Reviews of local pros in Gladstone, Oregon

So glad we called Fire Industry Restoration Experts when our dishwasher leaked. There was more damage then we realized. Clark was quick to respond and act to minimize damage. Joel was our project manager. He is very down to earth and did all he could to make sure we were taken care of and got the most from our budget. He listened and was flexible when I had imput or ideas. When issues popped up he was quick to resolve them. Every employee sent to my home was kind , professional, and trustworthy. Dustin, Will, Garrett, and Colin as well as the roofer Chuey and plumber Josiah. I would reccomend and hire every one of them again. It's so nice to work with individuals who have integrity and treat you like a person not a job.

It’s always stressful when something major happens to your home. But, after making a call to Fire Restoration, the stress and panic quickly faded. What great people! They handled everything with great care and thoroughness. We felt so cared for, as they took over restoring every detail. So thankful to the team and especially Aaron for making our home beautiful!!!

I’d give Fire Restoration more than 5 stars if I could! Clark inspected water damage at my house within half an hour after I called him about flooding in my laundry room. Then he began mitigation soon after, working quickly to remove damaged flooring and drywall and set up fans, which resulted in complete prevention of mold issues. At every step, he was efficient and thorough, always keeping me informed about the process.
Then he worked with the rebuild contractor to facilitate a smooth transition, and he communicated effectively with the insurance adjuster, so I received the claim payment a day after the claim was submitted!

I experienced a house fire December of 2024. Fire Industry was the company that boared up my windows the night of the fire. The next day one of their consultants took my wife and I out to lunch and went through our policy with us and gave me a direction on how to navigate this difficult time. The company has amazing people that work for them. From project managers to finish carpenters plus Teresa that deals with all the paperwork and finances. It took the company just a little over a year from start to finish of the restoration for my family to be able to move back into our home

Fire Restoration was wonderful to work with. I experienced a garage fire and I am so glad someone recommended them to me. They were timely in responses and even helped coordinate with my insurance company. Joel did an excellent job of managing the project and communicating with me about the progress, I would have been lost without his guidance. I highly recommend them to anyone going through something similar.

You should definitely hire this great team! We have worked with many contractors in the past and have never had an experience this good.

We had a fire with smoke damage that destroyed the entire inside of our house, requiring a complete gut and remodel. We also had some complex insurance issues to deal with. The team (Greg, Scott, Troy, and Theresa) took care of everything. Their subcontractors did an amazing job of restoring craftsman arches, built ins and custom cabinets to bring the house back better than before. Not only did they do a fantastic job with the demo and remodel, but they stayed within coverage limits and handled the details with our mortgage and insurance companies every step of the way.

You will really be happy you picked the Fire team.

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Five Stars — Truly Exceptional

Fire Industry Restoration Experts were there for our family during the hardest and most traumatic time we have ever experienced. From the very beginning, they made an incredibly overwhelming situation feel manageable. Their compassion, professionalism, and genuine care meant everything to us.

Our project manager, Scott, was absolutely amazing. He was always on top of everything and communicated with us every step of the way. I received weekly email updates, so I never once had to wonder what was happening or where we were in the process. That level of communication brought so much peace of mind during such a stressful time.

They handled the insurance process seamlessly and took care of everything, which lifted a huge weight off our shoulders. They walked us through each step, explained what to expect, and truly made us feel supported from start to finish.

Today was our final walk-through of our home, and I truly couldn’t be happier. Seeing everything completed and knowing how supported we were throughout this journey means more than words can express.

This is hands down the best customer service we have ever experienced. They truly care about their clients and their work shows it. I cannot recommend Fire Industry Restoration Experts enough — 10 out of 10, without hesitation

“From the very first moment of the fire, Fire Experts Restoration and Scott Wright took exceptional care of me—guiding me with compassion and expertise from start to finish. Their work was truly exceptional, and the entire team did an outstanding job. I couldn’t be more grateful.” Thanks again Team.

Our water service line had a big leak in it and NWC Plumbing had it repaired fast! They were great to work with and they were very professional, knowledgeable, and helpful! They whole process was easy and stress free. Would definitely use them again for future plumbing needs.

Wow … bad water heater one day, newly installed water heater virtually the next! The company responded quickly to my issues, sending Jake ASAP. He was so pleasant to work with - kept me informed, switched out the tank, installed the new booster tank correctly(!), and I was up and running in no time. THANK YOU —- NEW WEST CONTRACTORS PLUMBING DIVISION!!!

We had a great experience with NWC! Made our water heater replacement easy. Jake was knowledgeable and helpful. Jen in the office was wonderful to work with too. And they were willing to work with our home warranty company. Thanks for the great work. We’ll be repeat customers!

Excellent service! Quick to respond, great communication, and efficient operations. Job was done so timely, all utilities involved were contacted and when they weren't responding, follow up was taken care of by New West. Several options were given to remedy our problem, and we worked out the best and most cost-efficient long-term solution. Jen and Jake were very personable, pleasant and easy to work with! Would HIGHLY recommend New West for your plumbing needs.

Over priced but did the job

After our twenty-year old warrior of a water heater gave out, Nicholas and Jason showed up mid-day to troubleshoot the situation, clearly explained our options (complete with answers to a small flurry of questions) and then completed a replacement/upgrade in the same day.

Entire process was painless and explained/updated along the way. - a great experience overall. Thanks for the exemplary service guys!

Overnight we had a bad rain storm and found out our downspout drain lines were clogged around the house, with one overflowing into our crawlspace. Next morning called Mr. Rooter Plumbing and they were able to send out Chris C. within the hour. Overall, Chris was fantastic. He gave us a reasonable price, was thorough, and was very nice.

I was very appreciative that I was able to get service on a Sunday. Gianni Olivo did a great job. He also did a great job of selling your services and selling himself as well. I would not hesitate to use Mr. Rooter Plumbing again.
Thank you for being available! Thank you Gianni!

We called Mr. Rooter a few weeks back and technician Terry came out. We had a back up and decided to attempt to clean out our manline ourselves and Terry offered great advice and support. When we were unsuccessful, we called Terry back and he came out and jetted our line. Throughout the whole process Terry was extremely helpful, knowledgeable, and never pressured us with our initial call out. It was refreshing to deal with a technician who genuinely felt like they were here to help us. We highly recommend this company and specifically Terry as the technician to help in any situation.

My hot water heater went out when I called Mr. Rooter. They scheduled an appointment for that afternoon. I was so grateful when Blair Leonard showed up. I am not in the best financial situation so I was very grateful that he was able to repair the water heater without any additional charge Than the hundred dollars that was originally quoted to me. He was very knowledgeable and I appreciate his expertise.

Mr Rooter always comes through when I have plumbing issues. Today’s tech was Chris Moore and he was extremely helpful and professional. Chris went the extra mile to make sure I had one less thing to stress about. Thank you kindly Chris and team!

When my hot water heater died and I called Mr Rooter, Chris arrived within an hour. He quickly diagnosed the problem, gave me 2 solutions to resolve and then quickly and professionally performed the replacement. All up, Chris was there less than 3 hours and I have hot water again.
Was very impressed by the responsiveness, friendliness, professionalism and the work performed.

Parker arrived right on time. He asked me questions first and then was very clear with his explanation of how and what he would be doing. Mr. Rooter had been to my house last year for the same problem. It was clear that Parker had reviewed the prior call notes and discussed the best way to resolve it. After he had the blockage cleared he gave me suggestions about a potential fix as well as measures we could do to keep the clog from recurring.
Great job for a not so fun problem. Parker is a great representative for Mr. Rooter!!!!