Appliance Repair reviews in Portland, Oregon

I arranged for washer repair. I took day off work. The company called at the time they were suppose to be arriving to say they could not make it. They would need to reschedule for the next day. Complete customer service fail. It will now take another 2 days before I can get a company to repair washer and another 1/2 day off. RIDICULOUS!!!

Thanks a lot to these great professional people! My Frigidaire freezer is now working perfectly! Steve is my hero now! Highly recommended to all!

Max repaired my refrigerator so I wouldn't have to buy a new one. He was professional, courteous, and on-time. If I have appliance issues in the future, he'll be the first person I'll contact.

This business is really named appropriately, based on the way they do business. The tech arrived on time, was pleasant, professional, and highly competent. He even gave me some really good advice on appliance maintenance. I won’t call anyone else.

Don’t waste your time! Not smooth at all 🙃
We scheduled an appointment online yesterday for today at 1pm. We didn’t get a confirmation call, but since we got an email we assumed they’d get here as scheduled.
10min before our appt the person calls us to ask if there is parking, we confirm there is street parking out front. My partner went outside to meet him to ensure there was parking. He didn’t want to park right in front of the house and didn’t want to park 3 houses down because “his bag was too heavy” ?!?!
He tried parallel parking and then decided he just couldn’t find parking and left.
I called to ask why that happened and to see if we can get someone else today. The person on the phone said that the technician said there was no parking. I explained there is parking and that we even went outside to make sure. then he asked if I was accusing his guy of lying. Well, if he said there wasn’t parking then yes, he was lying, because there was plenty of parking. I ended up hanging up cause there was clearly not going to be any apology or resolution to make our experience better.

These guys quickly and inexpensively fixed my three-year-old LG oven when it started displaying temperature swings just two weeks before Christmas. They not only ordered the correct replacement part, but installed it within 24 hours of its arrival at a very competitive price. I'll go back to them the next time an appliance needs service.

Our 2 year old Whirlpool fridge & freezer stopped cooling and Smooth Appliances was able to come out that same day and replace the junk compressor for less than 300. Gentleman says it now should work for years to come. Thank you! Grateful we called you!

Max was recommended to me by my good friends. I called and was able to book appointment for next day. He texted me 30 min before his arrival to let me know he is coming. When he arrived with in 10 min he identified problem with my washer and he was able to fix it for a very reasonable price. He cleaned after himself. He also called next day asking if everything was working. This is what I call exceptional service. Thank you Max !

Do not use this company! They don’t know what they are doing, and are just guessing what the issues are. Over $2000 spent on my fridge repair with no lasting results. Technician came out many times throughout the span of about 2 months. Our fridge would completely stop cooling - we would be forced to toss all our food, technician would come out, diagnose, propose a new part replacement/procedure which would either not work or the problem would come back within a week. This happened over and over again, until the technician just up and left during his last visit - right after I questioned him regarding the repairs not being successful. I ended up hiring a different company, who came by with sophisticated equipment and within a few minutes knew exactly what the issue was. Did a temporary fix, ordered parts, and came by a few days later to permanently resolve the problem.

We’re so happy we found Max and have been using him for all of our appliance repairs. He’s fixed our washer, dishwasher and refrigerator. We’re almost always able to get a same day appointment when something comes up.

It’s a pleasure having Max in our home. He’s trustworthy, works hard, is able to quickly diagnose the problem and always is reasonable on his price. I’d recommend him to anyone and we’ll continue calling him first for any issue that comes up.

Called this company out for my refrigerator repair, whilst waiting on an appointment, my dishwasher also broke! The tech guy Max was quick and professional he had all the parts required for the job with him. The price and quality was completely satisfactory me. I will definitely recommend them and contact them again in future.

I called Smooth Appliance Services for my Sub Zero refrigerator when it stopped keeping cold air inside and began making a terrible sound. The tech came on the next day, found the problem with defrost control and fixed it in 20 minutes. He was very professional, knowledgeable, and told us many things to keep our home appliances working. We're grateful for Max's professionalism and highly l recommend them!

I called this company for the first time 3 years ago for my sub zero refrigerator. To my regret, the compressor burned out in it and they replaced it quickly and efficiently. Thank you Sean for your support and customer service. Since then, I have used their services extensively for all my properties and have never received any complaints from my tenants. Good service, reliable partners.

Max goes to extraordinary lengths to ensure customer satisfaction. We had a freezer problem that he had trouble diagnosing. He tried several repairs starting with the least expensive option. He returned to our house three times and finally found the issue. He kept us informed along the way and even called us the evening after his last visit to check on whether it was successful (it was). Other businesses might charge for each of these visits and parts, but we only paid for one visit plus the cost of the eventual solution. Max earned our loyalty for future appliance repair.

Horrible experience. Called them for dishwasher repair, as mine stopped working. It was so difficult to communicate over phone even simple things like address, as it was clear he was a non native English speaker and had trouble with accent. Asked for a $90 service fee. Guy came and spent like 5 mins just visually inspecting and listening to sound and said I need a new dishwasher or needs a new motor/pump which would cost $350. It looked like he just guessed and did not use a single piece of equipment to look at the appliance carefully. Not at all worth the $90 fee he asked for. Never going to call these people again.

If you look through Smooth Appliance Reviews on Google, Yelp, and BBB, you'll find a few instances of Smooth Appliances accepting payment for work upfront, never completing that work, then using collections agencies to bully clients into paying for work they never received. That was my experience as well.

It's when things go wrong that you see the true nature of a business, and in my experience Max was incredibly rude and had no interest in making things right whatsoever. And based on the reviews and his own admission that he consistently sends clients to collections I'd say it's a pattern of behavior that speaks to the nature of the business as a whole.

If you are forced to deal with Smooth Appliances, my advice would be this: Do not pay for anything upfront. And document everything.

This was a Great service! The repair was fast, efficient, and reasonably priced. My fridge is working perfectly again, and I appreciate the professionalism. Highly recommended! Will work with again soon.

I recently had my refrigerator’s compressor replaced by smooth repair, and I couldn’t be more satisfied with their service. From start to finish, the experience was professional, efficient, and hassle-free.

The technician arrived on time, quickly diagnosed the issue, and explained everything in detail, including the costs and process involved. They had the necessary replacement part on hand, which meant no unnecessary delays. The installation was done meticulously, and they ensured everything was working perfectly before leaving.

What really stood out was their attention to detail and commitment to customer satisfaction. They also provided maintenance tips to extend the life of the new compressor, which I really appreciated. Pricing was fair, with no hidden fees or surprises.

If you need a reliable and skilled appliance repair service, I highly recommend smooth repair. They are knowledgeable, professional, and genuinely care about their customers. My refrigerator is running like new again—thank you!

[to future clients]
I just want to periodically remind everyone in this area for not using this company for repair. The worst experience I had!!

Don't be fooled by Smooth Appliance Service LLC's fancy website as they are not be able to offer the good service and stay behind their service, and correct any mistake they made. I just don't want more clients in Portland area to be fooled.
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[response to Smooth Appliance Service LLC].

Both parts, the flood switch and the Control Board (per you diagnosis) were from eBay but the flood switch fixed the problem but the new control board gave the same issue, indicating and proving that your diagnosis was wrong, regardless. Agreed or not. The FACT is that the flood switch + the original control board (old) enabled the dish washer to function properly. Another authorized party? Wouldn't you be one of authorized companies but was unable to do the right diagnosis with the paid service, and stay behind your service for something you did wrong? Thanks!

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Do not use these people!!!
My dish washer went down and called serviced. I trusted them being the authorized repair company and paid them ($65) for the diagnosis of the issue. When I asked him to be sure about the issue, he told me that he spent 5 years in college and another 5 years on the job and he was sure and claimed the control board was the issue, thus I purchased the part which was proven to be not the issue. I called the Smooth Service but they did not admit their mistake. I then filed to BBB and also Portland Attorney General to complain. Maksym from the Smooth Appliance kept asking for another authorized repair company to prove that was not the issue, although I provided them all the invoices for purchasing the parts. I deemed the Smooth Appliance Service as the authorized service company for doing the right job (are they the authorized repair service??), but he could not even do the right diagnosis, and the part that fixed the issue has proved that their diagnosis WAS wrong and I wasted the money and the time.

The reason I did not ask them to continue the repair was because they claimed $362 to fix the issue (by swapping the board) but I had paid to get the diagnosis right! The actual part which really went wrong was $28 flood switch (again, it has been proven) and I was lucky for not letting them continue the further repair. Now I realize they just wanted to make the max amount of money out of this case.

I am seriously looking for a correct altitude for the company to correct their mistake and refund me their wrong diagnosis and the money that I wasted due to their wrong diagnosis for the control board he claimed, but the company refused to do so and kept requesting another authorized company to prove. The FACT has proved already with the flood switch and old control board. In all, such an unprofessional company should have not existed on the market. You should not hire them to do the service!!

My freezer was leaking so I searched online to find a reputable repair Company. Mr. Appliance had a lot of great reviews so I looked at their website. It was super easy to book an appointment online. I set it up for the following morning and received a call by 8am confirming what time they would arrive that day. Michael was very friendly and knowledgeable and he explained how the freezer defrosting system worked and why it was leaking. It didn't take him long at all to fix the issue. The cost was very reasonable. I would highly recommend them and will definitely be using them again in the future.

A+! Technician Mike Currens was excellent. Friendly, professional, succinct.