Plumbing reviews in Portland, Oregon

Josh did a great job and was very communicative.

If you care about safety, I would highly recommend using a different company

Great service. Fast friendly will definitely use them again.

Always on top of this, and they make it easy. Happy to keep calling/scheduling them each year!

These guys are JUST THE BEST. They do what and when they say they will. I've been a very happy customer for years.

They tested my backflow preventer and that was a pretty straightforward job. Their web presence is quite rudimentary.

No showed me twice, multiple calls and left voicemails. Lacking communication and professionalism. Would avoid!

They provide quick, friendly, and professional service. I have them check my backflow device every year.

TVWD wanted a test of my back flow valve. These guys said they work with TVWD. The tech came, saw no valve and reported the same to the Tualatin Valley Water District.

Placed my order, they were out two days later, left a copy of my results on the door and sent a copy to the city. No complaints.

Did an awesome job adding new plumbing to our ADU and fixing other issues. Recommend them to friends.

Skler was friendly, fast, and efficient. Would recommend this company for Backflow services.

Great organization, do exactly what they say they will, clean up daily, check back after the job is complete, locally family owned. I'll keep using and recommending them.

I believe the technician that checked our backflow system broke a valve on the system and left it in a closed position, preventing us from using our irrigation system. He did make a note of the leak in our system (an apparently pre-existing problem).
Someone from American Backflow came out to "check" our system to see if something was amiss and other than noting the standing water from the previously noted leak, did not check the valves and said everything was fine except for my leak.

I had MP Plumbing (who I highly endorse) come out, return the closed valve back into the open position, allowing me use of my irrigation system. I then had MP Plumbing dig up the backflow preventer system, repair the cracked system and replace the valves and repeat a check of the system - at a cost of > $1000.

I don't think American Backflow had anything to do with my leak or the costs I incurred from the leak, but it seems reasonable to expect that a competent technician/plumber should have avoided damage to the valve, and at least left the valve in the open position which is how they found it. At the very least the American Backflow "troubleshooter" should have been able to find the troubles they had caused.

We needed a hot water heater to replace a broken one. American Plumbing Services installed the wrong kind of water heater. It looked like a sloppy job (pictures available) and the workers were very rude. When we asked questions, the owner of the company threatened us. We paid the company in full the very next day, just to put the whole thing behind us. But almost immediately we started to notice an odor, which started in the water heater area and progressively got worse throughout the house. It became so bad we finally called NW Natural Gas to come out.

Sure enough NW Natural Gas determined that there was “major spillage” of exhaust into our home as a result of the work this company did. NW Natural Gas proceeded to turn off our gas service to the water heater and Red Tagged it (pictures available) leaving us without hot water.

We had an inspection performed on the water heater by the City Of Portland Bureau Of Development. The inspection results confirmed that American Plumbing Services did not perform the work to code.

We still needed a working hot water heater. So we chose to have the repair work done by a different plumbing company – one not associated with American Plumbing Services – for the commercially reasonable price (multiple bids were acquired) of $1,850. We sent Anthony Johnston, the owner of American Plumbing Services, a certified letter explaining these facts, enclosed a copy of the chosen plumbing company’s receipt for $1,850, and we asked for the $1,850 to be reimbursed.

The owner of American Plumbing Services responded with a short phone message saying he “disagreed” with the letter and would not be sending us the reimbursement check as we requested. When we called him back, he reiterated he wouldn’t send us the check and declared: “You don’t have that many options available.”

American Plumbing Services chose to dodge responsibility for their mess. We are very unhappy with them.

Ryan did a great job on my kitchen faucet and also found another problem which he came back later the same day to take care of. Excellent work and service! Thank you!

Fast and professional work by both the office team and on-site techs. Highly recommend if you need someone to have a peek at your pipes.

I am very disappointed with the lack of communication and basically it came down to "NO" communication with this company. I desperately needed them to replace the backflow system of a apartment complex I manage. They were initially gung ho and on-board, then POOF, they vanished off of the planet. Unanswered emails and phone calls for 6 weeks. A simple, "we are too busy" would have sufficed.

American plumbing did all our finish work in a newly built ADU. They showed up on time, work was neat clean and everything works great! I have recommended them to many others.

Tony came out and diagnosed that the main valve controlling water to my house has split. He was quick and efficient and very reasonable for an urgently needed fix. Don't waste critical time...Call American Backflow and Plumbing! Joe

I am so very pleased with my experience with American Backflow Services. They are very prompt, friendly and the customer service is amazing. I am a first time user of this company and they were recommended by a neighbor who has used them each year for his backflow testing. They send in their paperwork to the city in a timely fashion. I highly recommend this company and their services. Diann, Newberg, Oregon