Reviews of local pros in Salem, Oregon

Exceptional service from Jacob this morning! He got our central air fixed in no time, he was efficient, friendly and professional. Thank you so much, you are a life saver for getting our unit fixed!

Couldn’t be more impressed with the service I received from Affordable Heating & AC! From the first phone call to the final walkthrough, their team was professional, prompt, and incredibly knowledgeable.

What really stood out to me was their commitment to customer satisfaction. They followed up after the service to make sure everything was running smoothly, which is rare these days. Mike is a man of his word.

So glad I called these guys! TL;DR version: go with these guys first, they were super nice and fixed my problem for a quarter of the price.

When my AC went out, I initially called one of the "big" outfits in town to diagnose my problem. "Big" outfit charged $149 for the service call, told me I had a refrigerant leak, quoted me $1,500 to fix it, and squashed my stargazer lily in the process. I called other "big" outfits nearby, who said they they could give a quote, but they would have to do their own service call (more money down the drain).

When I called Mike, he was very helpful and friendly right off the bat. He told me several things that could be causing the leak, did not require an extraneous "service call", and got one of his technicians out about a week later to fix the problem. Jacob was very courteous and efficient, and he had my unit operational in less than an hour. All told, my bill was about a quarter of the other quote. And he didn't squash my stargazer lily. I can't thank you guys enough!

I have had recent occasion to work with Mike. His demeanor was kind, patient and very knowledgeable. He was very generous with his time in helping me troubleshoot our pool heater and even followed up to make sure that everything was in good working order. I would not hesitate at all to utilize this company to service our pool heater. Mike truly cares and it shows!

My entire HVAC system went out in July, it was almost 20 years old. I had several estimates done and decided to go with Affordable Heating & Aiir. Their service and product is fantastic!

They showed up on time, did exactly what was promised in contract, cleaned up everything after the install, and responded to a minor factory issue immediately at no additional cost. Thank you!

Fast appointment, but that was the only highlight. Came out "diagnosed" my issue as a coolant leak, however they did not do an actual leak test, so I suppose it's process of elimination? I accepted that maybe my unit was old an it may be time for a new one, however my heat isn't working now either, I'm no expert ( although I'm very handy with repairs) but that's why I called the "Experts". I suspect It was a bad diagnosis, but I paid the fee for diagnosis and got nothing in return but an educated guess? Thanks for nothing.**** Update**** After reviewing response from company, we were never given a written quote and after "91" days a follow up either.

Asked for a quote. Had to call back several times to inquire about the status. They were absolutely not interested in our business. Very unprofessional. No one returned our calls. Finally got them on the phone and they tell us they won't do the job. Took them 2 weeks to let us know. We have used them several times in the past. No more. Will not be doing business with them again.

Gagle’s HVAC & Plumbing is a 5 star company, their customer service is excellent. The technicians are knowledgeable and courteous. We’d highly recommend them.

Nobody likes making service calls or spending money on repairs, but Gagles Heating made every penny worth it. Grant was very professional yet easy going and above all else knowledgeable. I appreciate all the time and hard work! Thanks again!

Jackson, our service person, was very pleasant and seemed very knowledgeable. Gagle's, a family owned business, has been our furnace and ac company for almost 30 years, and we have always been happy with their service.

Answered the telephone quickly and friendly. Grant Gagle arrived on time, swiftly fixed the problem, and was willing to teach me about my furnace. The $140.43 final bill is well within reason for a same day service call, and the deep technical knowledge exhibited. Gagle's is my go to contact for HVAC and plumbing, they made a believer of me in one visit.

Do not trust these people! I called them out when my furnace had a burnt up circuit board. They needed to order the part and give it time to get here. OK, No problem. The tech told me they would call and schedule a time to put it in. Great! So the receptionist calls back on Monday morning to let me know that the price was over 700 dollars and asked me if I still wanted to proceed with the service. I said yes, and asked her how much the part was individually. She didn't want to tell me. She said she only knew the total, and would have to call me back and let me know, but in the meantime the part WOULD be ordered so we scheduled it to be replaced on Friday between 10-2. She never calls. So Thursday comes around and I call just to make sure we are still on for Friday between 10-2 as we scheduled because it's getting down to 35 degrees and we're cold. This woman tells me...oh, I was just about to call you and let you know how much the part was. She said it's not even ordered it yet, and I'm not on the schedule at all. So here I am waiting a whole week in 35 degree weather thinking they were going to make good on the appointment that we DID make. Needless to say I got the part number and started calling around to see if anyone else could get this thing in by Friday because I took the day off from work for this. Turns out that the other company I found and used was able to order the part and have it put my furnace on Friday morning at 475 dollars. Pretty big price difference for the same work, but I'm just upset with how shady the whole thing was. I wouldn't recommend these people to anyone!

I was sitting in my own house speaking with the guy.. He twisted my words and said I insulted the company which I also had a witness nearby to prove he's full of it.. I was just agreeing with him that the last person messed up their job, as he said. Therefore, he had to come out and fix somebody else's mistake. I said I was happy he came out and we wanted to see him again. He said I will be back if we have the part to fix it. Didn't bother calling... Just told everyone that it was my fault because I made him so "uncomfortable" it interfered with doing his job more like an excuse to not come out and work. That's not right, If a part is warranted by the company, that did not work properly. They are bound by that they have to come out and redo the job. In life, you don't get to choose who you work with. Or your customers That's not an excuse to come out or not do the job. Or even bother coming back or making an excuse to make me feel uncomfortable in my own home. Sounds like that's more a commission complaint to make on our end if they're going to continue to not want to redo their job or use me as an excuse. I'm just stating how I feel and I have a witness proving that I said what I said and what I did not say. Either he exaggerated or he twisted The Words, which he probably did both. In order to get out of doing his job. You know part of life is dealing with uncomfortable situations and the job Workforce. That to me sounds like just an excuse and it definitely is. But that's not even the tip of the iceberg. One time they came out to fix the job yet again. They promised me that it was only going to cost me $89 total and that was the final charge. The guy said to my face. They leave the house charging my card $289 when I was promised a final price which are $89. I never saw my money back on that deal. At least, They came out finally did their job. Hopefully in the future they communicate better. And not tell lies about the customer.

Gagles is the BEST. I own The Dog Bark, a local doggy daycare and our A/C went out this summer and they came the very same day...It was the day we hit a record high of 115 degrees so they were literally life-savers! Because we are taking care of animals, it's so important that we have temperature control at all times. This winter, our thermostat was knocked off of the wall and they were at our facility within one hour to fix it. They are always polite, prompt, knowledgeable and I am SO grateful to Gagles!

I had a stripped shutoff valve going to my icemaker. He quickly replaced the part for me so we could move the refrigerator in preparation for a flooring project. Adam quickly.saw.the problem, explained it to me and replaced the valve. He is very kind with a great personality. Thank you Adam!

Basking in the glow of a wonderful heating/cooling system installed by professional installers. From start to finish, a truly awesome experience. My system was NOT an easy install, but from quote to clean-up was...may I say, "Easy and Painless" for me.

The only "glitch" was them forgetting to re-light the pilot on my water heater. A quick phone call and all is right with the world. No harm, no foul. If I **EVER** needed to use this company or refer a friend to this company, I would know that the service level would be top notch.

Can you give me a few more stars to add? 5 isn't enough!

When the power outage resulted in our new furnace not coming back on Gagles sent out a technician within 2 hours. He fixed the problems within an hour and restored our heat. Great job, really courteous.

I have used Gagle's on a couple occasions. I will never take my business to them ever again.
They came out do a pressure test and were rude to my wife. Despite that on another call I had to have a new furnace replaced to the tune of over a thousand dollars and was told that with the new heater and some former electrical work on the old heater the system would be fine.
Then on a recent call they said my heat exchanger was bad and they just flipped a switch which was 89 dollars. Said another heat exchanger was another large expense so they lied when they said my system would be fine for 15 or 20 years.
This call was not authorized by me as I was out of town and a family member called Gagle's.
Now they are wanting their 89 dollars, when I called to talk to them I was told the bill stands. Well I might as well pay it but let it be known I do not and will not endorse this business.
Heck I even asked if they would split the last service call and take 50% settlement but alas, no was their answer.

*** Garbage Heating & Air*** DONT USE THIS COMPANY**
** Get What You Pay For W/ Gagle's Heating & Air**
They deserve zero stars unfortunately google requires at least one star.

We went with this company for affordable ductless heating & air installation, they were priced well for the Salem/Keizer area. But were completely reckless with their install from start to finish. They ran 220v wire underneath the house (they really struggled to run the wire) in the process of running this wire, they arc'd underneath losing total power to half of our home (3 bedrooms and half of our living room), completely blowing out our dryer in the process. We informed them about the dryer, they had the electrician (Scott from their associate company Connections Electric) check it confirmed that the dryer is dead (Gagle's did not care what so ever) They accomplished blowing the dryer dead with great skill by unplugging and plugging the main power (numerous times) from outside the home. They trampled our garden. Due to electrical problems caused by Gagle's which their associate company couldn't fix either (Connections Electric). We had to call Northside Electric to finish the slop work they did, to restore power back to our home. After much frustration and horrible customer service from Gagle's heating & air, we are happy with our ductless heating & air but the damage caused during their process of install was unethical and completely unprofessional. Not to mention we had to bicker back and forth with them to get any of the problems fixed that they created.

I highly recommend them, they are so professional . I called them and they came here less than 1 hour. And they did not charge me like evergreen $1,200 for service which they charge me a very low low happy day price.. if anyone has a problem with air conditioning heating and specially plumbing they are the one to call guarantee you. I am so happy and satisfied with the service that they did for me. Love you guys God bless you and I will always call you whenever I have a problem. Sincerely William Bearse

I will never use another group of people to trust with heating our house. They are always prompt, kind and honest. Rickey came out and was great. We had issues with their supplier getting the correct part into town and he made every attempt to make sure that while we waited we had what we needed to stay warm. The part came in and it was fixed in about 45 minutes. Thank you!! My family will be a lifetime customer. :)