HVAC reviews in Clackamas, Oregon

Robbins and Sons has always taken great care of our needs. They are efficient, knowledgeable, fair, and nice to work with. Josh has been awesome every time he has come to our house. He is a good problem solver!!!!!!

The service technician, Frank, arrived in a timely manner, was quite amiable & was very professional in assessing the issue. Strongly recommend.

I chose Robben & Sons to install a heat pump in existing duct work, and was impressed with the service. From Sales, to Install, to followup, everyone was friendly and professional.

There was a big issue with the install though, the unit was not cooling the house. The adapter from my duct work was poorly integrated into what they installed, with lots of gaps and bit of a messy install. However, I called and expressed the unit wasn't cooling and they were very prompt to re-visit (next day) and try to address it. They replaced parts of the existing distributor duct so it better fit the condenser unit. In the end, it looks much better but they were still unable to fix the issue and the unit was still struggling to cool the home. Once the work was complete I was quickly called to finalize the bill (within 15 minutes after the tech left) giving me little time to evaluate how things were working.

The contract clearly stated they can't account for existing duct work. I'm a bit conflicted on how I should feel about the install. I was impressed with their prompt support, but felt they wanted to quickly bill and finalize the sale after attempting to address the problem. I'm also surprised out of the 4 techs that had been in my home, none noticed the issue. (large amount of air being sucked into the wall, and then up into my return duct 1 foot behind the unit where they were working and troubleshooting.)

Once I realized they weren't going to address it, I figured out the issue quickly. I found the gap in the misconfigured (pre-existing) plenum area that was creating a loop from my return air duct, back to my furnace room. I fixed it within 15 minutes by installing a piece of plywood to close a gap (picture included). Now my return airflow is pulling much stronger from upstairs, and their install is working amazingly. I say all this because I could have seen this going a different direction if the customer was someone without troubleshooting/critical thinking mindset, and would have resulted in multiple repeat visits for the same issue, or potentially having another company come out to check it.

In summary, they feel like a great company with great people. But there was a technical miss on the install that was an easy fix and I'm not certain how much support I would have gotten if I had needed it.

Scott M is a great technician. I have had Robbens & Sons service my gas furnace and water heater for several years now, and am quite satisfied with my regular maintenance service.

The service technician that came to my house was pleasant and very helpful checking my air condionter and furnace. My furnace is in the basement and not easy to get to. He made no complaint and finished the job with a smile.

Scott came to our house for the yearly check-up within the window provided, cleaned the outside condenser unit, checked the operation of our heat pump, and replaced the furnace filter. He was courteous and congenial, gave clear explanations of what he was doing, and gave tips on how to maintain efficient and reliable operation. We are well-pleased with the service we have received from Robben & Sons.

Just got my annual furnace & heat pump inspection. Tech was friendly, knowledgeable, and efficient. He answered my questions with ease and did everything on my contract. Robben & Sons makes my system easy to take care of.

Clarence arrived earlier than scheduled and performed a thorough check of the furnace. I am very pleased with the services provided. I will be getting a new furnace!!!!

Robben & Sons Heating has amazing customer service and does great work! They came by right away and fixed my heat pump which had a couple of fuses blown. Called in the morning and they were there in a few hours!

Good folks who do thorough, solid work. Very knowledgable about heating and a/c products as well. Paying for maintenance can add years to your most valuable home appliances.

the technician (Sam?) was very efficient and friendly and did a wonderful job on the maintenance for our tankless water heater .. it was also quite affordable and I will continue to use their services for all things plumbing !

We needed a repair after noting some leaking from our gas tankless water heater. A wonderful repair person was sent in less than 24 hours and was able to fix the problem right away.

We chose Robbens & Sons Heating for our furnace servicing. They been in business since the 1930s. Scott arrived on time, explained what he was doing and gave good direction regarding regular maintenance--filters and so on. He answered questions and was in and out in a reasonable time. Recommended.

Great service and they were patient with my ongoing requests as well as timely with the repair I needed on a residential boiler system. Josh was also thoughtful and considered possible challenges to the repair to ensure we would have a good result in the end. Professional, skilled, and efficient!

We’ve been enjoying the performance and dependability of our new furnace. For our complimentary first inspection, your technician, Frank S, was prompt, professional, and provided us a positive customer experience.

Service rep was very knowledgeable & thorough. He explained the process of our maintenance check well. He cleaned our heat pump so good, it looks brand new!

We just had our annual maintenance inspection. Josh was very informative and efficient. Thank you Josh and Robben & Sons Heating for keeping our boiler working to keep us warm all winter.

I was lucky enough to get referred to Robben & Sons Heating through the Oregon Heat Pump Incentive program. After filling out the form online I was contacted the next day to ask about my needs for Heating and Cooling and was able to schedule an appointment for an estimate that week. If you are familiar with contractors this is very rare and a reflection of the service that Robben & Sons delivers. The estimator/consultant Colin was super professional, showed up on time and answered all my questions. After our visit he promptly sent over competitive bids varying in equipment and needs, the best part the estimate came with model numbers and images so you knew what the general size of the units were. We went back on forth on the best options, what my needs were and prices that worked for me. The scheduling was super easy as well and I was slotted in the following week. The installers came the following week and were fantastic. A team of three that grew to a team a five to make sure the job got done right. The worked with me to minimize the height and placement of the heat pump, carried the unit over the hedge so it would not damage the landscaping and did everything possible to make sure the unit was placed between the windows and out of the line of sight. While one team worked on the Heat Pump the other team was downstairs installing the furnace and did a superb job. There was a follow up the day after to make sure all the equipment was operating properly and that I knew how the system worked. I tell you this Bryant setup is quiet, cools the house super quick, and is very efficient. I live in a 100 year old plus house and the venting is tough upstairs with the old AC unit I had prior, this new system is a game changer. Not to mention Colin and team matched the price of another installer that I had reached out to beforehand and did a brilliant job and setting it up. They even sent me a thank you note and gift basket. If there is ever a question of who to call for your Heating and Cooling needs this professional, courteous, and friendly team of a family owned business Robben & Sons is it!

It has been difficult to find a company that services Natural Gas boiler furnaces. I was so grateful that Robben and Sons still services them. I got an appointment in a timely manner, and it is now serviced and ready for another couple of years.

Our boiler circulator stopped working and your company sent out, without delay, a technician to diagnosis the problem.
He very efficiently recommended the solution to our problem!
Shortly thereafter two workmen were sent to our house to do the necessary work to fix our furnace circulator.
Their work was accomplished very capably and effectively!
We were truly pleased with their efficiency!
Our boiler is working great and we are grateful for the quality of service that we received and the prompt maner in which your company resolved our furnace problem.
Both my wife and I Thank You for your service!

Robben and Sons Heating is the absolute best of all heating-cooling companies. They have kept our home comfortable since 2002. We would not do business with anyone else. They are fair and honest, putting their customers first in every case.
They give us same-day service when we have an equipment issue. They even came to replace our T-stat on Christmas Eve. Robben technicians are experienced and very efficient in sorting-out any problems with equipment they install and service.