HVAC reviews in Chattanooga, Tennessee

Blake and Kevin did an excellent job of servicing my a/c unit. They were prompt, courageous and attentive to the task. I would highly recommend Eldridge Service.
Jake, Zach, Cole, and Ivan did a terrific job replacing my very aged a/c heating unit today. They were prompt and really cleaned up well after the completion of the job. Eldridge Service is the best!

Josh and Blake came to inspect and help with our gas logs. We were so impressed with their knowledge and expertise. They got our fireplace running within minutes and helped us ensure it will run without issues. Their customer service was excellent-called before they arrived, arrived on time, promptly helped with our issue, and were extremely nice—answering all our questions and providing guidance on how to ensure safe operations. I strongly recommend Eldridge for your HVAC and fireplace service and installation needs.

We have been using Eldridge Service for many years for the very good, prompt service. This time they sent Ryan. Very nice young man who checked both of our units. Very good job. Thanks Eldridge Service

Cayden and Ryan arrived within 48 hours of my initial call, and their approach truly sets them apart. They didn’t just explain the issue—they showed me exactly what was wrong. There was no pressure to purchase unnecessary services; every recommendation they made was in my best interest and designed to save me money over time. Eldridge has installed one of my units and repaired the other, and their professionalism and reliability make them my first call every time.

An HVAC Odyssey: Heroes, Chaos, and Moral Support

If HVAC installs were movies, this one would be an ensemble cast—strong performances, learning moments, and a plot that occasionally wandered before finding its footing.

Jill (Receptionist)
The calm at the gates. When I explained my predicament, Jill responded with a sincere “bless your heart”—the genuine Southern version that means “I hear you, and that’s rough.” She was empathetic, responsive, and consistently professional.

Gavin (Sales / Support)
Professional and polished during the sales phase. On install day, Gavin appeared briefly in a supporting role—checking in, helping with prep work, and running parts for the crew when needed. Sales supported execution, but the real weight was carried by the technical team.

Alec (Installer – the professional)
This is the reason the job worked. Alec knew exactly what he was doing—full stop. Competent, methodical, and clearly experienced. When things drifted or became unclear, Alec corrected course, explained the why, and quietly carried responsibility. If you use this company, ask who is leading the install. If it’s Alec, you’re in good hands.

TJ (aka “Boomhauer”)
High energy, fast talk, high signal once you tune the frequency. TJ clearly knows his craft backwards and forwards. The challenge isn’t knowledge, it’s translation—clarity sometimes struggled to keep pace with velocity. That said, the competence is absolutely there, and once you decode him, you know you’re not dealing with an amateur. Also fairly confident Dr Pepper profits spike wherever TJ goes.

Kevin (Newly graduated intern)
Kevin was dispatched under the house at one point and, to be fair, has not been seen since. Whether he’s still down there heroically finishing the job, emerged on a different timeline, or simply completed his task and vanished into legend remains unclear. What is clear is that he was polite, willing, and game for whatever was asked of him—perhaps a little too game. This isn’t on Kevin; it’s a reminder that interns should be learning with support, not becoming part of the infrastructure.

The Big Picture

Across the board, the team’s attitude stood out—in the best way. Respectful, direct, and professional, but in that unmistakable Southern, blue-collar way where people speak plainly, work hard, and don’t posture. No egos, no nonsense, just folks trying to get the job done right.

From the first call with Jill to a completed install took three days. In HVAC time, that’s impressive.

Would I use them again?
Hell yes. Speed, responsiveness, respectful professionalism, and capable technicians matter—and this team delivered when it counted.

Final verdict:
Good people, great attitudes, fast response, and solid execution. A little chaos, a lot of effort, and a result that works. Alec deserves recognition, and the team as a whole earned the callback.

I have been using Eldridge to service our air conditioners for the past several years and currently hold a service contract with them for biannual preventative maintenance. Throughout this time, I have consistently been impressed by their professionalism, reliability, and expertise.

From the back-office staff to the field technicians, the entire Eldridge team operates like the A-Team—dedicated, courteous, and genuinely focused on customer satisfaction. They make you feel like part of the family.

Most recently, Raymond performed our semiannual AC service and delivered nothing short of excellent work. It’s clear that Eldridge values its greatest asset—its people—who continually represent the company with the highest standards of quality and integrity.

Thank you to the entire Eldridge team for your outstanding service!

We had a very positive experience. We decided to have our units replaced. Gavin ordered and scheduled quickly. They sent a crew large enough to work in all areas simultaneously. Everyone was courteous and professional. Communication throughout was great. Great follow up, also. Thank you to Alec, Zach, Jake, Cole, Ivan, and Ferdinand.

Blake Groce from Eldridge came to check on an issue we were having with our mini splits. Within 20 minutes, he had fixed the problem, taught me how to troubleshoot in the future, and explained how the heating may be more effective in our home moving forward. He was a great service provider and I would recommend him wholeheartedly!

The crew of Alec, Kevin, Zack, and Ivan did a very good job of installing a new water heater and Hvac system. They were very professional.

Since moving to Signal Mountain, Eldridge has handled our HVAC service and has always performed wonderfully.

Our heat pump died (13 yrs in service) just as the freezing weather started. Eldridge made a great recommendation on a Carrier unit, had it installed within three days.

From owner through every technician that has made service calls, Eldridge has consistently demonstrated superior service.

The only HVAC service I will use in this area.

Ryan Hargrave from Eldridge Services went above and beyond to make sure everything with our system was perfect. From the moment he arrived, he was professional, courteous, and incredibly knowledgeable. He took the time to explain what needed to be done, answered all my questions clearly, and completed the job efficiently with great attention to detail.

It’s rare to find someone who genuinely cares about their work and their customers the way Ryan and the Eldridge family does. Our home is now perfectly comfortable, and the peace of mind knowing everything was done right is priceless.

I highly recommend Ryan and the entire Eldridge Services team. They are reliable, honest, and truly first-class service!

Raymond was fantastic! Our heat pump had frozen up, and he came out quickly, explained everything clearly, and figured out that a part from a previous visit hadn’t been replaced. Instead of charging us again, he went above and beyond to fix everything correctly and make it right.

He was professional, honest, and genuinely cared about helping us. Our system is working perfectly now thanks to him. Highly recommend Raymond!

After our unit died Eldridge replied quickly and helped us as fast as they could. Zach, Ivan, and Kevin worked as quietly and respectfully as they could! They even managed to replace unit with minimal damage to my plants around it!

Ryan Hargrave did an amazing job! Our heat was back up and running pretty quickly. He was very kind and professional. Answered any questions I had. 10/10 would recommend.

Eldridge installed a new AC unit in my home in just one day, and for $1k less than I was quoted by other companies. Jake, Ivan, and Juan were super kind and very good at what they do. I happened to be home with my month old and was babysitting another baby. I really valued the short time they took to talk about fatherhood. Great people and great workers.

Great experience with this heating and air company. Blake and Austin were professional, on time, and explained everything clearly. The work was done efficiently and they made sure everything was working properly before leaving. I really appreciated the honesty and quality service. I would definitely recommend them to anyone needing HVAC work.

The two young men ( Blake Groce and Richie) who came out to do our yearly maintenance were very nice,respectful ,professional and knowledgeable they serviced our unit completely and addressed an issue that we were experiencing recommending a new thermostat replacement that was needed.
So appreciative......
Thank you so much

Our heating unit had stopped working right in the middle of winter! Blake Groce and Cayden Mella came out on behalf of Eldridge Service Co. and did such an excellent job! They identified the issue within minutes and were able to get the unit back up and running in no time. They explained to me what had happened and showed me where the issue was; great service overall!

We’ve used Eldridge for a couple of different installs as well as maintenance/repair issues and they’ve always done a great job, are professional, and easy to work with.
We recently had an issue with a new unit that was under warranty where our heat would not cycle on intermittently so it was frustrating and difficult to pin down the root cause and diagnose.
Ryan Hargrave was the emergency technician on call that came out and figured the issue out within 20 minutes. He had us fixed up as soon as they received the part.

Working with Ryan at Eldridge Services for our heating and AC has been one of the best decisions I’ve made. Ryan truly cares about his customers and takes the time to guide us in being proactive with maintenance rather than reactive in a crisis. He always shows up on time, works within our budget, and makes clear, trustworthy recommendations. What could easily be a stressful experience has been completely seamless and enjoyable. I highly recommend Ryan and Eldridge Services.

A fine young man came out to fix our A/C and I couldn’t be more impressed. He showed up quickly, assured me he would figure out what was wrong and he did. He fixed the issue efficiently and then took the time to explain everything in a way I could actually understand.

He took time to make sure I felt confident using the thermostat and controls before he left. Professional, kind and genuinely respectful in my home. He is a great representative of his generation. Highly recommend Eldridge Services and Blake Groce.