HVAC reviews in Portland, Oregon

My furnace stopped working in August and I hesitated to call for service because I knew they would charge me for a service call just to tell me my furnace was old and I would need a new one. My neighbor told me about Ryan at Pyramid Heating and Cooling. Ryan came over to take a look. He said he thought it could be fixed. Within an hour Desiree called to make an appointment to have someone come out. Kevin came over and took it apart to find I needed a new motor. They had to special order it, but only took about a week. Then Kevin came out again to replace the motor. Kevin also took his time to change the schedule on my thermostat. I haven’t been able to figure it out in nine years. It would always come on in the middle of the night, and I would have to get up to turn it down. Thank you, Kevin!!! Kevin was always on time and very friendly and nice. I want to thank Ryan, Kevin and Desiree for their extra kindness, honesty, and professionalism. Pyramid Heating and Cooling is the best! 5 Stars plus.

Kaden was excellent! He was efficient, knowledgeable, and considerate! He took the time to explain everything!! Very happy with his service.

The bulk of what I paid was the replacement of the thermostat.

Pyramid Heatinf stepped up and replaced our two year old tankless hot water heater and the work was done by technician Levi Ashby. He was very savvy in his knowledge, very professional and polite. I have worked with them for many years and they can do all kinds of repairs and systems. I strongly recommend you contact them for your heating and cooling needs!

Pyramid installed two electric Mitsubishi minisplits in my home last year. Aside from having to restart them now and again to get them to register that I changed the temp, they have worked fairly well. Unfortunately, when my house was resided, they took down the condensation tubing for the units. We contacted Pyramid to replace the piping. They charged $200 for a "consultation" that included the guy looking at the units for about two minutes to provide a $600 estimate. We followed up to schedule the service and despite leaving multiple messages, no one has returned our calls to schedule service. It seems they will happily sell you goods without any follow through on further service after essentially ripping you off for a "consultation."

Update: Another employee came out and told us it would be a full day job. We agreed. Then ghosted again. DO NOT PURCHASE ANYTHING FROM THIS COMPANY, THEY WILL NOT PROVIDE ANY SUPPORT AFTER TAKING YOUR MONEY.

I will be filing a complaint with the Better Business Bureau.

And, as anyone can see, I have written hundreds of reviews, mostly positive. This is not a fake review or a reactionary review. Don't deal with this company. Or do, and accept the fallout.

Deon was great to work with—professional, personable, and incredibly insightful. He took the time to answer all my questions and made sure my HVAC unit was running perfectly before leaving. His wealth of knowledge and great attitude made the whole visit a positive experience. Would absolutely recommend him and Pyramid to others.

Recommend without reservation! Our tech Kaden was knowledgable, polite and all around a delight. He explained his thinking as he was diagnosing our issue and talked us through the options along the way. Thank yo Pyramid, you will be our first call next time we have HVAC needs.

Pyramid did an amazing job! They were recommended to us by our neighbor. We wanted a second opinion. I am so glad we reached out to them. Not only did they come down on the price compared to everybody else, but their customer service was excellent. Service technicians worked fast and efficient. I would highly recommend them!

We have used Pyramid Heating and Cooling for years to service our furnaces/AC units in our houses and business and have only had positive interactions. Not only is the reception/office staff helpful on the phone, but appointments are easily obtained, the maintenance men are always kind, thorough and willing to educate and answer any questions we have. I feel I’m getting honest upfront service everytime that aims to provide the best options and not just sales.

We got a number of bids to replace our 40 year-old oil furnace heating system (and no AC) with a heat pump (with AC). Pyramid was the most reasonable and the only one that offered the ducted version plus a min-split head in the one bedroom without ductwork. (The other companies either wanted to put in new ductwork there, mini-splits throughout, or was just plain over-the-top expensive.)

Ryan Smith, our sales/project manager, was great throughout, explaining the system and process. He was here on day 1 (with donuts) and on day 3 (final day), where he even helped with the plumbing on the back wall. Dan Manaserro, our installer (with help from Noah), was fantastic doing stellar work. They cut up and removed the old furnace, installed the new air distributor in the basement, and the heat pump and head. We now have a Mitsubishi heat pump in the back yard, and a mini-split head in the bedroom. Dan's team was excellent and the finished product looks good and feels great. Can't wait for the 100 degree dog-days of summer, with my new AC!

Great service and very knowledgeable. Very happy with them and highly recommend this company.

The technician was very polite & thorough...My issue was fixed in minutes and the unit was completely checked.

This is the 3rd time we've used them and they have always responded Asap and fixed problem. Cost is reasonable.

Thank you for quickly taken care of our A/C problem on one of the warmest fall days. Friendly and speedy service.

They were great to work with, very helpful. Definitely a company to recommend!

Ted came right out and had all the supplies on hand to repair our air conditioning! Very honest and affordable too.

Highly recommend these folk. They are prompt, really know what they are doing. Very friendly and professional and friendly too.

Chris came out to look at the fan in a gas fire place to see why it's making a loud noise. He gave me good advice and was very professional.

Overall great investment. Took the time to answer questions and showed me what to look for. Very professional and a great attitude that's hard to find these days.

Technician arrived early and immediately knew the problem and had it resolved quickly. Great service.

Same day service, and super nice guy. The price was totally fair. We'll be using them again in the future.

Called on a day when it was slated to be 105* outside and Ted was able to come work get my A/C fixed the same day.