Plumbing reviews in Pittsburgh, Pennsylvania

I first contacted Kaleb’s Kustom Plumbing because his Company is Veteran Owned & due to the fact that 3-4 other companies weren’t able unwilling to help my 85 year old Navy Veteran Father who had no heat or hot water plus inoperable faucets in his two bathrooms plus shutoff valves which all needed replacing!!! He also replaced leaking pipes in his basement & repaired an old hot water furnace which had leaking pipes in dire need of replacement!!! He placed my Dads job in the schedule immediately & did his work meticulously while informing us along the way all the pertinent details on his repairs!!! He has earned our business for all our plumbing needs in the future due to his Professionalism & First Hand Knowledge & Skills!!! Thanks so very much Kaleb, Respectfully, Retired L.E.O. Robert Steele

Kaleb did great work replacing our plumbing in our basement. He is very communicative and professional in his work. He makes sure everything is exactly as it is supposed to be before being done with his work. Highly recommend Kaleb!

Thank you for giving us the opportunity to express our extreme satisfaction with Shelton Plumbing! When I placed the call to request service, Kat answered. She was very pleasant, took all of our information and then asked if we had another shower or bath tub! I was impressed with her concern for us in assessing the urgency of the repair. Since it wasn’t an emergency, she scheduled our appointment within three days. And we were equally as impressed and pleased with the repair that was completed by Jake! He arrived on time and even had covers for his shoes! Jake did the repair efficiently and was very kind and genuine. He definitely is a “diamond in the rough” for your company. After our experience with these two employees, it is apparent why your company is rated so highly! We will be
using Shelton Plumbing for all of our repairs.

The Abbott's highly recommend Shelton Plumbing for all their home and business repairs. 5+++++

These people are the best!! I had many issues that others couldn't fix and they did it in under an hour! They came quickly, were extremely friendly, professional and amazing at their job! They are following up with other options that I can take to improve my sewer lines even more that fit my budget. There is no doubt in my mind that I will recommend them to everyone I know and they will always be my first call for problems. If you have issues call them first!

The service we received from Shelton Plumbing Inc. was exceptional. We had two basement drains replaced, an outdoor faucet Bibb installed and upgrades to our basement bathroom. Our service technician Jacob and his assistant Joe were professional, knowledgeable and friendly. A job well done.
Jim F.

Mike and Todd came to my house to unclog my sewer line in my basement.They did an excellent job! They were very thorough and quick. I definitely recommend them!

This is my second time using Shelton Plumbing services. Completely satisfied! I will certainly call them for any future problems!

Been using Shelton Plumbing for some time ... Quick response, great work and reasonable pricing!

I called Shelton Plumbing to have a toilet installed. There was a problem with the flange and pipe. Ryan arrived right on time, looked over the problem and told me he thought it would take 45 minutes. It took less time than that. He took the old toilet away and cleaned up the work area. Everything worked well. I was pleased.

Had a great experience with Shelton Plumbing. Plumber and his apprentice were very nice. they did quality work and I paid less than what Expected. A great company to patronize.

This was my second time using Shelton plumbing. They first was in winter when a pipe to my outdoor spigot exploded. They came the same day, within the hour actually, and capped off the pipe. This time they came back to fix the spigot. I've had exceptional service both times. Ryan was personable and explained everything. Do not hesitate to call them for any plumbing needs!

We had a minor issue with a shutoff valve in which it needed to be replaced. The location of the valve was up in the ceiling, and we were hoping to have it moved to a much easier location, but there were no options according to the plumber. He replaced the valve, and was gone in less than 30 minutes. All of our plumbing needs have been done by Shelton Plumbing, and always have been great experiences.

Excellent service. When issues came up, they handled them promptly and fairly. That’s integrity. Would recommend and use again.

10 Stars! Seems like we only call Shelton Plumbing when it’s dire… Again, the attention to our urgency for a now leaking 50 year old main valve was unbelievable! I left a message of some urgency and emailed a few pictures to Shelton’s online email address early Saturday for a “wet” 3/4” main valve in our kitchen, but an hour later it was on a steady drip. I called, left another message, more urgent than the first, and within 20” Sarah returned the call, asked a few questions, commented on the pictures, and said, “ Mike is finishing a job near you, he’ll be there within 15”. Mike pulls in, assesses our pending disaster, and says, “This needs replaced now, it won’t make it through the weekend… let me tell you what needs done, how much it will cost, and, if you agree, I’ll repair it right now… “. He explained that Shelton’s has a very clear pricing policy, no hidden fees, no extra charges because it’s a Saturday… this price will be the same on Monday, but this valve won’t make it that long…same with the service fee for me to come here right now, they’re not charging you extra cause it’s an emergency job…or would have been, if you waited…”. I signed immediately and he called a colleague to help him out so that, “another guy has to bring me a fitting I don’t have on my truck, we’ll do this job together, get you your water back on sooner, and you and your family will sleep better tonight this disaster is over…that’s my job, I’m not leaving until done right, your water is on, and your happy… a moment later, Mike commented, “it’s one of the reasons I work for Shelton’s… great company, great people… believe in providing for the community and their employees…”. I already signed, Mike didn’t have to sell himself or the job… I replied, “Josh Shelton and his dad were here years ago, we were their second trench-less pipe repair job, big job, big crew, 100% professional all day long.”
Mike, Todd, and then Denny a bit later finished the job together… making small work out of a three-part repair. The new brass valve had to be fitted to my stub of a copper pipe inches above the concrete, inside a bench-seat cabinet, made it all legal, to Westmoreland code with a new backflow valve, fitted to a stub of 3/4” Pex feeding the house and a barn, plus getting a new expansion tank fitted in a tight cubby above a large hot water tank… Mike did that while Todd went to get a valve fitting; Denny came later to assist and clean-up. Denny commented, “not sure if you remember me, I was here for that big trenchless job… I was at the shop this morning, saw your photos, called Sarah, said, “ I know these people, that house… our 2d trenchless job years ago… call them back, send someone over, or I’ll go myself, that valve ain’t gonna make it til Monday… I was putting parts in a box, based on your pictures when Sarah called back to tell me Mike was already on his way…”. That’s SERVICE! My eternal thanks to Mike, Todd, Denny, and Sarah, for stopping a pending disaster on a freezing Saturday, as quickly and efficiently as possible. In fact, this “emergency job” cost less than the quoted estimate of just replacing the valve from another plumber ( local, much smaller), a year or so prior when I noticed the valve was “ frosty” green, but absolutely dry. Shelton’s bailed us out twice now! Thank you!

Everything was great, they did a great job and were very kind nice people. They made the while process from scheduling to repair very easy and I really appreciate the service.

Shelton Plumbing as always was very responsive and professional. Jacob was knowledgeable, polite and performed our task efficiently and perfectly.

Jake was very professional, courteous and efficient. I would recommend this service. Although a bit pricy for camera sewer inspection, it gave me peace of mind.

Shelton Plumbing offers prompt and efficient service. Repairmen are knowledgeable and courteous.

Technician showed up when he said he would. Thorough explanation of best case worst case scenario price. Made repairs quickly. Was satisfied with price and workmanship. Will use again.

Awesome! Jacob was phenomenal! His skill and dedication to to his trade is second to none. He was able to save us literally thousands of dollars off what our worst case scenario looked to be. I know that with plumbing and underground you never know what you are getting into until you see it, but to say this scenario could have been much worse!

I would highly recommend the team at Shelton for 1st class service and delivery!

Jake and his assistant came to our "rescue"! Our hot water tank exploded. They were at our home within a couple hours of calling them. I chose Shelton Plumbing from all the excellent reviews I read. They are truly phenomenal. There are only positive comments to say about their work (from start to finish), professionalism, punctuality and knowledge. We will definitely call them again with any plumbing needs! Highly recommend.