HVAC reviews in Oregon City, Oregon

Jeff is a really nice person and was great to work with. I appreciated being able to book on a holiday (President's Day).

Very great experience replacing furnace and installing new AC with First Call. Was able to schedule an estimate on the same day I called, and Jason walked me through everything. The team came a few days later for the installation (Aaron, Jose, Brian), and we're so helpful and went above and beyond in my 75-year-old house to make sure everything was perfect.
10/10 experience.

We've been customers for years so it made sense to use First Call for our new furnace. Juan and Brian did a fine install. They were polite, professional, and on time. The service guy who previously detected the crack in the heat exchanger was also great. Our saleperson Steven also handled things well for us. The estimate was clear and the final amount was exactly as discussed.

We had a fantastic experience with First Call Heating and Cooling! Our technician, Brian, was absolutely wonderful—friendly, knowledgeable, and incredibly efficient. He worked quickly yet still took extra care to explain things clearly, which meant so much to me as someone who is hard of hearing. It can be tough to communicate sometimes, but Brian was so kind and accommodating throughout the whole process. It’s rare to find someone so skilled and so genuinely thoughtful. Highly recommend! 10/10 will recommend

Adam Herd, thank you for conducting the process of elimination to find the root cause of my issues with the heating system - safety switch. This company conducts business with integrity, and I was able to witness it personally during my service at home.

We had a great experience with First Call Heating and Cooling—Frank was our technician and he did an excellent job. He arrived right on time, was friendly, efficient, and took the time to clearly explain everything. He walked us through our current system and gave helpful insights on future upgrades, including air purification options and when to consider replacing our very old AC. We really appreciated how thorough he was and the resources he shared to help us plan ahead

The technician that did my heater maintenance, Robert Villanueva, was professional and very patient with my questions. I also had a surge protector installed to protect my system. I highly recommend this company. They’re top notch!!

My technician was Jefrey. He was knowledgeable, friendly and answered all my questions and concerns. Because of my experience with Jefrey , I will continue to use First Call to service my HVAC system.

Called for an emergency diagnosis because my furnace turned off. They performed a thorough diagnosis and general inspection on my 15 year old furnace. Issue was diagnosed as a malfunctioning condensate drain pump that tripped the furnace. They also identified a potential crack in my heat exchanger.

I requested to proceed with the condensate drain pump replacement as a temporary measure while I wait to decide on replacing the heat exchanger or replacing my entire furnace. Service team mentioned they will reach back out to me once their team procures a condensate pump.

One week passed without any callback so I reached back out to the service team. They were going to check with their parts team on status of the condensate pump. Next day they called back and said they refused to replace my condensate pump unless I agree to replace the heat exchanger.

I was left without my furnace for more than a week in the cold only to be told that they are unwilling to service my immediate issue.

Very disappointed with the way the team handled the lack of communication and left me and my family more than one week without my furnace in the middle of winter.

We called First Call Heating & Cooling to check why our furnace was not coming on. The technician quickly determined it was a $1 blown out fuse. He replaced it and the furnace is back in business.

The technical was friendly and did a great job but to be charged $38 for a $1 fuse after already paying $169 for the service fee was outrageous.

We called another company a few years earlier, Morrison Heating & Cooling, at another house we lived in that had an issue. That also turned out to be a blown fuse. They did not charge for the fuse and in addition since they had quickly solved the problem cleaned the furnace for no charge.

We will not be using First Call Heating & Cooling again.

Excellent maintenance service on my mini split the technician Chris is very informative and provided such great service even cleaned off the spider webs and he opened my pickle jar for me before he left, he is so strong and nice. Thank you for keeping us warm and comfortable.

Robert was timely and professional. He explained what he needed to do plus helped improve my furnaces efficiency. He was thorough and pleasant to deal with. .

I cannot tell you how incredible it was working with this team, Steve, Jose, Brian, and John. I converted from oil to gas so it was not a small undertaking and they 100% cleaned everything up, leaving the areas better than before. Two days work and they made it so wonderfully painless and treated me like a family member. I’m a senior female and projects like this can be daunting. Yet, each and every one of them was gracious, kind, respectful and caring, explaining each step along the way so as not to overwhelm me. I recommend this company 1000%. They’re gold.

Brian was extremely knowledgeable service technician and treats his customers with care. We cant recommend Brian and the First Call Heating and Cooling team for your HVAC service needs!

Owned by a very large corporation as of 2022. Take you business to a company who has some accountability to deliver to its community. I simply can’t express how much distress they cause our family. They are in it for the bottom line and everyone suffers including all the staff I’d imagine. 9 service calls after a brand new $10,000 dollar ac unit was installed and nothing but thinly veiled distain and once you start to wonder why they keep sending inefficient tech support then you’ll hear an inevitable an upsell for a $10,000 plus new ducting.

Update: they responded with the same type of thing they have been saying for all 9 visits. They came back to fix the damage they created and signed my dad up for a monthly service I’m sure that is not free. Don’t buy their wholesome act

Had an issue with the oil furnace and requested an annual maintenance. Brian was prompt and arrived within the scheduled window. He asked some questions, got right to work, and documented his work and the system with measurements, photos and notes. When done, explained everything he had done/found and answered my questions.

Came out quickly to repair an issue a different company did wrong. Found other issues and provide fast courteous and efficient service. Their service call fee was slightly higher than other but it was a weekend and IT WAS WORTH it. I should have called these guys first. The total price for the repair with the higher service fee was still super reasonable and they spent the extra time to ensure it was done correctly and that all of the issues were addressed. Robert was very patient and knowledgeable and explained what was wrong and what was needed to fix the issues.

Brian was very polite and friendly, and did a great job not only servicing my HVAC, but explaining to me what he was doing and giving me tips how to keep it in good shape. Plus, the dog loved him which is always a good sign! First Call has been my go-to furnace company for 28 years and they always do exemplary work and are professional and friendly. Always my First and Only call.

Service scheduling was very easy, and availability was next day. Adam Herd service tech kept me informed of his arrival time and was right on schedule. He did a short diagnosis on the A/C system, promptly discovered problem, offered several options to replacing the failed component, based on cost and associated warranties. Chose the higher end component based on the warranty, and life expectancy. Install was fast, Adam spent some time with me going over the features of the thermostat and their functions, was very helpful and professional. Great job in general

We are extremely happy that we chose First Call to replace our ancient, dying oil furnace with a new Carrier natural gas furnace and air conditioning system. Their quoted prices were competitive with other local HVAC contractors, and they kept to their initial schedule throughout the process. Our home did not have natural gas, so First Call handled all coordination with the gas company and city inspectors to get us a new line run from the gas main across the street. They dismantled and carted off the old oil furnace, recovered and paid us for the remaining oil in our 500-gallon oil tank, and carted off the empty tank. A big THANK YOU goes to the First Call install team, Dustin G. and Jason S., for their timeliness, courtesy, and professionalism. We highly recommend this company for HVAC work.

Brian was on time, respectful of me and my house, thoroughly explained the process and gave me advice on other things regarding my furnace and thermostat. All in all a very pleasant experience and I would definitely recommend Brian as your service technician for an oil furnace.