Reviews of local pros in Warwick, Rhode Island

Have been a Petro customer for 20 years now. They have continued to provide the best in products and services. You can always depend on Norm and his entire team of seasoned technicians who are “second to none”. They always fix it and fix it right!

Emergency oil delivery. I just moved into the house and never heated with oil so they tank was getting low and they made it a point to make sure that there was and emergency fill up a week before I thought it needed it. This was especially crucial seeing seeing as I was away when they delivered it during one of the colder snaps in December. Very professional setting up the appointment and clean on their delivery. 2 thumbs up. 😊

After being a customer with 3 rental properties, my guaranteed price per gallon for oil was raised by 40%. When speaking with your representative, she lied and stated that the price was as low as they could possibly go. I said no thank you and proceeded to get a succession of sales people calling and offering a minimally lower price.

Seriously, all I had to do was call your competitors to see what their price was. In the end I got a per gallon price that was lower that your 2021 price and got 24/7 service. What kind of business are you? Your people tell lies and show no loyalty to a long term customer.

Shame on you!

Marty M. was amazing! Extremely knowledgeable and helpful! Educated us as first time home buyers and made us comfortable knowing we’re in good hands going into this winter season!

They used to be a good company. You always paid more for oil with them but the service was worth it. The past few years they've grown too fast and cannot maintain any service. I have several rental accounts with them and they consistently let them run dry then put up a fight when I demand them to be refilled before the properties freeze. As a landlord and homeowner I am consistently dealing with aggrevation due to this company and am in the process of moving all of my accounts away from them.

I wish I could give them a zero stars, because this company has consistently and constantly bullied me every time my contract was up for renewal. They're basically telling me that going with another company would be a mistake, and I would never get the same service.

I am so sick and tired of paying more than a dollar over what everyone else is paying for oil and it's ridiculous. In my opinion, their service is no different than anyone else, except for the fact that they now wait longer to deliver my oil, which makes the bill even higher. I'm being put in the popr house because this company doesn't have my best interests in mind. I wish I can go back 5 years and go with a different company back then. I will never do business with this company again.

My Technician was extremely helpful and answered my questions without hesitation. He did a wonderful job! Thank You

Petro has been my oil company for 17 years, and there's a reason that's the longest time I've ever had a service provider. Petro has been responsive, conscientious, and always willing to work with me to resolve any issues. More than once they have sent a technician to my home in the middle of a freezing winter's night to fix a problem with my burner. And throughout the years they have been very flexible with their pricing and payment plans. If I ever have another home they will definitely be my oil company!

My husband and I recently purchased a home with oil heat which neither of us have had before. Unfortunately we ran out of oil within a month of purchasing the home and didn't have a contract with anyone. Petro set us up quickly and easily and spent the time to guide us through our options. They were the only company who responded to us in a way which made us feel valued and got oil out to us the same day. Great customer service. Looking forward to working with them for years to come!

Petro is a horrible company. We moved into our home end of August 2018. Initially we got set up on a service contract and had intended to be set up on Auto-Pay. Their customer website is HORRIBLE since we were unable to ever log in. Every time I called explaining the difficulty in setting up my customer account, no one could help me and said they had never seen/heard of those errors. They blamed it on a "fluke in their system" EVERY TIME. I called in multiple times. I called to get my first month paid and was told I was set up on Auto-Pay. This was a lie. My account was never set up on Auto-Pay which led to large outstanding balances. Additionally, the company kept coming to fill up our oil tank when we had more than half of the tank still full. I called to explain this and one of the customer service representatives said they would put a note in our account for someone to contact us before the auto-fill were to occur. Apparently, this is not something that is done. No one in their company talks to each other. Their systems barely talk to one another. I would NOT suggest using this company. They have caused nothing but headaches and problems. Highly unsatisfied with this company and am shocked people have actually had good experiences with them.

Petro has fair pricing, but the service is above average.

I have had Petro Home Services taking care of me for over 15 years. I have never been let down, disappointed or anything but TOTALLY impressed by the professionalism, knowledge and dependability of their service
department. That includes the dispatchers as well as the technicians. I always complain to myself when I receive my annual service contract statement, but get over it very quickly following their responsiveness to any problems I encounter. Thank you Petro for your excellence.

The only company that would help my 92 year old father with a heating system breakdown during a fridged January cold snap and late at night to boot. Other companies told me days to weeks for a visit for no heat, they were there within a few hours. Based on the response and same day help and next day follow-up to complete the repair, they will be our company go forward, end of story. Pleasant experience from the initial call to the service repair technician.

Petro home service is a excellent heating oil company

The system that Petro installed three years ago has been reliable up to a few months ago and now shuts down at least once per week. Two separate Petro technicians have been dispatched and both have spent more time talking - and in both visits never tried to diagnose and repair my system. The last technician committed to get back to me and I have never heard any followup - my only option is to request yet another service call. Is this what it is like to be a Petro service agreement customer?

Very reliable service for oil delivery. Competitive prices. I have been using them for the last one year. I am very satisfied with the company.

Worst experience and did not even get to work with them. Just keeping an appt was such a bad experience. The tech called me to confirm the appt and did not show. Wait, it gets better. Ken, the tech, said that knocked on my door and left me a voicemail. I sat for 20 minutes in the yard with my cell in my hand. I will never contact Petro for anything. They lost a big sale!!!
Frustrated that left work early to meet this clown.

I have a service contract with Petro. When I called them on September 20th for the annual service on my boiler, they told me they couldn't get to me until January 4th. Why bother to have a service contract? Worthless. I happened to have someone in the house making repairs to my mini-split and he offered to clean and tune my boiler (which I paid for).

owner very responsive and provided me a quote on 7/20, really great communication once he knew no quote provided on below:

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On 6/14 at 10:30 AM I met with Equipment Specialist at my condo.

After a call, 2 texts, and 2 emails, I am still awaiting a formal quote for the full replacement of a condenser and handler, including the warranties on parts and labor.

I just needed something written to get the check written as I HAD wanted to proceed with Petro, due to their lack of responsiveness to me PAYING them, I will not proceed.

Frankly, Would give zero stars if possible. Left us and our 3 month old without heat for two days. On the first day they said they’d be here between 3:00-6:00. Arrived at 8:00 - we had to call them to find out about the delay. They were unable to fix the issue, and that night our house got down to 56 degrees. The next day we expected them at 3:30 with the part needed to fix it. They called at 4:00 to inform us that they would be there between 6:00-8:00. At 8:15 we called, and they said they would be there by 9:00. At 9:15 we called yet again, and they said they would be here by 10:00. Arrived at 9:57pm. Thank goodness the tech was great and knowledgeable but the company had rerouted him to another job before us, so we were up until almost 1am for them to fix it. Will not be using or recommending Petro to anyone.

If I could give half a star I would. We've had nothing but issues since signing the contract in September 2020. They happily take your money but don't deliver the oil until you call and complain. The technician who's supposed to clean the furnace didn't show up until after midnight and didn't even clean it, the supervisor had to come out to ensure it was done before Rise would come back to install insulation. I can't wait to switch to gas and never deal with Petro again.