Plumbing reviews in Portland, Oregon

We have used them to check our commercial backflow devices for multiple years, without any issues. They always schedule in advance and within the appropriate time frame. Excellent and reliable service.

American Backflow is definitely the best! We use them for testing all of the new backflow devices we install during plumbing projects, both commercial and residential. The scheduling staff, Dean Belwood, Josh Blacker and the crew, are always very friendly, courteous, and helpful and all work is scheduled promptly. They are great at working with our schedule and getting the testing done right away so we can complete our project. And they take care of all of the paperwork so we don't have to worry about it. I would highly recommend them for all of your testing needs!

Everything went great. All the things you expect from a service company such as American Plumbing. On time, did the work, tested the work, kept the area clean, etc, etc. All great stuff.

Where American Plumbing got my business and made me feel like opening my check book was the fact that they were willing to work with a DIY homeowner. There is a certain amount of work that I feel comfortable doing myself and when I walked through my ideas and my project with Tony during the estimate phase he made it clear that they are happy to do the work that I didn't want to do. But...not only that, they would assist in answering some questions and setting me up for success in my DIY adventure.

American Plumbing went the extra mile and helped me to have the confidence in knowing where to dig, saved me time and money by helping assess the system and even provided some tools and service along the way, (like dumping all my concrete) at no extra charge.

I've tried to work with other trades that they want to do the whole thing or nothing at all. The fact that American Plumbing will work with me is why I will continue to call them in the future.

I had Tony come out and do some work in my home. The experience was horrible! He did not communicate with me, I
always had to call him to get updates. Then he started charging me for the time he was spending,"Researching the job"
via phone or internet because he was unsure of how to do it. It was very clear to me at this point that Tony was trying
take advantage of me, and/or he did not know how to do this job properly, and I was not interested in paying for his
time to educate himself. I immediately decided to pay Tony for the work done, and hire a different plumber to finish the
job that was not going to charge me for his," time to research the job". Tony then told me that I should not do that,
and that,"nobody else would be able to fix my problem, and it wont work". I then told him where he could go...! Tony then
threatened to remove the part of the work that had been done already, and/or shut off my water when I was not home. All this
because he was upset that I was firing him and going with another plumber that was not going to charge me to learn how to
do the job. I then payed him in full for the work that had been done, as well as for the,"research time", where no actual
work was performed, so I could cut tie's and move forward with the project. Really glad that I did, he was going to
add a lot more of these,"research charges" to my bill if I had aloud him to continue with the job. Because of this horrible experience
that I had with Tony, I would highly recommend staying away from this company!

I manage four industrial properties with significant backflow systems. Nick and the team at American Backflow and Plumbing made it super easy for us to get our annual testing completed. Prompt communication, friendly technicians, and fast report delivery. You can't go wrong using American Backflow and Plumbing!

Backflow inspection.

We paid to have our annual backflow inspection. These guys show up and leave the inspection without a word. The city calls us and said we failed inspection. We tried to contact ABF asking why they didn't talk to us when they were here. 2 weeks later we get an email with an estimate for over 300 dollars for repairs. Meantime we had another company inspect and they did a clean out and charge was less than 50. These guys are a scamming residence for unnecessary repairs.

Professional, knowledgeable, convenient and reasonably priced: exactly what I needed! So easy to work with: scheduled testing appointment and made advance payment online; direct email communications to confirm 2-hour arrival time window; prompt arrival on scheduled date. Super polite Brandon explained valve repair need in language I could understand. Awesome Dean, the manager, quickly scheduled repair service appointment and walked me through what to expect (so no surprises). Good to know: the plumbers licensed to do the repair are also licensed to do the required retest (so no need for two service calls/providers)--not true of many competitors. The company also handles all the paperwork submissions to the water bureau and sends you copies for your files. Perfection!

Technician Ryan called 30 mins before the appointment to let me know when he would arrive, and he arrived early. He was courteous, professional, and quick with our apartment backflow assembly testing. He was also very gracious about explaining the system setup, and about not dirtying our floors (as it was raining during the appointment). When he was done, he let me know that they would send all the necessary paperwork to PSE and a copy to us as well. Dean made scheduling the appointment easy, and Ryan did a great job. We will be making another appointment next year when we need testing again - thanks guys!

This is top service company. They are always courteous and provide excellent service. We have needed them to provide services over and beyond the normal and they always come through for us. Highly recommend. This is a Very professional company and pleasant to always do business. They lead the industry all aspects.
Trademark Landscapes, Inc.

The folks at this company are the best people you could ever hope to deal with. They are professional, punctual, courteous, informative and extraordinarily patient and helpful. They performed needed repairs and worked with Clark PUD to get me current with my test paperwork. I give this company the highest level of recommendation possible.

ABS technician (Ryan) was timely, courteous, professional, and friendly. He called at 0800 to let me know his arrival time. He completed the service quickly and efficiently, and answered all my questions regarding our water piping and irrigation piping. A pleasure to deal with. All aspects of the service were beyond expectations. A great company I recommend highly!
Alan F

Would give a higher rating if I could, can’t say how great these folks were to work with. They helped me work through a bathroom addition and bathroom remodel, communication and service was top tier. Fair priced and quality work, will never go with anyone else. HIGHLY recommend!!

American Plumbing could not have been more helpful. I called mid morning because of a hissing water heater. Tony took my call and had a serviceman out to my house within half an hour. It was quickly determined that I needed a new water heater, and they were able to send a plumber to my house and get the install done the same day. Mike and his helper Ryan were very professional and did a great job, even dealing with a water heater that was in an unusual location with humor and grace. VERY pleased with their work!

I didn't feel like an easy customer- but American Backflow Services was really amazing to work with for my backflow installation. I have a house with very old plumbing, I didn't really know what I was doing, and I'm very cautious during COVID.
I called a number of places, but I was blown away by how courteous and helpful Owen was. He came out quickly and quoted the job, Tony followed up with a patient phone call to explain my options, and the price was very competitive. Ultimately, I chose American Backflow because I felt, amongst the companies who quoted me, that they were the most professional. I was likely to have the best outcome.
I was scheduled quickly, and on the day of install Owen called ahead of time, and was incredibly respectful of my home and me. He was happy to mask and anytime there was any option, he asked me for my opinion rather than just plowing ahead.
The job was done quickly and beautifully and I wouldn't hesitate to recommend them.

Very rude! I was calling around for backflow testing and all I asked for was price. This company is out of my budget. I said I need to call around before scheduling. The man said OH very snotty and hung up on me. I’m sure this company is skilled and it’s good to take pride in your work. Not everyone has money to throw at a mandatory backflow test though…

Tony, thank you for great customer service, best pricing, and most importantly Great Job. 100% customer satisfaction. Went above and beyond from the start. Nice people, and professional at what they do. American Backflow and Plumbing Services Inc does outstanding work.
Thank you
Patti Maharaj

If ilI could, I would place 0 stars. I scheduled an appointment for backflow testing with them in November for December and was told that I need to pay by card over the phone while scheduling an appointment or will receive a bill. I called couple days later and canceled this appointment for next month and requested to get a refund. Was trying to reach them multiple times and in a lot of cases nobody answered my calls. Only couple times when someone picked up I was told that they will let know their billing department to reach out to me. I felt like I was scammed, but I eventually received my reimbursement after 1 month and a half. I called several times and onvlce once someone picked up and provided me and email for billing department. I emailed and after some coversations received my refund. They are so hard to reach, and it will take forever to resolve any issues with them.
Better schedule with Oregon Backfllow!

They fully plumbed this old jewel. Even helped with some design/build advice. Will post a few "after" pictures when the drywall and painting is done. Thanks Tony, Mike Kyle, Ryan, and crew!

I was given Tony and this company info off of recommendation of a friend who used them. I had an appointment for a couple of things to get checked out and a few days prior to my appointment. I realize my water heater was not giving me hot water. So when they came out for the appointment and assess the situation on a Friday afternoon that I wasn’t having hot water. They said they could get me a new water heater out immediately and have it installed so I could have my hot shower that night! And sure enough they did, while the technician, Kyle, was waiting for the delivery, Tony the owner came over and assess the situation as well, and they also fix the two items that I had originally called about. The new water heater arrived, they emptied out the old one, pulled it out of the basement, put the new one in, filled it up and off they went! Super happy with everything! Specially, the hot shower I got to take that night! Thank you, Tony, Kyle, and the little helper guy that came!

Had a big job, which others quoted 15K on. Backflow did it for under 10K. The gentleman who started the bid, Tony, was a nice guy. Had a good sense of humor, and was honest about others trying to fleece me- I commend his honesty.

They worked fast, well, and were communicative. I recommend them to all my homeowner friends!

The reason for 4 and not 5 stars was the cement work the company subcontracted out. The cement truck ended up breaking one of my metal windowsills (and didn't tell me), dripped globs of cement onto the driveway, and didn't smooth out their work filling in the jackhammered section (it's lumpy and uneven).

That being said, it was a great experience. I appreciate Tony and his team, and I'm glad I've found plumbers for as long as I'm a homeowner.

Tony and his team of plumbers have been one of the best things to come my way as a homeowner with a cranky house. They’re responsive, fair, patient, provide support with insurance, and won’t give up until the problem is solved. I bought a house that had been subjected to all sorts of shoddy work and they’ve helped me bring it back into shape. Shout to Owen! Thank you for all your work!