Reviews of local pros in Warwick, Rhode Island

Updated

I recently purchased a home and was converting the oil boiler steam system to heat pumps. It was going to be 4 weeks or so and the temperatures were dropping and my oil near empty. I called asking for the absolute minimum amount of fuel possible.

I was signed up for a subscription service resulting in a second delivery. I was informed they do not offer anything but a subscription service. I explained I am not sure why I would have signed up for said service plan if communicated considering my situation to retrofit. They identified a packet was sent to my home, I admit with the construction it may have been lost. Identified a glitch where I did not receive notice of the second delivery where I could have prevented the issue.

It was a little challenging to connect with someone and have a conversation to resolve the issue. Upon reaching Mike, we had a very professional and polite conversation. Mike committed to discussing internally and kept his word to follow up with me the next day. I appreciate the effort of Mike and Petro to help resolve the issue. Thank you.

I wanted to say thank you! with pending storm coming thank you for coming to top off my tank and it being 8°out.with out asking that is what you call great home services.

We were loyal customers of PETRO for 26 years, but they’ve lost their way. Charging for services they never provided, charging for services under contract using dishonest practices, technicians that are outright rude and less knowledgeable about their jobs than they profess to be. If you’re thinking of using PETRO for anything, don’t. There are plenty of good companies willing to put the customer first without signing up for PETRO. I’d give them a zero but they only go down to a 1.

I had a new indirect heating system installed through CCAP back in 2023. I was told the system came with a warranty and should I have any issues to reach out to Petro. I tried calling several times and texted Andy from the install team who gave me his personal contact card should anything arise on several different occasions and never heard back. I mentioned in texts that I still have that my water would still run cold after awhile of use which shouldn't be happening with indirect! I also mention in text that I still have, leaks in the system. Fast forward to now, the leak turns out was a gasket and oil nozzle diagnosed by another company to the tune of $350. The water turning cold issue i ended up finding out after just 2 years my circulator went bad to the tune of another $650 cost to me. After the circulator being replaced and diagnosed by another company, upon closer inspection Petro installers didn't correctly do the wiring properly for the system which is why the circulator went bad in just 2 years. I was told in order to correct it it would cost me another $1000! This all is unacceptable!!! $2000 on a system only 2 years old and this easily could've been avoided had Petro ever responded and come out. I will be seeking legal action if Petro doesnt reach out and make me whole.

Owning a home is so stressful. Not knowing what is going to break next. Petro has been a reliable and entirely helpful resource for all of our furnace and plumbing for eight years and counting. They might cost a bit more but I will tell you from my personal experience that there is no bigger relief than having their service plan, calling in freaked out about no heat on the 1st floor, or third floor, always discovered in the middle of the night of course. Or in our most recent home owning fun, hearing a thunderous banging, coming from the furnace area, making that nervous service call, and having a friendly experienced tech arrive shrtly thereafter to examine everything and voluntarily go through a furnace 10-point maintenance -- at 10pm the night before Thanksgiving, by the way -- and having assurance that it isn't about to explode. The invoice was all covered within the service plan. Strongly recommend seeing if their service plan suit your needs, bc you may find it fits! They are very fair when it comes to extra work that arises beyond the basic service calls. Peace of mind. It is so worth it.

Was a customer for 3 years. They were always prompt with deliveries, so I never worried about running out of oil. Unfortunately their home heating oil is very expensive and customer service is lacking. Paid $4.18 a gallon in November of 2025. When I called to let them know I wouldn’t be renewing my contract with them in December because of a price increase they made it difficult and belittled me. I switched to another company, avoid these people like the plague.

We've had a couple emergency situations this winter and overall Petro service is great. We're able to get fast service and the techs are knowledgeable, our issues have been professionally handled to our expectations. BUT-- getting through on the phone can be very difficult, we've had to wait hours on hold or waiting for a call back. We do eventually talk to someone same day so it seems to be reliable once we are able to get ahold of someone. Oil service is great, the usage tracking and auto-delivery has been convenient.

Professional, experienced, knowledgeable.

Professional customer service, polite, honest. I highly recommend!

Ryan and Team did an excellent job replacing my HVAC in a day.

Thank you!

Dan retrofitted custom ductwork into a difficult space for our existing AC system. He was prompt, courteous, and knowledgeable about our system. I would recommend him.

Dan is a very personable and knowledgeable mechanic. Dan is an honest HVAC professional unlike many I have come across in the industry. If you have HVAC needs Dan is your man.

I had a toilet issue and called Evergreen. They responded immediately and called me right back. They explained pricing and sent the technician out quickly. My friendly, professional technician arrived and determined the problem quickly and fixed it. I highly recommend Evergreen!

I had a new hot water heater installed by evergreen about two years ago. The pipe they installed has corroded and leaked onto the top of the hot water heater, rusting it. and their website seems to be down

I had my basement flood during last rain and Jeff came and replaced the aging pump. I have a very shallow hole, very old house, so getting the exact set up took 2 visits to get set up just right. Jeff was wonderful!

Adam was great, we had to shut off our boiler after a leak just as the winter weather and snow hit. This left us without heat and hot water for almost a week and a half. Evergreen was able to schedule us within a few days of signing the quote. They showed up on time and ended up doing about 6 repairs to get our boiler to code and fixed it was a long day but by dinner time we were toast and warm. They were very professional and explained the whole process as they went so we understood how and what to look for going forward. Thankyou so much.

1st I want to Thank Evergreen for sending Adam regarding HVAC estimate to repair or replace it. I was a little nervous as 1st time homebuyer but Adam put me at ease. My system was very old and needed to be replaced along with my furnace lol. I also informed him about my basement issues not cooling in summer or heating in the winter. He came up with plan and I put my trust in him! Thank God I did because when Kevin, Phil and Colin came everything we discussed was on the list! It’s very old house and it was very tight space these 3 men was working all day for 3 days! Thank God they were skinny!lol
On the last day I wasn’t around so they called me on FaceTime to go over everything with and answered all my questions. I’m so grateful for them. I can hangout now in my finished basement! Thank you Evergreen!

I honestly cannot say enough good things about this company. Literal life savers!!!! I had a new high efficiency heating unit installed by a different company six years ago. It has been nothing but trouble. Recently they told me I needed a new unit. I contacted a few other companies to give me a second opinion and estimate for a new unit. Bianca from Evergreen got back to me right away and was the only company that sent an actual technician (Adam) to look at it. He came on Monday night and, unfortunately, not only confirmed I needed a new unit, but informed me my current one was emitting unsafe levels of carbon monoxide. He had to shut it down. He not only gave me a price for a new unit 10k less than one of other companies I contacted, but had a crew there the next morning to start the install. Kyle was there with a helper right on time on Tuesday morning to start. He finished it on Wednesday afternoon. I am up and running and now feel SAFE and warm. This company is AWESOME!!!!! I am so glad I am now dealing with this company. If you need help with your heating system do yourself a favor and start with Evergreen. You won't need to go anywhere else. Thank you to all the people at Evergreen.

I've shared my story about the price of a simple installation for a 24" vanity. While they did respond to my issues of the pricing stating we knew up front, that is, after they arrived they told my husband how much it cost, etc.and being told over the phone we would be charged $100 just for them to give me a quote. In the owners response he stated they base their pricing on a flat fee not an hourly rate plus parts. Well, if that's the case why couldn't we have gotten that flat rate price over the phone??? Probably because they knew it would not result in them being hired for the job. Their way is to get their foot in your door, tell you pretty much any price they want and knowing you'd still be out $100, they got you over a barrel. I wouldn't have signed anything nor paid the $100 if I had been there. If they put themselves in my position, how would they feel? I'm saddened and disappointed to be taken advantage of in this way. We were patient enough when they weren't able to come the week before after my husband waited for them, understanding emergency calls. I should have followed my instincts and made other arrangements. Please consider being a little more fair and equitable in your business practices. Your livelihood depends on it and I'm making sure I tell as many people as possible not to use you.

I made an appointment to have my AC serviced over one month in advance with an explanation of the type of splits I own. On the day of the appointment they called me to tell me they don’t service those types of splits. Wasted over a month with a confirmed appointment, only to drive to my home at 8am (it’s an Airbnb) only to find out on the day of my appointment that they won’t service my type of splits. Very disappointing.

Adam is very knowledgeable and shows a true expertise in his work. He has a good command of plumbing, heating and air conditioning units. I recommend him to anyone who needs Evergreen work in South County and beyond!