HVAC reviews in Windsor, Ontario

Never have I ever experienced such professionalism. From start to finish everyone was great! They came in, did their job quickly and quietly. Last year our furnace completely died, of course on the coldest weekend of the year and ended up with another company, rhymes with schmeliance, and it was an absolute nightmare! After 3 visits and a still dead furnace, we gave up. I wish I had called Handy Bros!! They came in and put a new thermostat and fixed the mess the other company left all in about an hour. Super nice, knowledgeable and efficient! Handy bros is doing it right! Their customer service is a 10 our of 10 right across the board!! I 1000% would recommend them!!

Jaden was very responsive, and knowledgeable. Showed up quick on a long weekend. Had a pleasant experience with Jaden diagnosing my 14 year old boiler errors, to calling and getting appointments set up a possible replacement for my hot water tank. And recommendations to replacing both.

On January 26, extremely cold day we had one of their Technicians come and service our furnace which had stopped working the night before. It wouldn't ignite. They gave us a wrong diagnosis and condemned our 17 year old furnace plus made a report to Enbridge. Was informed that the heat exchanger was clogged and would cost $5,200 to replace about the same price as a new furnace. Wasn't advised they had shut off the gas and made that report with the first call. Later in the day they called to see what we would do about the furnace. I advised them that we would get a second opinion. Next day a qualified Tech came, turned the gas back on and the furnace ignited! So much for a condemned furnace. It needed a minor part to fix the issue. Enbridge notified of the wrong diagnosis. After I contacted the company by email with my assessment of the work and stated not satisfied with their diagnosis a woman called to express how sorry they weren't able to complete the work and do the repair. Three times she asked what part they replaced, well I did not divulge that as I stated that their Tech should have been able to figure that out. They wanted to sell us a new furnace, that's their game as it's the dead of winter and we were in a desperate situation. Happy we got a second opinon and our repair costs were minimal! They stated they would reimburse the service call fee. Beware of this company as it seems to be their game, offer new instead of repair.

Response from the owner a day ago
Hi Juliette,

We are sorry for the disruption this situation caused and want to clarify that our actions were taken solely to protect occupant safety and meet regulatory obligations.

During our January visit, our technician documented combustion carbon monoxide readings exceeding 800 ppm, which is a serious safety concern. In such cases, we are legally required to shut down the appliance and notify the gas utility provider until the equipment is verified safe to operate.

After your email, our office attempted several times to contact you to understand what repairs had been completed. This was not to challenge your decision to seek another contractor, but to determine whether the hazardous condition identified had been properly resolved. We specifically asked which part was replaced because some components can allow a furnace to restart without correcting the underlying combustion issue. This is a serious safety concern.

Our actions were based on safety of the tenant and not sales. We would love to work with you and continue to be your contractor, however we are not able to bypass safeties or leave hazards.

Sincerely,
Handy Bros Home Comfort.

Feb, 3/26
We received one call from the Tech when he was done before noon that day of his findings to advise us of the not so good news the day he did the actual assessment, Jan 25th. He never mentioned anything about CO2 levels being high, nor any recordings on his paper report, nor did he ask if there was a CO2 unit in the basement. The Office called in the afternoon to see what we were going to do about the situation. Also, at no time did the Technician mention the furnace was condemned and the gas turned off nor was it written on the report if the situation has that dire. If you were concerned about the safety of the tenant he should have advised them of the CO2 concern, which was not nor written on the report. I still stand by our decision and our review given. Juliette St Pierre

Jamie Hines was very polite and wasted no time. Explained all service that was being done and even had a free filter for me. He left leaving things cleaner than when he arrived. Even took the time to shine my furnance. I have been with them for over five years now and I can't express how great they really are.

Very happy with the install of our new tankless water heater. Install was quick and the team was efficient and left no mess. They took the time to explain everything and were awesome to deal with.

Dennis was an exceptional technician. He was very knowledgeable, professional and carried a very down to earth personality. He discussed previous history and answered any questions we had. He investigated thoroughly and offered a detailed analysis of our situation. He provided an honest and genuine recommendation, with a personal touch and exceeded our expectations for a good guest experience. Thank you Dennis!

We were so extremely impressed with the customer service! From our technician Mike, Kyle (sales) and the 2 gentlemen that came to install, everyone was friendly and efficient and HONEST!! Something we truly appreciate and value! Highly Recommend Handy Bros!

Jenn B. Was very thorough and did an excellent job with the inspection of our home furnace. In comparison to last year’s inspection with a competitor, she provided us with so much information regarding the efficiency of our furnace. Thankfully, We needed a very small repair done, which was completed at the same time.
I would highly recommend using Handy Bros home comfort For any of your furnace needs!

Just had my Heat Pumps installed by Brett, Jakota and Donavin. They were prompt and showed up on time, they worked really hard and got it all installed. They took their time to walk me through the system and cleaned up any mess they made. Highly recommend these guys!

Everyone at Handy Bros was fantastic. From the original technician that came out as soon as we called to look at our furnace, to the salesman and then the technicians that installed our new furnace, water heater and air conditioner. Everyone was very knowledgeable, friendly, and thorough and went above and beyond. We are incredibly grateful.

Handy Bros installed a new furnace for me today. They did a fantastic job. The two technicians were knowledgeable about their product, were very clean, walked me through the completed job and they cleaned up after they finished…did a great job.

James Hime is customer service 100% plus knowledgeable 100%. We were very happy and satisfied with our visit today. Reviewed everything with us and answered all our questions. Handy Bros. maintenance program continues to offer exceptional services to its customers.

Handy bros was able to send a technician out on the same day we called about our furnace. Matt was great. He diligently worked though all the possibilities of what was wrong. He explained everything in a manner that was easy for me to understand and ordered the part we needed before he left. He reassured me that, once the part came in the repair would only take a short amount of time and that I wouldn’t be charged for a second service call. Great job Handy Bros.

5 star experience across the board. We first met with Anthony for an in-home consult which was highly informative. There was no pressure and he laid out all of our options for swapping out for a new furnace, A/C, and water heater.

On install day we were greeted by Spencer, Bryce, and Ernesto. These guys were highly professional, friendly, and very caring for their surroundings. Our furnace room was left cleaner than when they arrived. The work is high quality and Spencer took the time to explain everything in detail once it was complete. Thanks guys!!

We’re extremely happy with the service from Handy Bros. and wouldn’t hesitate to recommend them to anyone.

Last minute emergency install right before Christmas. Sales guy was there within half an hour of calling (on a Saturday night). Went through all of my options thoroughly and had a crew set to come right away. The day of service was seamless and the guys were great. New furnace and air-conditioning within a day or two. Incredible service and would recommend to anyone.

I had Jaden here today to do maintenance on my furnace and split air conditioner. He did a fantastic job, very thorough and knowledged. I will have Handy Brothers continue to do my maintenance and repair work and highly recommend them!!

Thank You. Jaden 👍👍

Ryan from Handy Bros was at my house for Air Duct Cleaning early this morning. He was extremely polite and professional, he took before and after pictures of the excellent work he did to show you the difference and the wonderful job he does. The air duct cleaning went fantastic and Ryan left the air ducts spotless. I was very impressed with how polite and hard working this young man is and will be referring his name as well as Handy Bros Home Comfort to anyone who may need a new furnace or Air Duct Cleaning.

Thank you again Ryan!

Kumail Alkhuz was very thorough with the maintenance check of furnace. Explained every tool he was using and what it was checking for.
Was very personable and friendly. Call to let us know when he wold be arriving even offer to pick up a complimentary coffee on the way.
Hope to see him on future maintenance checks.
Highly recommend employee. Well done Handy Bros.

The experience from start to finish was great. My furnace was completely out of commission so I contacted a few companies to see what could be done. Kyle came by and spend quite a while checking everything over to ensure nothing was missed. He was also available at any time to answer questions or help with the process. On installation day the team arrived right at 7 (I was told 7-8, so very on time!) and completed the job quicker than expected. Fantastic service throughout!

We had a hot water on demand system installed. Adam and his partner Ernesto were the epitome of professionalism. I would highly recommend Handy Bros any time.
We are Extremely happy with the level of trades integrity these two gentlemen displayed. Thank you!!!

From all the visits I’ve experienced with my furnace dying through to the install of my new units I would wholeheartedly recommend HandyBros to anyone! They give their utmost respect while being in your home. I found they educated me without feeling belittled or dumb, I felt comfortable asking silly questions, and I found at the end of the day they genuinely helped to ensure I was getting the best product and service. They made everything personable and I never felt insecure or rushed to make any decisions.

I appreciated that after every visit I had someone from the team reached out and ask how I was doing and how the service was. I especially liked that I felt I could be fully transparent with my experience and was heard fully and not just checked in on to check off their due diligence checklist box.

Very happy with choosing HandyBros to help me through all this!