Reviews of local pros in Salem, Oregon

I feel this company does good work but make sure you keep tabs on payments to them. First time I had them come out (2023) and do work they took my card, charged it, then called to say they didn’t have the payment. Checked my bank account record and the charge was there. Then they called back and was told it was run under a different account for the business. Oops

In May of this year I called and had them come out to diagnose the system again, and it needed some warranty work (AC installed by a different company). I thought they ran my card that day for the diagnostic work, guess not (no charges seen on my bank account then). Warranty work was done and paid for in June, system has worked flawlessly since then. Appreciative and thankful about forward thinking I was happy to pay for.

Then got a call about the outstanding balance from the diagnostic visit in May. Ugh… And I don’t remember the exact details if we agreed to roll that expense to the repair work or if they took my card that day and the charge just didn’t go through.

I asked Gagle's to provide an estimate for complete replacement of Heat Pump, Air Handler, and lines. They provided a detailed explanation of 4 options with all costs clearly outlined. The office staff was a pleasure to work with, as was the person who provided the estimates.

Excellent business. I have used Gaggle’s heating for a few years now, and they always make my life easier with my heating and AC needs. They are honest, and all employees are great, from office Ito technicians etc. I will continue with them for years.

Gagles Heating does an awesome job at very reasonable rates. Over the past several years, I have used Gagle's for all my heating and cooling needs. Their staff is friendly, thoughtful, and most of all their pricing and customer service is above reproach! Gagle's is the best in the land!

Called them about a part, the lady who answered got me to the service. She was very helpful and talked to me about parts. it was a capacitor and i was able to pick one up same day! gave good information on taking pictures of the wires before removing to make sure i put them back correctly.

Grant came to my house to give me an estimate to replace our furnace, with an option to add A/C. He is a super nice guy, and I was very impressed with his knowledge regarding HVAC. He took the time to communicate really well, and answer all of the questions I had. He even offered to clean a component on my furnace because he noticed by the way the furnace was running, that is was needed. I got his estimate to do the work the same day. They beat the other estimate that I got by about $3000. It is very noticeable that he cares about his work, and takes pride in his work.

Great experience with Gagle’s! The technician Devin was knowledgeable, professional, and communicative. He was able to quickly diagnose, order, and replace the parts for our furnace in under a week.

The entire team was easy to reach and schedule with, and estimates and invoices were transparent.

This company is amazing! They went to my parents for a maintenance and were very thorough. They took pictures and even made us aware of some downed ducting but didn't pressure us into doing anything. prices are affordable and they have done a great job with giving us information on our system.

I am incredibly disappointed in this service. I’m not confident I have ever left a Google review that was bad for a company, because running a company is hard and I try to offer grace. However, two weeks later and no communication, disconnected air conditioner that was supposed to be reconnected, never a phone call (despite stating they would call me multiple times), and when I attempted to express my concerns and get information about where we are at with the process and if she knew when they would be calling me, the secretary hung up on me. I called back, requested a manager, she told me there are none. After some back and forth, a “manager” magically appeared on the phone. This “manager” repeatedly interrupted me, told me that she is in charge and there is no one else to talk to, was interrupting me frequently. She did inform me that the owner is her father in law. Finally, after multiple requests to be transferred to the owner or a voicemail, ANYTHING, I magically was transferred to the owners voicemail.
The owner calls me… because he does in fact have a phone. The entire time he is supposed to be hearing my concerns about the lack of communication he interrupts me, talks in a patronizing and incredibly condescending tone. I asked him what he had heard about my situation and he said (multiple times when I continued to ask what he had already heard), this isn’t about what I heard you need to just tell me your side because there are two stories here. I reminded him that a company should be focusing on the concerns of the customer regardless of what another “employee” tells them. He again spoke to me in a condescending tone, which I asked him politely to please change his vocal inflection because he sounded very rude and condescending. He told me he has one voice and then continued to talk to me as though I was one of his children. I am so disgusted with the customer service here and I’m not certain I have ever had a manager/owner act like that when a customer brings a concern forward. All he had to do was apologize for the way his employees treated me, to include hanging up on me, and his pride prevented that unfortunately.
I will add, the technician (Daniel) that I talked to after hours yesterday and who did come out to my property this afternoon was incredibly nice and validating. Not only was he incredibly validating and nice last night when I was frustrated, but he continued to be incredibly nice today. What I do find interesting, he of course is not related to the “managers” like everyone else is. Maybe it just runs in the family to be rude.

Either way, their fabulous technician fixed my issue and was kind, validating, and apologized multiple times.

I would strongly encourage anyone looking for HVAC services to go through another company for any sort of good customer service. Apparently we don’t teach good customer service in companies anymore.

Update 2- Gagle's came out and connected our gas line the week after we called. There was lots of confusion as to why it has been missed. I'm glad we found the issue sooner, rather than waiting years to buy a gas stove and having no gas!
Update-Gagles also put in a gas line so we could install a gas range. When we bought a gas range a couple months later, no gas was coming out of the line. We called and asked them to come out and figure out the problem and made an appointment for a week later. In the meantime I went into the crawl space and found the job had not been fully completed. They ran a line under the house to the range, but it was never tired into the gas line. I will update again later with how this is handled.
We had Gargle's come and install the works. A new furnace, AC unit and thermostat. After getting 5 different quotes they came in with best offer and had good quality products. We appreciated that they were clear about what was included and we never felt like we were being up sold. They were very knowledgeable and patient while we had to wait for our electrical panel to be upgraded to fire up the AC unit. So far everything has worked out well and installed clean.

I would recommend them to friends and family.

I have been a customer of Gagles for over 20 years. From the day we met them & they installed our element, they are always professional, on time, knowledgeable, friendly. After years of service, replacement’s/ repairs are needed as we have had our element over the extended warranty but they work hard to bring the cost to a minimum & also try to keep the element running in a safe way until a part comes in. Of course today 8/11/25 with weather alert (101 in Salem) my A/C went out went out. I called earlier in the day, they came out same day & we’re able to get it working & then onto the next customer in need. People that I’ve referred Gagles to have thanked me & Gagles.

I can’t say enough how much I appreciate Gagles & the Gagles Team.

Our only heat pump went out, and we had gotten quotes from other HVAC companies that were 14 k to 15k, Gagles came out quoted me 11k and he was able to get me 4k off. I am really happy with their prompt service and expertise. We have a new unit that works great. My family and I thank you. You have a customer for life.

It was refreshing to work with a company where every person I had contact with was friendly, professional & a genuinely good human. My project encompassed getting a furnace, AC unit and new duct work installed. I was impressed with the quality and timeliness of the work that was done. Also, the price was very reasonable and fit perfectly within my budget. I look forward to having an on-going connection with them to maintain my furnace/AC, and would highly recommend them.

We have been long-time clients of Gagle's Heating, and throughout our association, they have consistently displayed remarkable courtesy and efficiency in scheduling appointments. Recently, we had a new AC installed, and the receptionist with whom I communicated was extremely helpful and informative throughout the process. The technicians who installed the AC were not only courteous but also worked efficiently. The final technician who visited to ensure that everything was functioning correctly was truly commendable. He provided thorough answers to all my questions and even offered assistance with replacing my filter. We hold this company in high regard and appreciate their outstanding service. My family and I are extremely satisfied with the outcome. We express our sincere gratitude to everyone involved. We will continue to recommend this company and seek their assistance in the future whenever needed.
-The Debusschere Family

Scott Lineburger ensured his team (great job Jeremiah Ramirez and Jinu Kim!) was responsive to our need and was able to come install a brand new furnace in a very quick timeframe while it was still cold at the end of April 2022. We never felt pressured to purchase a furnace that was beyond our present means, and were able to have a quality furnace installed that was on the lower end of the price spectrum. We had a family friend who has been in HVAC for 40 years let us know that the deal we got was a good one, and we have had no issues with the furnace since installation. Got our 10-year parts warranty registered too. Seems like a solid business.

So much so, in fact, that we went with them again in June 2023 to install our Central A/C! We again had Jeremiah come install, along with O'Shey, and they both did a great job. Again, we were told by multiple personal contacts in HVAC that we got a good deal on this install.

Salem Heating & Sheet Metal recently installed a Lennox heating and cooling system for me. To start, comprehensive and detailed measurements were taken by Ed. At a later date, two very knowledgeable HVAC technicians, Mike and Matt, spent a day and a half removing the old furnace and A/C, and installing the new ones. They were punctual, very respectful of my home, provided thorough answers to any questions, and completed the project sooner than expected. These personable, polite and skilled technicians are a credit to Salem Heating & Sheet Metal. I highly recommend this firm.

We had the pleasure of having Mike and Oshey come and replace the duct work. Under the house was a total mess and destroyed by rats. They did awesome, worked really fast, and Mike went and got me a new filter for the furnace. Super grateful for that! They cleaned up and made sure everything worked. I would definitely recommend Mike and Oshey!

From the very beginning Salem Heating has been great to work with. Our initial contact was with Craig who came to our home and wrote up a proposal. He answered many questions, and when we had more, was glad to stop by again to make sure we were completely satisfied. The day of installation arrived and we met two fine hardworking and friendly installers, Mike and Matthew. They were knowledgeable, efficient, conscientious, and were careful to clean up their work area each day. Both a furnace and AC unit was installed. After the installation was complete, they ensured everything was working and we were completely satisfied with the installation. From start to finish, this has been an A+ experience for us and we highly recommend this business to you.

On time ! That's important to me. Friendly and professional. Respectful. Efficient workers. Cleaned up after themselves. Explained how things worked with the new heat pump. Randy and Ryan installed and they were superb! Lou came out several times to "diagnose" the problem with the system.. He was also excellent. I spoke with Martin on the phone and he was also very good and responded quickly to questions and concerns. Bob came out and got the system functional until a new heat pump could be installed. He was also excellent. I have nothing but good things to say about your company and heartily recommend it to anyone who asks.

I was very pleasantly surprised by Salem Heating's sales man Craig. My A/C was not working, and given the fact that our A/C and furnace system has been over 20 years old. I thought it is my time to bite the bullet to replace it. I called around for bids. other sales persons who came to my house were happy to provide me all the options for replacing everything, and to their credit, there was nothing wrong in what they were doing. But only Craig who listened my A/C problem, asked my usage and looked into my current equipment, and RECOMMENDED me to have the system checked by a skilled technician first, before rushing into any replacing decision! fast forward...I got the system checked, and it turned out my A/C is still working fine, it is my furnace rusted out inside and caused shorts for A/C. So I only need to replace my furnace instead of a whole A/C and heating system! Currently, my A/C has been running great in over 90 degree hot days after a minor repair (knock on the wood).
I have never seen such a honest sales person like Craig before who would put customer's interest ahead of their own! Craig struck me as a genuinely kind-hearted person. He is also very knowledgeable and patient in helping me to choose a proper furnace for our house. I am happy to work with him and Salem Heating to get my new furnace installed soon!

Salem H&SM stand by their work, and support their customers.

We had our furnace installed by Salem Heating & Sheet Metal almost 10 years ago, through Costco. Doing some recent HVAC work unrelated to the installation, we discovered a mistake in the installation - the cooling coils mounted too close to the furnace, which limits the air flow. Admittedly, the furnace installation manual is a bit confusing on this topic. I called to see if they would be willing to take a look, even though they are no longer a Costco partner, and if indeed it was not installed quite right, to fix it... and spoke to Bob Moore, the service manager. He and Ed Morris determined that it should have been installed with a spacer between the cooling coils and furnace, and then agreed to put one in, free of charge. It was no small job, either, it was 4+ hours of work, in addition to the trip to diagnose. I'm very impressed that they stand by their work, and would work with them in the future given this experience.