to repair a dishwasher, first time their technician came in, couldn't find the problem took a part out and said this is the problem and broke the part in half and charge me $250, the problem showed up again, right the next time we used the dishwasher! I called again; the receptionist told me that technician said to expect another call from us. He came in with parts in hand, change them and charged us another $138! We used the dishwasher 2 times when it showed another error, I called them back and asked for another technician, they said they only have one, the same one! I don't trust that guy with fixing a baby toy, forget about my dishwasher!

Our range hood suddenly stopped working. It was difficult to find a company that would work on it and make the 20 minute drive from Windsor to Essex to service our unit. Windsor Appliance did and I am very happy with their service.
On the initial visit to our house the tech methodically worked through one of a dozen possibilities for the problem with our range hood. Of course, the last one and most dreaded was the circuit board.
Supply issues with getting new circuit board led to a delay.
Our tech returned with our range hood, rebuilt and ready to install.
He did a great job.
Great to see someone with his skills and attention to detail.

Absolutely terrible to communicate with. They do not answer the phone under any circumstance. An email or txt and days before a response. A tech came to the house to assess our fridge under warranty. Our fridge worked fine just the water dispenser issue. He took apart of a few items and placed back. Our fridge no longer works. All the food is spoiled and you cannot get a hold of anyone. Extremely painful process specially when it’s under warranty and can’t get a hold of anyone. I will be filing a small claims for the damaged. Beware of letting your warranty send these guys. absolutely impossible to get a hold of. There phone number does not lead to anyone.

I found our repair process excellent. Matthew responds to all emails and phone calls in a timely manner. Providing real time updates so, that I was prepared for the window of time for our repair service.

In meeting the owner Joe, I found him to be highly intelligent.

I understand the intricacies of dealing with vendors and how not everything is within your control. Especially, come time for service. He explained everything in layman's terms and was detailed and thorough.

The timelines to receive the parts and come back to finish the job were exactly as he discussed and I was very appreciative.

He was very open and personable and I could tell he wanted me to feel good about understanding everything.

That is tremendous customer service.

It can't be overstated how the frontline customer service from Matthew went a long way. Communicating promptly and clearly about what to anticipate makes for a trustworthy experience.

All that you could want for a repair to take place - is exactly what we experienced.

Joe was knowledgeable about the cause of the problem and efficient in getting it fixed. It's the second time that he has come to make repairs (oven previously). The booking confirmations via email was also good for me and replies were quick. I would recommend Windsor Appliance for service/tech support and will be sure to call you again if needed!

Joe was knowledgeable and a friendly character! They came out and fixed my microwave/oven and sourced the Fuse locally saving me 150 bucks! The guys in the office were responsive and helped arrange the appointment. See you guys again!

Great service very knowledgeable. They are my to go to servicer! If you want your appliances to be repaired properly use Windsor Appliance and Refrigeration Service!

Joe Brant, the master technician was great and fixed our dishwasher drain issue in minutes. The unit was under warranty, but the problem was a blockage in the line. Joe found and fixed the issue instantly and advised the service call was no charge as it was a Customer Appliance instruction introduction. Can't ask for more than that.

Joe was great. Came by to the service fridge and it was fixed the same day. Will have them out again if some thing breaks down. Great service and easy to deal with.

Ocean appliances ( Imran )
Right from the time I called to inquire about my LG washer Imran was very knowledgeable, kind, understanding with all the questions I had for him.
I decided to go ahead with the repair.
Imran knew exactly what was wrong explain to me, gave me a quote
Imran called as soon as the part came in which was only a day and half.
Our hydro was out at that time do to the really bad wind storm.
I let him know as soon as the power came back on and he came in 15 minutes. He completed the job in about 15-20 minutes and the price was exactly what he quoted
I would definitely recommend Ocean appliances
Thank you, Imran

Good works and servicing for appliances thank you