Reviews of local pros in Salem, Oregon

I've been using Melton's since 2012 and have had nothing but positive experiences. Most recently, I had my furnace, AC and water heater replaced. Brian met me at my home and gave me a fair quote within 45 minutes. I had several follow-up questions and he promptly addressed them providing additional information and references. On the day of the installation, Martin and Devin arrived right on time and completed the replacement of the furnace, AC and water heater by mid-afternoon. Their promptness, professionalism, and efficiency were greatly appreciated. In short, I highly recommend Melton's for both new equipment and service.

Bryan Dutton

Robert Nelson, technician was outstanding on sharing knowledge @ explaining everything
You better give him a Big turkey for holidays

We just purchased a home that had a 30 year old gas furnace in it. We wanted to upgrade the furnace and have an A/C unit installed. We reached out to several different companies for estimates and information. Melton's Heating & Air Conditioning was our top choice. The price and the workmanship were spot on for what we wanted done. We had an 8am appointment and the install team was done by 3:15pm. They removed the old gas furnace... Installed a new gas furnace... Cleaned 13 vents... And installed a new A/C Unit. These folks don't mess around. I would recommend Melton's Heating and Air Conditioning to anyone ! Thanks to Jon, Martin, Jason, and Cheryl !!!

Jimmy and Hayden installed my new air conditioning unit today. They were polite, professional, and a pleasure to work with. I always recommend Melton’s for good service!

From start to finish, a terrific experience! Salesperson was very knowledgeable and efficient. They had the best price for comparable equipment (I'd gotten a total of 6 estimates from various highly-rated companies in Salem), and their certified operation meant I got a $1,000 rebate from Salem Electric - which was handled with them directly, so I didn't even have to wait to be reimbursed, I just paid the difference. Work was done on time for what they estimated, now our home is cool and comfortable with a new high-efficiency furnace and Heat pump combo. Looking forward to many worry-free years. Thanks, Melton's!

We have used Melton’s ever since we had to replace our heating and air conditioning system about 7 years ago and they have always been responsive to any of our requests. They always give us a window of time to come and they come within the time scheduled. They recently came and repaired our heater and the service person was very friendly and professional. He only charged us for the service call as it was due to spiders and spiderwebs that caused the gas furnace to malfunction! I do recommend their service!

I bought a house with furnaces installed by Melton's in 2019, just 4 years old. The previous homeowners had had numerous problems with the unit and had it expensively "repaired" prior to us taking possession of the house last year. Techs on that trip were rude and condescending as though we didn't know what made these things function. Fast forward to this year and after 6 months right a power outage the unit would not start back up, and the mother board was not being powered. After researching the unit ourselves we discovered that it should have been under warranty, so we called them out again to repair the problem. Another tech came out different than the first rude individual and proceeded to complain about how shoddily the unit was installed in the first place, which was interesting since nobody had ever touched it except Melton's. After correctly diagnosing the problem a part (transformer) was ordered and the tech had to return to repair. Upon replacing the transformer it was discovered that the faulty transformer had overvolted the thermostat and caused that to fail as well. Another item that should have been covered under the warranty. Instead the technician replaced the thermostat which we expected to be under warranty, literally taking two minutes to take it out of the package and clip it into the already installed and existing wall mount. He then presented my significant other with a bill for $450 for replacement and "installation" of a part that not only should have been warrantied, but lists for only $118 to $135 depending on the source. Multiple available, we checked! All told $699 (part / labor and diagnosis in addition to warranty) for completely useless and bordering on incompetent service. After confronting Melton's about the fact that they are warrantying the part for 5 years I pointed out that they installed the same part not 4 years ago but they aren't honoring anything.

Not only will these rude condescending and price gouging individuals cease to get our business ever again, (I have 3 HVAC systems in this house alone) but we made sure that we shared this experience with all of our HOA community, 205 houses worth to make sure they don't use them either.

Melton's replaced a 20 year old furnace and air conditioning unit with a new RUUD system. Service by everyone involved was outstanding. From the initial visit to look at our existing system through the follow up call to provide options I felt like Melton's had our best interests in mind. The technicians arrived on time to install the equipment and were very helpful and patient in explaining the system. Randy Melton even showed up during the installation to make sure everything was going smoothly. I couldn't be happier with the quality of service and product purchased.

Once again, this company is a class act. We have used them for heating/AC and water heater.

Our water heater broke and within 2 days they had it replaced. Besides great customer service the price is great. Our research showed that they came in a little lower than the average price.

Highly recommend!

Update for Emergency Service

We woke up on a Sunday to our heat being out.

Scheduling: We called their emergency number and got an immediate response. Worker came out within the hour. We purchased this system in 2021 and had it serviced in June of this year.

The technician came right out, which we were happy for, unfortunately he couldn’t repair it to bring our heat back up (needed a new motor).

He came out the next day and fixed it promptly.

The worker was awesome and friendly.

The problem I have is the cost.

Sunday Service $198.00
Coming back out to install a new motor $105.00

The part was under warranty, but service is not.

$303.00 for 1:15 minutes of work.

I feel the $105.00 charge shouldn’t have been there. For the fact if it was able to be fixed the first day then it would have been just $198.00.

My other thought: why pay for annual service if there is no cost break for doing this when you do them to come out.

I've had to deal with Melton's for the last month because my mini split keeps shutting off and wont turn back on. First appointment was suppose give a quote on a new unit but for some reason he thinks it can be fixed because the refrigerant is low so they schedule another appointment the following week. The next guy shows up to look for the leak but then he starts trouble shooting it for a couple hours thinking its something else. Then he tells me he is done for the day and with out explaining anything else. I later get a call that day telling me maybe a part it needs will be and they will come by the next day to fix it. Next day which is today the same tech showed up messed with the unit and then left without explaining anything. Then I get a call saying the unit needs to be replaced anyways. So yeah that was my experience. Don't just lie and say I'm not a customer in your system. Major communication issues with your company.

If you’re in need of great 5 star service. Melton’s heating is a must I called and booked yesterday Robert was out here today. Very professional, very helpful, very dependable . Treats you like family I will continue to only use melton’s heating for any heating cooling needs I know I can trust they will get the job done every time!

Our A/C went out yesterday and my son had a scheduled wisdom teeth removal this morning. Panicked I called Melton’s because they have always done great service at our house. From the moment I called they were caring and got Robert out right after my son’s surgery. He was so professional and quick. Now my son can recover not dying in the heat. Thank you so much!

Our furnace went out on us at the beginning of winter. We were without heat with two young children at home. We started working with another company who seemed really great at first, but when it was determined we had to replace our furnace, the first company gave us some estimates without asking what we wanted, and then disappeared when we asked them for other options. I decided to get a second quote, and Melton's came out same day. Once our financing was approved, they scheduled the install for the following day and got our heat up and running as quickly as possible! They let us know that we were a top priority since we had no heat with two children at home, and we felt like it! We also were lucky enough to qualify for a special they were running which included a free a/c unit with the purchase of the furnace. The whole experience was better than we could have expected, and they came highly recommended from our lender as well! Thank you Melton's for bringing our heat back!

Definitely recommend to a friend. My heat pump went out this summer and I called first thing in the morning. They had a repair guy at my house working on it within the hour (realizing this is maybe my luck and not peak season, but still, that was amazing) He fixed it with the supplies he had in his van in about an hour and tested it many ways snd times before he left. It was for a very fair price as well. What more could you really ask for from a company?! Thank you Melton’s!

We recently purchased our home that had a new furnace in it, never used. It was not efficient in the slightest without a heat pump so we called Melton's knowing they were great from previous experience with them at our rental. They quoted us for just a heat pump and also quoted a great deal for us to replace the furnace and get a matching heat pump together instead. This actually saved us a lot of money and got us to qualify for the rebate with Salem Electric by going with the package deal. Their bid was in the middle of the 3 bids we got, even when the others were just for a heat pump. Even though it cost just a little bit more to go with them, we knew we would be getting the best experience with Melton's. Highly recommend.

From start to finish this team was great to work with. Prices started lower than others. Melissa, the representative was super helpful and was the only one of the 6 quotes I got who noticed the the old system would not make it out of the closet without removing the door frame. Saved me a huge work interruption if that had only been noticed at install time.

Jimmy and Keigan the installers were really great. Professional and clean and did a very nice and tidy install job. Great work guys.

BTW: We did go with the Mitsubishi Mini-split and are glad we did. The consistency of temp in the house is amazing and the unit is silent. (the outside unit is literally called "Mr. Slim" in the manual. So it has a nick name.

Thanks again, Melton's team.

Well pleased with my experience. Beth cant be any more courteous & friendly on the phone. Jantsen was my tech and installed new dampers and our a/c & heat unit is now functioning the correct way a dual zone system should. our energy bill will undoubtedly decrease. Plus Jantsen said the job was easier than he anticipated, and knocked several hundred $$ off of my estimate... Who does that nowadays?? Not many.. This is how you build customer loyalty though. Thank you Melton's! you rock.

We had recently purchased a new home that had no central air. The furnace was also about 15 years old so we decided to have it replaced as well.
We got several different quotes but Melton's was the most competitive.
Brian came out and let me know the process and sent me the estimate over right away. Once we decided to go with Melton's, Randy reached out and told me they could come out the next day to complete the install. The workers arrived at the exact time they had given and finished by 2pm. They were very professional and I appreciated that they cleaned up when they were finished. We are looking forward to having a cool house this summer!
I recommend Melton's if you are in the Willamette Valley looking for HVAC systems!

I am very happy that I chose Melton. The whole process, from the initial call, scheduling an initial consultation appointment, receiving an estimate and the installation, went smoothly. At every point, staff were professional, helpful and kind. Whenever I had questions, they responded promptly and clearly. Colleen, Brian, Jimmy, Keegan and Hayden, thanks to you we are all sleeping better in our bedrooms. Thank you!

Melton's is a great company and very efficient, communicative, and friendly!
I highly recommend them!

Melton's gets five stars. I would use them again. Deciding which company and heat pump to use took several months and Melton's was patient and answered ask my questions. Brian made a couple visits to go over things. On the install day, the guys showed up on time and worked hard. They took time to show me what they were doing. The wiring from the previous system was inadequate. Meltons got an electrician out the next day and Jimmy came out on Saturday to turn on the system.
Thanks also to the office staff for being polite and efficient.