Plumbing reviews in Chattanooga, Tennessee

Amanda did great work on our home! She arrived the same day I requested service and got the job done in a neat and timely manner. Highly recommend!

Dylan Chambers was amazing! He is the diagnostician and he quickly identified the problem. They don't work directly with insurance, only reimbursements. This is all new to me as a new homeowner. He was willing to sit with me while I called my insurance and to make a claim. He was patient, kind, and easy to talk to. He was so helpful and it seemed as if I'd known him long-term. He explained the process in a way that a "newbie" could understand and I really appreciated that. I'd recommend HEP based on the diagnostics process. I'll leave another review once the repairs are actually done. Thanks Dylan!

Nathan was very professional and helpful with getting a new roof and installing gutters. He took the time to explain to me and my husband as a first time home owner. He was clear on what happend and showed us the photos he took and explained them amazingly. Added a new quote for some siding that needed repaired to keep my roof from leaking. Josh also came out later for the happy call.

A/C wasn't working. Metro sent Sebastian to assess my problem. He was courteous and informative. Very knowledgeable individual. He explained everything in detail and pointed out the areas he was talking about. He confirmed with the supply house parts availability, and price and he even scheduled a follow-up for me over the weekend.
He laid out several options and their prices and explained the implications of going with each option. Great service technician, great Training, great company.
I signed up for their annual protection plan, so obviously I will use them again.
I will Recommend them to others.

Great personality. He stayed with the task at hand and offered multiple options. On Thursday, 1/15/26, Christian and his helper, Garrett came back to remove and install ductwork. Seems like they had just started and the next thing, they were finished. The ductwork looks nice and efficient. They cleaned up the old ductwork, got some signatures were paid and left. I highly recommend Metro.

Jonathan, along with all the others I met from Metro, went above and beyond my expectations. He was the perfect example of a young Christian man. We visited as we could and he impressed me so much from his neat appearance to his dedication for his work. I felt as tho I met a true friend in Jonathan and hope we will cross paths again someday. Metro did a fine job in hiring all the people I've met this far. They are a credit to your company. I couldn't be more pleased with my new unit and know they will back their work 100% thanks to all and God Bless each of you.

Great service, they came in and installed the water heater in a couple of hour's, left everything clean and tidy. Need to edit, also, Jeff J. From metro who came out for original call was fantastic, we have a service ins. Which I don't suggest anyone to purchase because, they are useless. Jeff filled out the online paperwork they requested and spoke to them which is a pain. So, I want to also want to give him his props for his effort. Excellent all around experience. I will be using again in the future.

2.5 Stars (My Experience)

The technicians themselves generally do solid work! The actual repairs were completed properly, and in both recent cases the issues were resolved. I appreciate the effort of the technicians, especially when one took extra time to research and ensure the job was done correctly but talking to their master plumber.

However, as the company has grown, it seems some larger-company issues have developed.

Pricing can be elevated. While I understand that expertise, labor, and overhead all factor into overall cost, I experienced what appeared to be a significant inconsistency in quoting.

We had two identical repairs completed within one week by two different technicians—same repair, same pipe, same room, located only a few feet apart vertically. The first repair was billed at nearly four times the cost of the second.
Upon reviewing the invoices, the first repair was quoted using a 4" PVC pipe measurement up to 5 feet, while the actual pipe involved was 3" in diameter and approximately 1.5 feet long. The second repair, performed correctly using 3" PVC at roughly 1 foot, was priced significantly lower.
Management explained that the 3" option was not available in the pricing system at the time of the first repair. However, that same 3" option was later used for the second repair (6 days later). This discrepancy was difficult to reconcile. Rather than adjusting the first invoice to reflect the comparable scope of work, only a small reduction was offered.

The lack of consistency and clarity in the quoting process was concerning and diminished confidence in the pricing structure. If you give me the price of the job, it accounts for the average time to complete and all factors. If you then provide a quote which is identical in nature and its not similar in price, than you have a problem. And you cannot use the fact your 1st tech took so long to do it, that is a capability of your employee, not something I should be paying for.

The membership program (annual fee) does waive the service call fee and provides priority scheduling, which may be valuable for some homeowners. For non-members, the service call is currently $89. Whether the membership is worthwhile likely depends on how frequently you need service.

Another area that could improve is the sales approach. Technicians are personable, which is appreciated, but there appears to be a strong emphasis on upselling. Repeated quotes for the same upgrades or system additions—especially after declining previously—can feel excessive. When the issue is specific and already diagnosed, a more focused approach would be appreciated rather than a full system walk-through each visit.

Lastly, when pricing is increased due to “biohazard sewage” conditions, it would be reassuring to see full compliance with the safety measures such pricing implies. Transparency and consistency in both pricing and procedures build trust. If OSHA regulations specify that the tech should be in hazmat suits, then you better be using them and prepping the area for the biohazard issue per OSHA. Hence, why there might be an upcharge for the additional care and resources you have to take in the job.

Overall, the technicians did good work. My concerns are more with pricing consistency, administrative handling, and sales practices. With better alignment in those areas, the customer experience would be much stronger.

JOSH and Alex did a great job. They were very communicative, did great work and cleaned up after themselves. 100% recommended

Just had a technician come out and diagnose my heating unit since it would not turn on. After a 45 minute review of my problem, he gave me a quote of over $3,600 to repair the problem. Of course, you know what I’m about to say … after a 2nd opinion (and a quote for a little less than $700) and a job well done, my heat is back on and working perfectly!

I've had Metro do a few major plumbing projects in my home. Every technician I've worked with has been pleasant, professional, and highly competent in their work. This time around, I had technician London Fritts installing a new water heater and a couple other plumbing fixes. He did excellent work and was sensitive to the needs of my household while he was present in it. Overall, I've had positive experiences with Metro.

Roman and Nick came and serviced our propane heater. Very polite, courteous, respectful for house and property. Explained everything they did. We would recommend them any time. Doris Wilson & Frankie Pope ( sisters)

Sebastian was knowledgeable and trustworthy. I knew that we might need some maintenance, but Sebastian and Zach went above all expectations to show me what we needed as well as what we should consider for the future of our home. Thanks!

A huge thank you to Metro Plumbing employees Max, Brayden, and Ricky for all going above and beyond.. Also to the dispatch workers and those that booked us so quick. You are all amazing and we are pleased with the service provided and the gas line for our stove and the new water heater.

Montana was very professional very kind and answered all my question and explained every thing he was doing. He is awesome and I was very happy with his service. When I get my tank emptied I am requesting only him. Thank you montana

Sebastian was great!!! knowledgeable, polite, attentive to details. Was taking his time to explain everything what he did and explain the rational.He introduced me to the air scrubber purifier. Which I’m planning to do soon. thank you for the great work Sebastian !!!
Metro plumbing should be very proud to have him oin the team!!! Thank you Yelena

If you have any issues with plumbing, heating or air, do not hesitate in calling METRO!
We recently had a septic tank failure and I am so glad that we chose this company to address the problem.
They were quick to respond and did an amazing job!
I want to personally thank Fred, Dakota, Corey and Logan.

Zach was amazing from the start. Very nice, funny and professional. Definitely would recommended him to help walk you through the beginning steps of an issue.

Metro did not disappoint! I made an on-line request about our plumbing problem on Sunday and the technician (Travis Guy) was there on Monday. The repair was not an easy fix, but Travis did a great job and we are pleased with the service. I hope we don't have future plumbing issues, but I will not hesitate to give Metro a call if we do.

The guy that came to fix my long-running toilet was very polite and he DID fix the long running time. However, since then the toilet makes a loud sound like a jackhammer inside the wall every 20-30 flushes. I tried notifying the company of this issue, accompanied by a video of the problem, but never heard back. I wouldn’t use their services again.

Ricky is very good at what he does. He explained everything well and answered all my questions. He explained all the options we had and has great professional advise. We appreciate his quality service! Thank you Ricky and thank you Metro. Big Chris and Ben are quality employees also. Good job guys! Thank you. 9/4/25 Today(9/6/25) Chris and Dustin installed our new unit. They did a great job and were very good about answering our questions. They cleaned up everything and always wore their shoe covers so they did not track up our house. Broke down unit diagnosed yesterday and less than 24 hours later we have a brand new unit up and running! Thank you Chris and Dustin. Thank you Metro.