Reviews of local pros in Salem, Oregon

The company got to us quickly during all the heat, found a leak and determined we needed a new system. The owner didn’t charge us for the diagnostic visit and gave us an upgrade on the new system. Our tech, Armando, worked hard all day and didn’t leave our home until it was finished at 8:30 PM! He made sure our house was cooling before he left. He was kind, professional, and dedicated to the job.

Aire Serv of the Willamette Valley were wonderful! They are prompt and detail oriented! Highly recommend them! Jose made sure my AC was working properly and explained the situation thoroughly!

Matthew and Hector showed up on time and completed the whole job quickly, efficiently, and professionally. It's the first time I've had a furnace replaced, as well as a thermostat and a return air vent cover. Everything went very well. Matthew also did a final walk thru and gave me some information about my system and some maintenance items to consider. Francisco was very helpful in selecting the furnace and other equipment, and setting up the timely installation. All in all it was a very good experience and I will continue to use Aire Serve of the Willamette for the foreseeable future. I have and will recommend them to all.

They installed a furnace and every couple of months, it just stops working and we have to call them to come out to fix it. They say it's normal, but I've NEVER had a furnace, let alone a NEW furnace stop working this often.

On top of that, Every single time we have to call, they tell us our address is outside of boundaries even though it isn't. We're PAYING MONTHLY for a service that has them come out every so often. The call center they use says they'll have someone call us. Then no one does. Then my husband calls back and gets the same answers, but no one ever contacts us and it goes on for a few days while we're stuck in a 60 degree house. It's freaking ridiculous and we're super unhappy.

I have been with Aire Serve for 6-7 years on what I believe they call the 'maintenance plan'. The first few years things went flawlessly. My payments came out on auto pay the technicians were wonderful, the staff was great. I was extremely happy. I want to be clear. The technicians have ALWAYS been wonderful. I have yet to meet one that didn't do a great job. This review is purely based on horrible administrative skills.

A few years in I get a letter stating I had not paid, somehow auto pay was kicking my money back. They were rejecting my money. I paid them via check to get caught back up. I did everything on my end to resolve it. I started to get nasty mail saying I was going to be sent to collections. I called, I proved I had paid my bill. Issues continued, back and forth every year. Eventually I was sent to collections with no warning, when I called to bring this up ..magically my address no longer worked?!? I showed proof I had been doing everything I could to pay my dang bill. I said I am no longer doing auto pay. I'm over it, I will pay via check once a year, they then raised my rates because I was paying via check once a year. I was fine with it even though I didn't think it was right because their auto pay was not accepting my payments properly..but for less stress I was willing to make this chaos stop. So I paid via check ...

Now to current issues, I called in to schedule my furnace maintenance. They can't schedule me because they are at the call center and I am out of their zone. Someone from the office will have to call me back. I've called 4 times with no return phone call. I asked today how do I call the main office, I was calling the main office number but they didn't answer so it came to me. He offered no resolution other than another email for them to call me back. (Which the previous 4 emails had not worked).

I'm not sure how a company like this continues to operate when basic functions like scheduling and auto payments can't even be regulated and managed properly.

For those who think maybe the poster is the issue, all my bills are on auto pay, I pay my bills, my dads house bills and my rentals. I have no problems with managing paying bills. Airserve is the only place I have encountered such issues.

When a customer is literally throwing themselves at the business and there is zero follow through, it's disgusting!

I don't typically write negative reviews because every workplace has bad days, but this is not acceptable!

WARNING: Ineffective Service & Unauthorized Billing (1/5 Stars)

I am a long-time customer of Aire Serv of The Willamette, but my recent experience has been unacceptable and has led to formal legal demands. I strongly caution anyone against using their services. Like previous reviews, this is not about the technicians, they have always been great! This business is (recently) very poorly managed and basic administrative and communication practices are non-existent.

1. Faulty and Overpriced Repair ($904):
On August 13, 2025, I was charged $904 for a service (refrigerant refill) that was completely ineffective and unnecessary. The AC unit failed again shortly after. I consulted three independent, licensed HVAC providers who all confirmed that the correct and necessary repair was a coil replacement, not just refilling the refrigerant. I paid nearly a thousand dollars for work that was confirmed by industry experts to be the wrong fix for the problem.

2. Persistent Unauthorized Recurring Charges & Zero Response:
This is the most egregious part of the experience. I explicitly submitted a written request to cancel my maintenance plan on August 26, 2025. Despite this clear cancellation, I was improperly charged $24.92 on September 6, 2025, for the maintenance plan and again on October 7, 2025.

Worse, there has been absolutely zero response from the business to any of my attempts at resolution. This includes ignoring my initial written requests, my Final Demand Letter sent via CERTIFIED MAIL on September 16, 2025, and their refusal to even respond to the Better Business Bureau's attempt to mediate this dispute. They are continuing to charge my credit card for the canceled maintenance plan while refusing all communication.

If you value your money and need a competent, responsible HVAC company, look elsewhere.

Terrible service. Will not use again. I bought a furnace from this company when I bought my house 9 years ago. Each year is a hassle to get service visits scheduled. Monday, I called to schedule my winter furnace inspection, as part of the service plan I purchased. They never work pro-actively, and if you forget to schedule your seasonal check ups, you'll never hear from them AND it breaks your warranty to not have them service it.

I was surprised to find out they could come the same day, weird since they are Salem based and I'm in Portland. I gladly said yes and selected a 10-2 window for the tech to arrive. At 2:15 I called to get an update. I was told they would reach out to the tech to check in with me. It didn't happen. At 3:15 I called again, and was given another number to a different call center. I expressed my frustration and asked to get a manager to call me. They said they would pass on my concerns. 15 minutes later the tech shows up. Of course, they do not have the right size filter for my unit, and put in one that is 1/3 as thick. My filter size is not covered under the service plan. I expressed my same concerns to the tech, who did do a good job on the unit. He said he would include it in his notes to get a manager's attention. Two days later and I have not heard anything.

This is my experience EVERY time with Aire Serv. No consistent clarity on what is covered in the plan. Visits are only scheduled by request even though the warranty depends on them. Service runs late. Even after expressing concerns several times, I have never had anyone follow up with me, and I know that from looking at my notes I started keeping when I called them in the past. I've told my realtor to not recommend them any more, as that is how I found them. I'm posting this review to warn you as well. Go somewhere else.

Josh was extremely informative, explaining to me about my heat pump. He has explained the cost of a heat pump and also told me about the PGE program which helps sr. citizens on SS. I was very impressed with his willingness to answer questions and very polite.

Frustrated after using their VIP service for over 5 years to have their software mess up our routine maintenance schedule causing them to do service on the heating and cooling in the same appointment, not a big deal but not what I pay the monthly fee for. I asked for an additional vent cleaning to include the dryer vent and was quoted $169. My text to their scheduler was very clear I wanted the vents to include the dryer vent in addition. I was told both appointments were made. I took the time off work to accommodate both. When the technician showed up to do the vents I was told they were only going to do the dryer vent. I said that is not what I scheduled. The technician told me that they would do the dryer vent and I could schedule another appointment for the other vents. The technician mentioned the dryer vent is included in the vent pricing…. Why would I pay twice for the service I requested? Once now for the dryer and then again for the other vents. I turned the technician away and called the office, explained their mistake and then was quoted another number $200 more after a “discount” of $100. What happened to the $169 I was told when I scheduled the vents and dryer vent in addition? I am canceling my VIP service and will not use them again. Technicians are great but the office schedulers not so much.

Isaiah did a diagnosis quickly and got the part ordered. He was cordial and informative. We are very happy with him and Advantage.

I want to give a Huge Thank you to all the kind and wonderful people of Advantage Heating! They were so great to work with and very knowledgeable!! I will be recommending them to everyone I know!!

Figured out my HVAC wasn’t blowing heat when the weather cooled down a bit. Took a couple of days to get the tech scheduled, but they came out, diagnosed the problem as a bad control board, and was able to send another tech out to restore the unit to operation the next day. Both techs were efficient and picked up after themselves. Overall pretty good experience.

Very friendly staff. We just moved into our house and they taught us about our smart thermostat. We had a service on the system, HEPA filtration installed, and duct cleaned. We would recommend them to anyone.

I’ve been a VIP customer with Advantage Heating Company, but I’m very disappointed with their service. I always have to call or remind them to schedule my maintenance — something they should already manage for VIP customers. When they finally came, they told me I needed repairs that cost $985. After the parts were replaced, my furnace still wasn’t working, and on their next visit, they said I needed to replace the entire unit. That didn’t sound right, so I asked another company for a second opinion. The other company checked and found nothing wrong with my furnace — it was just an airflow issue, which they fixed at no cost. I feel taken advantage of and won’t be using Advantage Heating again.

Everything went great, and the two men were very polite. Our first checkup for heat pump since it was installed. Everything works great.
However when they were backing out they hit our brick retaining wall and I heard it inside my house.
They did not get out or check it out at all. I’m pretty sure they have a dent in their bumper.
That is not so good! I will be calling the office to let them know.
I called and the manager checked with the technician and he said they did not know they hit the wall. No way they did not know.
My wall will be fine but now it’s the principle of it all. Just take responsibility for your actions. Ugh!

Service Tech Dakota was awesome!

Friendly, knowledgeable and a great communicator. Additionally, while performing the semi-annual maintenance, he alerted us to a sizable wasp nest that was burrowed in our side yard. That kind of assertiveness is priceless.

Thanks for the great work!
-Steve

Nobody likes getting bad news about their furnace, but Tom and Gabriel were great. They showed professionalism, explained what we had, connected us for follow up consultation about options, and Tom even extricated the dead mouse from the wiring. lol

We decided to get Advantage VIP because of these two gentlemen.

Matt H. came to my home and had my ductless mini‑split up and running in about 45 minutes. He was professional, efficient, and courteous. I was so impressed that I signed up for their VIP maintenance plan—and I’m hoping Matt will be the one to service my unit in the future. Thank you, Advantage, for having such a pro on your team!

Service technician was very friendly and helpful. Also informed me on how my HVAC system is doing. Will have him back to access the AC when it gets warmer.

Thomas the technician was Awesome! Very friendly and knowledgeable about what needed to be done, kept us in the loop about everything. He worked diligently to get done and do the job right. Thanks so much

Juan was very pleasant to work with and did a great job helping us get our situation sorted out. Went above and beyond to make sure our needs were met and was very responsive, even during a hectic holiday stretch. Can't recommend him or Advantage enough!