Plumbing reviews in Tigard, Oregon

I received a quote from The Plumbers for a repipe job. While I did not end up going with their quote, I was very impressed by their attention to detail, great communication, and thorough inspection leading up to their quote. I would have no concerns using The Plumbers for plumbing work in the future and I may very well personally use them in the future for other work.

We are long-term customers, and their customer service never ceases to amaze us. Thank you, Glynn Stubbs, for your wonderful assistance. Plumbing issues are never pleasant, but working with George Morlan always makes it come out right!

If it weren't for the plumber's positive attitude and willingness to work around a house-vac that was slightly in the way this would have been one star.

After hearing all the radio commercials, I decided to give George Morlan a try. After comparing several local plumbers, George Morlan was the only company that had availability to replace a failed water heater within a few days; everyone else was a week or more out.

I was quoted $1,008 for a 6 year water heater including install and permit. They provided a Reliance brand "budget" water heater that can be purchased for $400 locally. Additionally, the permit they pull (Oregon Minor Label program) costs only $14, but I was charged $39.

In all, the labor ended up being over $500 for 40 minutes worth of work.

Considering I asked them to quote replacing both of my water heaters and they were only willing to offer a $50 discount for two at once, I'm very happy I decided to replace only one.

I absolutely will not be back for my second water heater which will also need replacement shortly.

Went to George Morland in Tigard to get some advice and parts to repair a break in the water service line to my house, and a break in the ABS sewer line. I had taken some pictures, so I printed those out and the salesman looked at them all with me and helped me figure out exactly what I needed. So nice. Can’t say enough about how kindly they treated a simple homeowner with two urgent plumbing problems. Thank you GM, we’ll be back to buy sinks and stuff for remodels. Not even going to compare prices. 5 STARS ***** !!

I have done 3 plumbing projects in the past 3 months and was glad I went to Morlan plumbing to get the right quality parts. The garbage disposal that I put in stopped working but I didn't have to remove and replace it myself. The warranty included that. The great help I got today for repairing an older sink was extremely helpful.

I would never recommend this store to anyone. When you are there good luck getting someone to help you, and when they do they are unfriendly. I ordered a shower head system on June 26th and was told it would be in two weeks at the most. It is now July 31st and it still isn't here. I have never been contacted by them to let me know it would be severely delayed. I have called multiple times requesting an ETA and every time they say they'll try to find out and call me back or tell me to call back the next day. Needless to say I never got calls back. I asked to speak with a manager after I was treated rudely for asking why my order was so late and when I could get an ETA. Even after explaining that I have no shower and am having to drive to my relatives to shower every morning the manager weakly apologized and clearly didn't know how to handle customer dissatisfaction. After hanging up on them when I was once again told "we'll have to call you back" I finally got a call from someone. He also weakly apologized and continued to stuff food in his face and chew his food loudly while talking to me. My suggestion is to go there to look but buy elsewhere.

Todd was fantastic and so patient while trying to find the correct replacement cartridges for faucets that I purchased from them 15 years ago. I still need to go home and get more information on the other set I need and will work with Todd again. I use George Morlan's plumbing for everything I need. The know their business well.

I was looking for a replacement part or my kitchen faucet. I found one in the UK and one in Canada. I called George Moreland and they had one in stock and I was able to pick it up. These guys are fantastic! And work with you to figure out what you need

Glyn Stubbs at the Tigard store is amazing! Twice I’ve asked him for advice on plumbing problems related to sinks and faucets. Each time he took the time to walk me through the replacement/repair.
Both times he printed off the diagram of the faucets and its parts and instructed me on how to do the repair. I bought the parts and went to work.
The last time a few days ago his direction helped me fix a problem for which a well known plumbing company gave me a $1,300 estimate. That cost me $50 in parts and a couple hours of work!!!
Unbelievable!! I’ve done business with that plumbing company for 20 years! Never again. Thanks, Glyn.
ps: Glyn, I hope this doesn’t swamp you with a bunch of novices asking for advice.

Victor (the manager) is arrogant and very unprofessional. I purchased some parts for a shower from the Tigard location and had to go back for the entire rough in kit. The gentleman at the counter was very helpful and told me I could bring back the other pieces I purchased since the entire kit also includes them. I told him that I opened one of the parts and he said that is fine as long as it wasn't installed I could return it.
When I came back to return it Victor told me that he wouldn't take it back because it was opened and he couldn't resale it. When I explained to him that I was told differently he said "by who"? I told him that I didn't know his name but it is on the receipt. He acted as if he didn't believe me and said "lets see what he says about that". The other employee confirmed that he told me that but Victor still treated me very rudely. He seriously does not understand the concept of customer service. I flip homes and I have spent over $2,000 there in the last few months but will never go back.

I have always felt that George Morgan plumbing had less than average customer service but today is the worst. My customer was sold a shower valve and trim kit that not only didn't work together but the cartridge that was sold didn't ever fit the valve body. When I took everything back to them they wanted to charge my customer for the correct parts and where very rude to my customer and myself. I lost a day of work because of this and to be told to grab my parts and leave in the end was the poorest customer service I have ever witnessed. I highly recommend going elsewhere for your plumbing needs .

I gutted my second bathroom and needed to replace the valves and hardware for the shower/bath/sink . The selection at Lowes and Home Depot were very limited. I went to Tigard George Morlan. It was late in the day and the store was busy.I was a little overwhelmed at the large selection and needed help. Robin offered her assistance and was wonderful with her expertise and going the extra mile to educate me on safety changes in plumbing. She redirected me to redo my water turn on/off and even went out to get inventory in back to ensure I had best selection. Although she was under a lot of pressure with phones ringing and line of people and store about to close, she held her cool and demonstrated kindness and respect to everyone. Great business! Thank you Robin

Had the “vintage” part in stock that none of the big box home improvement stores had in stock. Very competitive price too. They gave me great advice for completing the repair easily. Now I will always go to them first for all my plumbing needs!

I was pleased with how quickly I was able to get scheduled. The plumber sent out was very nice and professional. I also found them to be the best priced after calling many companies. The reason for my three star review is that the plumber did not test all of the electrical components before or after install. So when I turn on the faucet expecting hot water it was cold. They came back out to look at it and it turns out that the electrical from the wall was bad. I understand this is not their fault however, I am a bit upset that he did not inform me of this. He had to have known that power was not being provided to the new unit after installation? Is it not standard practice to test for power after install?

A pleasure to work with. The location has had a refresh in the last little while with some new products and some nice built in displays. A really wide selection if you want to see a lot of different options in one place.

Plumber who came to my house to fix my water heater did a great job.

My problem though is that with their call center. They seem to have taken lessons from the Tesla School of Customer Communication. The day that the plumber was suppose to come out, I was to get a call by 8:30 AM, I had to call at 9:30 and the person on the other end of the phone acted as if I completely ruined her day by making her give me the information on when my service was going to start. When it was 30 minutes past the time when the plumber was to arrive, I had to call to find out that he was delayed and I would then have to reschedule for the next day and they promised that the plumber would be at my home by 4 PM. I called at 5 PM, because of the wonderful customer communication, was informed that he would be late. I finally got my water heater fixed by 6 PM.

Again, the plumber did an excellent job, just there is NO communication from the call center when they should call you or when something has gone amiss.

Mly water heater was leaking gas. I initially called nw natural because of the gas smell in the house. Nw natural found the leak at the water heater and turned off the gas to it. I called George Moreland plumbing as the were the ones who installed it and still had a warranty jon the unit. I spoke to a lady named Alice and I kid you not she was absolutely horrible to me. I guess she does not like her job as she was argumentative with me the whole phone call. I asked her why she was being so rude, she just said she was not. I disagree. She sounded jhiateful and was very rude. If this is the kind of employees they have at George Moreland Plumbing I will never call them again, never purchase anything from them and will tell everyone I know about this experience.

Glyn was so professional and patient with me, helped me identify the replacement part I needed for my bathroom. Will definately come back!

First, I am not a professional. DIY home dad is an accurate description. There is no way I could have figured out how to fix my kitchen faucet aerator without the help of Alex and Bob at GM. Great customer service and saved me about 10 visits to Home Depot. Highly recommend GM and will be back.

I came in today because the diverter piece in our tub spout wasn't working. I previously went to Lowe's and got a universal spout that didn't end up working because we have some janky plumbing in the house. I ended up going to George Morlan and I showed the spout to a really helpful employee, Austin. He was able to offer a repair kit and took the time to actually help repair it with the kit while I was there. I only had to buy the repair kit and not a whole new spout. Austin is awesome and provided amazing customer service. Thank you!

When you've been looking around, then sitting waiting, for 30 minutes and a salesman from the back introduces himself and opens with "Are you guys tired of being ignored yet?" Well, I gather you know you're not going to get great service. However, Brandon did provide good service, but you could tell his teammates were a bunch of crony former used car salesman types. That's not a compliment by the way. Hope he's on commission as I know I spent the most money of anyone in the store at the time of my visit being I dropped over $1100 on a new tub and fixture in 10-15 minutes, once I got service.

And then they don't communicate with you that your delivery will not arrive in the morning as scheduled, or rather, not even the same day. And I had to make the phone call to find that out, not the other way around. That's just another sign of lousy customer service. They only get three stars because they do carry quality products, otherwise this would be a 1.5-2 at best. George Morlan, the VA of customer service.

They just failed on a faucet order also and didn't get it delivered because someone dropped the ball. Again, the only reason I use this outfit is that they carry high quality products, their service is lousy. I wonder how they stay in business operating this way.