Reviews of local pros in Salem, Oregon

Our furnace stopped working. The technician that showed up, Chris D., was able to diagnose the issue very quickly.
He was able to go get the parts and install it that same day!
Fantastic customer service an quality work!

August 2021: Another great AC experience with Aire Serv! This time it was John who came and helped us, identifying the problem very quickly and getting us back up and running with comforting attention to detail. We continue to be super impressed with Aire Serv of the Willamette and will definitely have them back this fall to make sure our furnace is ready for winter. Thanks again, John!

Outstanding service. All techs are friendly, courteous, prompt and extremely well informed. Always have a big picture perspective, looking out for small things that could become big problems later if not dealt with. This proactive, forward-thinking approach has definitely earned our business. We’re grateful for their training, skill and neighborly attitude. Very highly recommended!

Everything the team did was awesome. The only downside was that I had a 17 year old heat pump which gave up the ghost at the start of the heat wave.

But I called in and Blake came right on time as assigned the next day, gave me all the information I needed to consider whether to repair for or invest in a full replacement. Fully informed, I decided to go for the full replacement.

Jose came out the next day and did the assessment and put together a great package for me, and wasn't pushy on any part of the deal. Just gave me my options, verified that he'd have the parts in stock and the ability to get someone out there on Friday.
Sure enough, on Friday, Blake came back with George and did an awesome installation, answering all my questions and testing every piece of the puzzle.

It was hard enough weathering our heat wave without aircon. The AireServ team did everything they could to make their part easy.

Oh, and I should mention that there was a very kind woman at dispatch who made sure that all the appointments were set up, that I was informed, and that I knew when the guys were on their way. I'm not sure of her name--my brain was addled from the heat, and I had to check my text messages to be sure I got the names of the folks I actually met correct!--but she was awesome. Her kindness was equaled by her efficiency and effectiveness!

Your technician was very courteous and professional. He went straight to work. He assessed the health of my heat pump and my heat/air unit inside. A good experience.

They came and fix the problem with our AC. And we are very grateful with the work he did . It didnt take time at all to locate the problem. And explain to us what stop working. We thankyou again for his service.

Over priced and bad customer service!

We reached out to Air Serv because our heating and cooling system traveled perfectly fine in the bottom half of our house - but not that great at the top. On the hottest days, we would get a “fail to cool” notice from our Nest because our upstairs always had a hard time getting to the desired cooling level.

We finally had a technician come out yesterday. He took a look, pulled parts of the system apart and told us a variety of services that needed to be completed. We thanked him and said we would talk about it and reach out this week to discuss how we want to move forward.

Problem # 1: The bottom half of our house cooled and heated perfectly fine. However the DAY he leaves our house, the entire house is HOT. The system is no longer working at the top or bottom. We spent the night sweating and trying to figure out how the entire system all of a sudden stopped working? We reached out to the team and simply shared that something was switched off during their diagnostics and asked if someone can come switch it back on because it was working fine before he came.They proceeded to tell us we’d need to pay an additional $125 diagnostic fee to have someone come back since we “did not move forward with any of the technicians recommendations”. What? So, the technician accidentally turns something off and now we have to pay for them to come switch it on? We called them to further clarify and their rep Erin said, “Well this happens when you have as many needs as your system does. So it’s pretty normal that it’d stop working when he leaves. If it’s something he did, we’ll waive it for you. But I saw the pictures - it’s not uncommon for you to experience this”. How does that make any sense? It just so happens that when your technician comes, and we don’t move forward (yet) with your services, the whole system shuts off? That’s not uncommon? Not only does that sound wrong - it’s not great customer service. Especially if…

Problem #2: We compared the estimates he provided for the services needed to the market and other quotes and Air Serv’s prices are well beyond the market’s fees for the same services. Hence, our desire to think about it and better understand why. We didn’t mind paying for the service at all - but what makes it so much higher than everyone else?

Not impressed and wouldn’t recommend.

Noe Garcia came out today and did a fantastic job updating my system and getting the heat and air conditioning back online. He was very professional and courteous and I sure appreciate everything you did. His knowledge with the heating and air-conditioning seem to be far better than any service person I’ve had out to fix or install at my home. Thanks Noe

Air conditioner had a small leak. Technician replaced leaked coolant and provided information for replacement versus repair.

I had Jose show up and provide an estimate. He was knowledgeable, easy to talk to, very helpful. Ryan then came to do a full cleaning on the A/C unit, did a great job, cleaned everything, no trace he had been there except a clean unit. He was then really knowledgeable and had some of the best customer service I've ever seen. I was really impressed. 5/5

We just had such a great experience with Blake this morning. Our AC stopped working during the heat wave and we were able to get it serviced in less than 24 hours! (Calls to others said they would be over a week out.)
Blake was helpful in explaining the issue, and we got the part replaced with no added service charge. We are definitely new loyal customers!

I’ve been using AireServ for a few years now and I highly recommend them. They are always able to come out quickly and fix the problem. The technicians are always very friendly and knowledgeable and the price is very reasonable. Thank you AireServ !!!

José at Aire Serv repaired our old furnace quickly before a big snow storm. They went above and beyond our expectations and have gained a customer for life! Great family business!

I had the best experience with Jose today! He assessed my furnace and AC unit, both of which need replacement. Jose took the time to explain how the new systems worked, helped me understand the steps to take before the install, gave me a free duct cleaning for the house (which has likely never been done since it was built!), and even a free first service on my new equipment! Jose also helped me sign up for a financing package that fit my needs. It makes such a big difference, in this economy, to have trustworthy and talented people helping with taking care of your home. I highly recommend Jose (and Bryce) at Aire Serv! They are AWESOME! Thank you Aire Serv!

Very responsive and they handled servicing heating and AC unit. They also installed a new thermostat for me (I had the thermostat so it was just labor.) They did a great job, but the $330 for about 10-minutes of work to install the thermostat that I already had seemed a bit high (hence the 4 stars). But at least I didn't have to worry about it.

I called several different companies with an urgent repair need and they not only were able to schedule sooner than anyone else, they came the very next day. The technician (Blake) was early but gave us plenty of advanced notice. He even waited for our plumber to arrive so they could coordinate the work that needed to be done. Blake and his coworker George were able to come back the very next day and complete the project which was actually quite extensive. Both were extremely professional and worked very hard. I highly recommend Aire Serv for any work on your HVAC system.

Aire Serv of The Willamette installed a furnace only 2 years ago and I have nothing but problems since. I have had to call them out every 2-3 months to have it fixed. Now they have informed me that they will no longer come out to fix it. It is still under warranty. Anyone that reads this don’t do business with them they not most of the even answer your calls or call you back. I had to go through this winter with no heat except a wood stove and cold air blowing constantly from the furnace mind you it got down below freezing.

We used Aire Serv after a friend mentioned they were getting their furnace replaced. I called and was met with polite responsive receptionists, who then set us up with a free estimate and sent Francisco to help us. He was wonderful. Very nice, knowledgeable, and to the point. He gave us a few options, explained the service we would receive when Chris would come to install it. He even made sure we got all the correct paperwork and made the process straight forward and easy. Installation day was very smooth. Chris showed up along with another serviceman and Francisco showed up to make sure everything was going smoothly and was close by if I had questions. They even installed the thermostat we bought from Home Depot for us. Overall, the service was excellent and it was an easy process. I would recommend anyone to Aire Serv and make sure you ask for Francisco to help, he was fantastic! Thanks Aire Serv!

Blake Wilson was our service tech. Unfortunately my air conditioner had stopped working on this last stint of 100 degree days, making me desperate for help. I had called multiple other places in and around Salem with no luck of getting a tome scheduled until I had called Aire Serve. They had told me that I they'd be able to squeeze me in during a 4 hour window of time. Within an hour Blake was at my front door with a great attitude and pleasant demeanor. I showed him the issue and he got right to work. He was able to identify the problem in minutes, explained to how the conducer worked (this was the problem with my AC) and how the AC worked overall. Very was very quick, thorough and polite, and very knowledgeable and professional. Blake had said that he has been taking as many calls as possible to help get AC problems fixed because he considers this an emergency since it is so hot outside and he just wants to help as many people as possible and he is even happy to do so. I would 10/10 recommend these guys to everyone.

The lady answering the phone to assist in helping set up the appointment was extremely kind and helpful too! they all deserve 5 stars.

Scheduling with Aire Serv via Handy was pretty easy. I was actually able to schedule a check-up for my AC unit a week earlier than anticipated. The technician, Blake, arrived after a phone call as expected and was very professional and friendly. I was only slightly unhappy with the cost of services, but found the service thorough.

Tech, Jose, arrived on time and was very pleasant. After getting our review of what has been happening with our heat pump, Jose knew what had caused the issues we had been having and was able to reset our system back to working order. He then set the thermostat and waited be sure he had made the correct adjustments. Jose is a very kind and polite tech, making sure we understood what had happened and why. We were pleased with his knowledge and professionalism. Jose offered us the available maintenance contract and helped to set that up. Should we need service again, we would welcome Jose back as a tech.

Aire Serve was extremely helpful from the time I phoned to when the technicians showed up. They were very respectful of my house, and did a phenomenal job of fixing the problem and giving me preventive maintenance tips for the future.