HVAC reviews in Bensalem, Pennsylvania

This was a complicated Split System HVAC installation between two floors, down through an inside wall, then through minimum inside conduit to the outside HVAC unit. The DOWD team did a great job of working through the installation challenges to optimize operation, and the curb appeal, of the HVAC system both inside and out. The site manager was a great team leader, working shoulder to shoulder every step of the way with DOWD’s experience technicians, while always taking care of my customer questions. It certainly was one of the best contractor experiences I’ve ever had.

Scott Fisher was very professional and thorough with everything that he was going to perform as far as my new A/C installation. I would highly recommend this company for any of your HVAC and heating installation or repairs. His crew was very professional as well as their work ethics.

We had the winter maintenance on our heater done. Our service tech was Dan McG he arrived on time, was very professional and answered our questions. I would highly recommend him and will request him next year for our summer maintenance. We have the service contract .

Nice to get anything installed by people who know what they're doing and aren't rushing to get to the next job. The men from Dowd-Fox consulted with me about placement. They overcame each difficulty and did a great job installing my new HVAC system. My house was cool again in just a few hours.

Alex is a great tech, he took pictures ( which he sent to my email) of outside unit and showed me what needed replacement...explained how they arrive at the numbers for my unit to work properly...he was not pushy, he gave the options do nothing and hopefully the pieces that need replacing will be ok for a while, call the office and make an appointment or he had the parts and could do it today, he gave me the price, which I felt was reasonable and had the work done. DOWD installed this heatpump in 2010 and I have always maintained the twice a year check up. This visit was a maintanence check up. I couldnt be happier with the work and the tech Alex is an asset to the company

I think his name was Ishmael (could be wrong) arrived before 9 am AWESOME!!!!
He explained everything in great detail
Because he had to change up the layout a bit The work was amazing… no mess left behind

We were very happy with their service. They were here when they said. Very nice & did the repair. I would highly recommend them to anyone looking to be treated fairly & quickly. Thank u we will be talking to u again.

Technicians and installers were very professional and explained everything. The job was done in a timely matter. They cleaned up after installation. AC unit is working like a charm, No complaints at all. Definitely would recommend Dowd Mechanical to friends and family.

This company is AWESOME!!! We had an emergency with our air conditioner. I was calling all different companies and no one could help us that day. I called Dowd, explained our situation and they came out within 45 minutes!!! The technician, Alex was wonderful!! He introduced himself, found what was wrong and fixed the problem. After he was done, he explained what happened and how he fixed it. We were so thankful. Being a 3 generation family ages from 60 to 3 months old we needed our air conditioner with this heat and Dowd made it happen. We will DEFINITELY use Dowd for anything we need from now on!!! THANK YOU DOWD!!!

I should begin by saying that I was very happy to finally find an HVAC contractor who was willing and able to service the FCUs in my condominium! The technicians arrived on time and they were very professional, careful, knowledgeable and courteous. The service was completed quickly. The performance of my FCUs was significantly enhanced! I should mention that the cost was not inexpensive, but all the work was done well and very neatly. I highly recommend!

This is an update on my review from a year ago. If I was able to go above a 5 star review I would. Mike McCarty has been helping us with our HVAC issues from the first time we called DOWD and has been the most caring and professional individual we have worked with. Today we had a new system installed. Dimitri and Mike (not McCarty) installed the system and displayed the epitome of professionalism. They worked diligently from 8:50 am to 7:30 pm to ensure everything was done CORRECTLY! This company should take pride in hiring the quality professionals that they do. If you are in need of anything HVAC related do not hesitate to call DOWD. They are definitely the best in the area and we can’t thank them enough for everything.

Your technician Dan was absolutely hard working and very knowledgeable. He walked me through his findings and located the problem and made the repair. He’s an absolute asset to your business.

Scott F. came out to provide me with an estimate and answered all of my questions. There was never any pressure to sign any papers or go with a certain brand or model furnace/ac unit. I wasn't in a big hurry to have my system replaced as my 27 year old Carrier system was working fine, but it was on borrowed time. However, I think I decided to move forward on a Wednesday and the following Monday everything was installed.

Terence and Ish came out to do the install and Ish (This guy is a warrior) was installing the AC unit outside in near blizzard conditions while Terence took care of business inside installing the furnace. I had a whole house humidifier installed also and so far everything is working just fine. As a matter of fact, the furnace made a suspicious noise the first time it started up which went away almost immediately and I was fine with it, but Terence ordered a new inducer motor and had it replaced the next day just to be sure. These guys definitely want to make sure that the customer is satisfied and aren't happy unless you have a solid working system in your home. A+ from me for Dowd Mechanical.

We have been a Dowd customer since Joe started his own business in 1997. I wouldn't trust anyone else. His technicians are knowledgeable, reliable, personable and always take the time to explain any questions you have.
They are the best!!

I couldn’t be happier that I chose DOWD to complete an installation of a new heat pump system. I previously dealt with the company for a few service calls, and they provided excellent service; therefore, I elected to have DOWD install the new system. Scott provided excellent consultation for both products they install and was responsive for all of my questions. As it pertains to installation, Ryan, the lead mechanic delivered a high-quality product. The attention to detail that he took when installing the unit is apparent; all wires are pinned to the unit in straight/vertical lines, all of the plumbing aspects follow suit, the humidifier is centered and level on the unit. During the installation, Ryan was teaching and mentoring the apprentice, which shows DOWD’s commitment to develop quality mechanics. At the end of the job, they ran through all of the various features of the smart thermostat, life cycles for the humidifier and air filter, and best settings. The day following the installation, the office completed my product registration with the manufacturer, processed my PECO high-efficient rebate, and scheduled my first preventive maintenance. With all that said, choosing DOWD was the right decision, and I couldn’t be happier with my new system.

Where to start...let’s start with the 3 hour maintenance visit I endured last week. Well, the last thing you want to do is clean your carpet after an air conditioning check up appointment, but that is exactly what we had to do after the kid they sent tracked mud through the house after spraying out the two outdoor units forever (something that has never had to be done in the prior 8 years I’ve been dealing with this firm). Let’s see, what else - oh, well clearly he can roll a hose, moved our storage box onto our shrubbery and left it there, and then didn’t even put the AC disconnect back in operational mode...forget off or on, he just yanked it and left it sitting atop the box.

Fast forward a week...this morning I get an email from the owner Joe Dowd that he doesn’t want to do business with me because I questioned an 88.7% increase to the labor cost on replacing an under warranty evaporator coil. I was emailing with someone (no signatures given) in the Dowd office yesterday to confirm an appointment for the repair and simply asked if “an increase in labor cost” was the extent of the explanation on the increase from 2016 when I did this last time with Dowd...on a unit they recommended and sold me 8 years ago, by the way. I went on to say that I haven’t seen those kinds of increases in my salary in the past 5 years and that Dowd must be good to their employees if labor is up that much. That simple.

Joe (and whoever else is behind the emails from the office) takes offense to it and he writes me to tell me to find another firm to do the work as I was not being collaborative so he didn’t want to work with me. So I called, cuz ya know things can be taken out of context in emails. He went on to tell me how everything has gone up in price and he was tired of customers questioning him...and then started to quote the increases in lumber and chicken wings...I didn’t ask him to build me anything, or to go to lunch...just to replace the coils on units he sold me, and to explain how it had gone up that much in such a short period of time. Inflation be damned, I think anyone seeing those kinds of increases is going to ask about it if they are an informed consumer. But he called my email questions the equivalent of “throwing rocks at his front door”.

So if you are a Dowd customer, don’t question price - he’ll just send you packing. And don’t expect him to stand behind the systems he sells you, “call the manufacturer, I don’t make them” he said. So he WILL take his profit on selling you a system, and he WILL make money replacing under warranty parts, but don’t ask for reasonable explanations on price or sharing in the cost pain of fixing AC units that he sold you (talk about collaboration).

Beware existing and potential Dowd customers, Joe’s on the warpath!!!
So the next time someone asks me for an AC recommendation, or I see one of those Dowd banners at the little league fields, I’ll just chuckle and say, “have I got a story for you...” Way to treat an almost decade long customer Joe.

Update - See folks - still not answering the question on WHY the huge increase from the last time I had to have this same repair done by Dowd in the owner response.

We had a minor problem with our (Dowd) newly installed HVAC system.
The repairman responded in one day, immediately recognized what it was, and corrected it perfectly at no charge to us. Also he re-exlained how to get the best serevice out of our programmable thermostat. He was extremely pleasant and efficient, as was the company personnel I spoke with when I called.
We are very happy that we chose 'Dowd' for our needs, and absolutely give them our highest reccomendations.

Would give them zero stars if I could. Maintenance came out at 10 am, said he had another job and would come back. Came back at 6 pm, was done by 7:30 pm. Charged me $1,800 for a cleaning, and my heater broke down within 2 weeks. Would never use again

$464 to for less than 10 minutes to light the pilot. I was told that there would be a $150 service charge for coming out, which i agreed to. Said he would look at it and let me know what the problem was. Come back in less than 10 minutes and said it was fixed. $150 service charge and $314 to LIGHT THE PILOT. When i said wow, that seem pretty steep, he said half of that is for the looking at the system and the other half is to LIGHT THE PILOT. Glad the heater is lit, but definitely feel ripped off. And I know the reason he didn't tell me BEFORE he lit it. He knew he couldn't justify the price. Im just wondering if there are different prices for different shades of people 🤔

It’s such a comforting feeling knowing that DOWD ‘has my back’. They are always responsive and take care of my needs. They are reasonably priced and the technicians are very friendly, knowledgeable and professional.

The Comfort Consultant was honest and gave us good options. Helped choose the best choice for our house. The gentlemen that installed our new system were great. They did a great job, left everything clean and working properly. I have had no problems since. We will continue to use their services going forward. After the install Dowd followed up and submitted our PECO rebate. :)