HVAC reviews in Windsor, Ontario

We are very grateful to technician Derek who, when others failed, stepped in and replaced our water heater without delay. He was knowledgeable, friendly and had our services running again in no time. Thank you Derek for keeping us Reliance customers.

The service tech was great. He was on time, very friendly. He diagnosed the problem right away and fixed it promptly. We was quite concerned with protecting my bathroom from damage as he worked. Really really good

Toni K., the technician, came out when furnace not working in brutally cold weather. Diagnosed and fixed the issue in very short time. Went above and beyond in his service, professionalism and explanation of work. Excellent service by him.

Lovepreet was excellent in all respects! He was very respectful of my home and he patiently answered my questions. I was extremely satisfied with the job he did, with his efficiency and with the cleanup afterward! I would give him 10 stars!

Can't complain about reliance the i got home at midnight and the water heater completely busted. Called the 800 number in the middle of the night and had a technician out ASAP early in the morning. No muss no fuss.

The technician's customer satisfaction approach was highly appreciated. He had all the technical knowledge and expertise to handle the concerns. Completed the job within expected time and cleared the area neat and clean.
IMPRESSIVE......

I had several visits by Reliance last week. The first was with Hadir for regular maintenance of my furnace/AC. He was very good…. Courteous, punctual, did the job. At that time I agreed to have a humidifier installed. Josh Rice came and made the arrangements. Andre arrived Saturday morning as scheduled with a phone call 15 minutes prior. Installation seemed fine. Again, punctual, courteous, good explanation. Shortly after he left, I noticed that the furnace fan wasn’t on and the thermostat was out of whack. Josh replied promptly and had another technician sent out ( Sammy ). Sammy was very good; resolved the issue and was on his way. I’m not sure what the issue was… something with the wire set up.
Josh was very responsive and checked in to make sure that everything was to my satisfaction. So far…. yes. I’ll be anxious to see the difference the humidifier makes.

I had an excellent experience with Reliance! Two amazing gentlemen, Noor and Fadol, came to install my tankless water heater. They were incredibly professional, respectful of my home, and took the time to explain everything to me clearly. It’s rare to meet such kind, knowledgeable, and hardworking people. I truly appreciate their great work and attitude. Highly recommend!

Loving my new ‘Air-Conditioner’ & heat unit in my master bedroom on a separate unit with my own remote.. then the main house unit. Thanks Adelin and crew.🏆

Response for service on the coldest day in January was prompt and organized. All representatives were polite, friendly and knowledgeable of products and services. A new furnace was needed and it was installed quickly and works fantastic. Great people to work with!

My furnace went out . And reliance was on top of it. They went above and beyond. Tony was our worker today and he replaced a part i needed switched out, and even checked everything else too to make sure everything was in working order and talked / walked me thru the entire thing so i knew what was going on . My kids and I now have a warm house! Thank you !!! Also the wait for them to come out, was next day ( call went in late so had to come next day otherwise im convinced they would have been in same day !! )
First diagnosis ( to let us know we needed a new pressure switch ) was Mohammed and even tho hes newer, he was top notch and diagnosed it properly!! Part came in next day and changed out right away !!

Plumber was able to come the same day I called. Lucas was polite, professional, friendly, knowledgeable and did great work. He was a pleasure to deal with.

The representative that came out was knowledgeable, professional and you can tell he loves what he does.
First time in over 12 years ever having to call for any maintenance needs and it was handled fast and professionally.
100% recommend RELIANCE!

I would give 0 stars if I could.
I Called Reliance due to our hot water tank leaking…zero hot water.
We were told we had to wait 2 days to have it evaluated.
I said no…escalate this issue.
Issue was escalated and maintenance staff came He was initially telling me we had to replace piping for a charge until I had him talk to my husband.
Both decided a tankless system would work and maintenance would return today with the system and all would be fixed today.
I called 3 times today and was assured our system would be installed today before 6 pm because maintenance staff stops work at 6..but if needed they would work overtime.
At 530 pm we received a call that they did not have the parts to install today so they would come Tuesday…which would be 5 days without hot water.
I have now spoken to at least 6 different staff members on the phone today…with zero resolution.
I was told each time a manager would call within 20 minutes….no calls as of yet.
Very unprofessional business.
I would not suggest that anyone deal with Reliance.

Rhonda Faraci

My hot water heater went out. Gave them a call and they had a tech out the next morning to repair. And once the tech diagnosed that the repair wasn’t going to work, they swapped the tank for a new one all in the same appointment. Didn’t have to wait any extra time for the replacement. Job well done.

They get the job done quick Friendly tech knowledgable and got right to the job. On time appointment. Have no idea why they even quote a service call price of $99 because trust me the bill will be nothing close to that. Multiply it by five or 10 that’s the only ridiculous part.

If I could give 0 stars I would, but that's not an option. I have a house in Windsor. Furnace stopped working overnight on Saturday. A technician made it out on Sunday. Great I thought. He couldn't fix it, didn't have the part. Reliance ordered it on Monday. Heard nothing from them Monday ot Tuesday until we called. Reliance couldn't even find details of our service call. Part arrived today, Wednesday. It's the wrong part. Back to square 1. Thanks for nothing. Oh, and by the way, we have a service contract with them. And they keep trying to upsetll us more service contracts every time we have spoken to them this week.

Tony (our Technician) was outstanding. He recommended we not repair the furnace due to a cracked heat exchanger and the fact that it was 25 years old.
Tony fully explained the issue and showed me the damaged heat exchanger issue with a video probe.
He then made arrangements for Alix to come and review some replacement options and she was outstanding as well.

A great Technician and a great Home Comfort Advisor provided us with superior service.

Firas was excellent from start to finish. What I expected to be a simple repair turned into a full unit replacement, and he handled it quickly and efficiently. He was professional, knowledgeable, and took the time to explain everything clearly. He was honest about what was actually needed, didn’t upsell unnecessary work, and made the whole process smooth and stress-free. Very polite, respectful of my home, and a pleasure to deal with. Highly recommend.

My new furnace installation was handled in a really professional manner. The team worked efficiently, the quality of the installation was excellent, and the communication was great from start to finish. I felt informed and supported throughout the entire process. Overall, it was a smooth, well‑managed experience.

It took some serious effort to get a technician out same day. The call in service was not in my home province by the sounds of things and the first person I had to speak to hung up on me when I asked to speak with a supervisor in order to get same day service. The first call in person was resolute to make me wait 3 days. The second person I spoke with was able to get me same day service.

The service tech was okay but fairly uninterested in doing an in depth fix. I did have hot water again for a few hours and then it quit again. I now need to make a.second service call in order to get any value out of the money I have put into it. I will say the service tech was polite and not too pushy so he earned the 2nd star as did the 2nds call in person.

Overall I am going to push them to remove their crappy heater from my house and I am going to Install on myself. Worth mentioning this unit came with the house and I was forced into the contract because I am a technician myself. And none of this would have flown with the company I work for. So many better options as far as the organization is concerned in the area. To make their future diagnosis of the check valve being crap I cut in some copper unions to make it easier for them to tell what's actually wrong.