Plumbing reviews across the US

Josh Butler helped work a miracle for our family! We are a super busy foster family and they got us on the schedule same day to come give an estimate to rewire our house. He worked a deal to make it within a price range that was reasonable for us and we signed the deal same day.

I had some issues with my kitchen sink and Brett Nicely showed up to save the day! He wasted no time explaining and working on the issue. He fixed my sink in literally less than one minute! Super kind and efficient and I’d highly recommend him!

We bought our 2015 home in 2018 and have had several issues with plumbing that we knew would need professional attention. After getting the unfortunate news that we needed to basically have plumbing completely redone, we decided to go with HEP. We have been very satisfied with every team member we have encountered with HEP. The estimator, sales and financing, and every technician that has completed work in our home. The military discount is very much appreciated along with all of the kindness and friendliness. We will be recommending HEP to anyone in need.

This wasn’t my first experience with HEP, but it was the first time I trusted them with such a large project. I wish I could say everything went perfectly, but in an imperfect world, things happen. We had our heat pump replaced and a completely new duct system installed. There was a hiccup along the way, but once management was made aware, they addressed it quickly and corrected the issue.
The full installation—new heat pump and ductwork throughout the home—took five days to complete. What impressed me most was the team from start to finish: the crew who quoted, inspected, and completed the job were all outstanding professionals. I even had a plumber come out to repair a leak in my kitchen sink, and that process was smooth and hassle-free.
I want to extend my thanks to everyone who helped resolve our concerns and ensured we were completely satisfied: Braden, Abby, Marissa, Don (QA), Doug and Gared (the best crew there is), and Brett Nicely (plumber). Thank you all for your commitment to quality and customer satisfaction—it truly made a difference.

I didn't get service at all with this company. How you got my email I can only wonder? ( Boost mobile). Someone actually gave 5 stars to a service request that doesn't even exist. Thanks to whom ever got a hold of my email for this fake 5 star review. I am not bad mouthing the company, I just never received service nor request service from them.

Huge shoutout to Josh and Andrew! They were extremely knowledgeable, very friendly, and gave me multiple clear options for repairs. Outstanding service from start to finish. I highly recommend requesting them when calling HEP for any electrical needs!

I'm putting this on top as an edit. I just received a call from HEP and they're going to send someone out to take care of the issue next week. I'm happy they're doing this and I'm bumping up the rating due to their response. I will likely update this following their work.

I've tried working with these folks for over a year. I had them come to check our system that was in bad shape and they gave me a great price to replace that unit, so I did it. After that was done, there were a number of errors on the new unit and they came and took care of that. However, now after a year there are still error codes coming up and I've had multiple people come out and look at the system only to give very conflicting information. One said I need to replace my ducts and to do the entire house would cost over $15k and another person said that he's been in the HVAC business for about 20 years and I don't need to do that, just have the air flow modified based on the dampers in the system. One guy made me feel like what I have is very bad and acted like I installed it and it was my fault the system was bad. Finally, I come to find I'm not even on their schedule and I phoned a couple of the guys. The first one called back and said he was going to talk to their op manager about pricing, but a while after that, the guy who claimed I didn't need new ducts called back. They're very confusing and although a couple of them are very nice people, I don't recommend HEP for anything at this point. I gave the 2 stars because of the courtesy of a couple people and that they did try early on, but if the ducts were in need of replacement by physical size, this is something they should have recognized when they installed the unit a year ago and not now.

Jacob Newman and Andrew Delacruz were excellent! They arrived in time and were very polite and professional. They listened to my issues and offered suggestions that were educated and reasonable. I would highly recommend them !

Ray was wonderful. Very knowledgeable and helpful and enjoyed the conversation with him. He came out on a day with ice and snow on our roads and helped us get our water on and working better than ever. Great experience

We rent a house and our landlord use this company to install a new system and they were oh so very helpful when it came time to sell the system. Now that it needs service you can't get through the automated prompts to actually speak to a person and to see if your issue is scheduled. I guarantee you now that I have purchased the home. I will in no way ever do business with this company whatsoever because of the follow-up service that they did. Take the money and run is their motto and then when it comes time to service and do warranty work they disappear like Casper the ghost

Nathan was extremely helpful. He arrived on time and did a very thorough inspection. He gave me pictures to backup his inspection and necessary repairs. He made another trip to explain repairs to my husband. I give him 5stars.

The issue I called for was that the main shutoff valve to the house was stuck open, so I couldn't shut the water off to do a small job, and that the hot water supply valve under the sink needed replacing.

The technician got to the house in a relatively timely manner, and that's where the good part ended.

The tech tried -really- hard to upsell me, by a lot. When we got under the house, all he kept talking was copper pipe this, copper pipe that, that really if we didn't replace everything with PEX, it would just be a band aid fix.

He gave me a quote to dig a trench and run a whole new line from the meter to the house, ($4400) a quote to replace all the copper pipes in the house with pex, (a little over $7700) and a quote to both replace the pipes and the house, and dig the trench and replace the line to the house, which he strongly suggested was my best option. ($12,000).

I had to ask "How much to do the job I'm asking you to do, which is to replace the shutoff valves to the house, and the hot water valve under the sink.?" That was almost $1,000.

Once I got the quotes, in order to "give a discount" he told me he was required to put a HEP magnet on the fridge, take a picture and show his boss, and then stand over my shoulder while I scan a QR code to give them a 5 star google review.

The whole experience of being upsold to $12,000 worth of work, a major sense of urgency to try to pressure me to do that now, and the pressure to both keep a magnet on the fridge, and submit a 5 star google review left a really bad taste in my mouth.

I told him I'd need to talk to my wife if we were looking at spending $12,000, and that I'd let them know in a day what we'd do.

I thankfully decided to go with someone else, who didn't try to upsell me, and came in a few hundred dollars cheaper to do the work I need done, and did so better.

I will -never- call HEP for any work I need on my house again, and I strongly suggest everyone else avoid them like the plague.

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for HEP Heating & Air
I live in the Tennessee Smoky Mountains, and when I needed my HVAC system to work and provide heat, it had completely went out. HEP was there when I needed the most and to rectify the issue as quickly as possible considering the fact that we were looking at 20° weather that week.

I am beyond grateful for the incredible team at HEP and the outstanding job they did installing my new HVAC system. From the moment they arrived, Don, Chris, Jimmy, and the rest of their crew went above and beyond — even working out in the rain just to make sure the system was installed inside and I could have heat in my home. That level of dedication is something you don’t see every day.

Their professionalism, teamwork, and attention to detail were obvious throughout the entire installation. They kept me informed, explained everything clearly, and treated my home with respect. What really impressed me was the extra step they took at the end: they did a “happy call” with the big boss to confirm that the work met my expectations and to address any questions or concerns I might have. That gesture alone showed how much they truly care about their customers.

The comfort in my home now is night and day, and I’m genuinely thankful for their hard work and commitment to quality. If you’re looking for a company that takes pride in what they do and puts their customers first, HEP is absolutely the one to call. Highly recommended!

Note: I was not paid for my review and I am in no way affiliated with HEP other than being a very happy customer.

Always have a good experience with HEP. Employees are always very nice , knowledgeable and helpful. Today we had Patrick come help us with our busted AC unit. He was efficient in his inspection and able to help us choose the best step gowing forward. He also gave us tips and tricks on how to care for our new unit in the future. Not pushy whatsoever when chosing our new unit and happy to help us find the best deal!

Very professional, knowledgeable, and helpful. Diagnosed problem and replaced water heater/service disconnect in same day. Installation looks great and clean. We are so grateful for them doing this all so quickly despite it being Christmas Eve.

Mike was awesome. He explained everything and showed me pictures. He was courteous and took his time answering all my questions. I would recommend Mendal to all.

At a time where we needed it the most, you’ve blessed our family. Your service, care, kindness, and generosity will never be forgotten. Thank you Mendel for being a light in such a dark world. We will always choose you!

Pipe to washing machine broke (I would say my husband broke it but…old, pipes) they came out the same day and I’m doing wash tonight. Very happy with the service. The service guy even helped my husband with moving the new washing machine in its place. Thank you

Cannot say enough good things about Mendel Plumbing as they got me in within an hour at the end of the day and Dominic was extremely thorough with his inspection and what he found and did the job very well! Every person who I talked to was extremely friendly and understanding. I will definitely be using them in the future! Thank you all!

Cormac C was excellent. He explained everything to me for easy understanding of the issue. Great communication skills. Good knowledge of the job.

Shawn and Sebastian were both very polite and knowledable. They fixed our plumbing problem and were very neat and cleaned up before they left. We were very pleased and grateful.