Plumbing reviews in Franklin, Tennessee

We had a hot water heater installed. From scheduling the service to the installation of the heater, the process was smooth. The Hot Water Heater Pros were very easy to work with and the work they did was excellent.

Very impressed with every aspect of this company. I requested some information and the owner, Eric, responded immediately. And after I sent him a photo of my existing water heater, he gave me a firm quote and scheduled me for a few days later.
The installation was schedule for 11:00am and the crew were here within a couple of minutes of the schedule. The job was done quickly, with the upmost professionalism, and cleaned up before they left (with the old water heater). All in all, I could not be more satisfied with The Hot Water Heater Pros!

From the initial phone support to the service call, everyone I worked with was knowledgeable and attentive, and were very open about the process, pricing and my options.

A different company had previously just looked at my water heater and quoted a high price for replacement, while this crew took the time to diagnose the actual condition, and then give me a set of well-explained options. They also educated me on how to maintain the system to avoid potential issues going forward. To me, this built a lot of trust, and speaks volumes to their integrity.

My follow-up questions were also handled very graciously, and I appreciate how helpful and personable the entire experience was.

Thanks Hot Water Heater Pros!

I have worked with these guys for our house and our rental property and they are fantastic. Two nights ago our tenant called at 8:45 pm to say that the water heater was leaking badly. I left a voicemail for the water heater pros at 8:50 PM. At 6:45 AM the next morning I had a text and an appointment and the whole thing was resolved by 11 AM. They also installed a tankless heater at our primary residence with the same degree of responsiveness and quality. Spectacular service. Highly recommend.

Repairmen came and “checked” everything, decided the thermostat had been set too high and turned it down. Then charged $125. One and a half days later the same issues happened.
After consulting another company I found out that the problem was a fried top element. Since it’s been replaced, I’ve had no trouble.
I will not be using The Hot Water “Pros” again.

Very pleased with our install. The team arrived on-time and did an excellent job. They were very thorough and answered all of my questions. I strongly recommend these guys for your hot water tank needs!!

These guys provide great service .When I discovered one day that our water heater was no longer heating water I knew we needed to replace our system and I wanted a top quality tankless system.
After I did a lot of research I was able to connect with The Hot Water Heater Pros. I called them mid-day and they were able to schedule an appointment to come out that afternoon. They confirmed the problems with my old system. Then they reviewed with me several different systems . I made my choice accepted the quote they provided and they were back to install my new unit the very next morning. The system works great !!
I highly recommend THE HOT WATER HEATER PROS

Wow! It is so rare to be impressed with a service provider these days but The Hot Water Heater Pros really delivered! Thank you so much for your excellent communication, stellar customer service, ease of scheduling, and fantastic work. They handled a warranty issue for us and quickly and efficiently replaced our water heater in the quickest and most affordable way possible. I highly recommend them.

Our water heater went out on a Friday afternoon. After calling several companies, The Hot Water Heater Pros was the only one that could be out early Monday to replace it. They gave me a quote over the phone and it ended up being the final price. Extremely transparent on pricing.

The small crew arrived on time and quickly assessed that the standard heater they had brought would not fit properly. After a quick phone call, they walked me through a few alternatives that will work. After making a decision, one member left to get another heater while the other removed the dead one.

The guys were very courteous, did a great job, and left the area cleaner than they found it. They walked me through what to expect and told me to call if I had any issues.

I will be recommending these guys to anyone that has a need!

All work has been completed to a professional standard, and the installation was progressing on schedule as planned. Thanks again for the upgraded water tank!

The install was quick. The price was competitive. I did have a small issue with a noise after running water. The guys had to come out a few times to resolve the issue (due to me not being able to reproduce it while they were here), but they did fix the issue once they could hear what I was hearing. They were always prompt, kind, and took the time to explain everything to me. I HIGHLY recommend this company!

Excellent service called at 5:30pm Thursday night he came out the next morning to check on my tankless water heater and installed a brand new one hours later we had gone 7 days without hot water I can’t say enough great things about him and his company

First off, I love that The Hot Water Heater Guys have prices listed on their website. I live in an upscale area that usually gets "premium pricing" because of our location. I knew upfront what I was going to pay.

I called them one morning when we realized we had no hot water. After a quick investigation, I discovered our 20 yr old water heater was leaking and had outlived its prime by many years. I sent a few pictures of the unit and gave them details and was quoted a price (same as listed on the website - Just under $1,400 for a 50 gallon unit) and they said they had openings tomorrow. I then went off and got a competitive quote from a highly rated company hoping I might get serviced today. The second quote was $800 more than these guys and the timing wasn't any better. I then get a surprise call back from Robert saying he has an opening later that morning. I jumped on it!! They arrived exactly when expected and spent the exact quoted time (2 hours) to replace the unit along with great cleanup and disposal.

I made sure he left his info on the unit itself (date installed and by whom) so I can call when my second unit needs replacing.

THANK YOU.

Seamless experience. I called after getting a quote for $1500 MORE for the same water heater. These guys are reasonable and no fuss.

Chris was professional and knowledgeable on our hot water heater issue. I received several estimates from other companies before choosing Chris with Hot Water Heater Pros. His estimate was the most reasonable for replacing existing hot water heater to tankless.

We have had nothing but good experiences with The Hot Water Pros of Franklin. They did a tankless water heater replacement for us while we were out of town and everything went smoothly. There were a few things that needed attention afterward, and they promptly showed up to fix them. A few months later, we had a recurring issue and they came in an hour after I called them to fix it. Highly recommend.

Outstanding service and quality of installation.
Initially there was a minor installation issue with the first tank they installed. I called and spoke with Eric who manages the installs. He took a look at a photo of the install and immediately said they would fix it (not even a hint of pushback). The next day a service tech came out and installed a completely new 50 gallon tank. The next time I have to replace a hot water heater I'm definitely calling the Hot Water Heater Pros, they've earned my trust.

This is the best water heater experience I have ever had! After being quoted an exorbitant amount by another company to replace my water heater, I was recommended The Water Heater Pros and they came in with a much better price, much better customer service and not trying to sell me on stuff I didn’t need! They were in and out in less than a hour and I cannot recommend them highly enough!

Working with Hot Water Heater Pros was a great experience from the first phone call to completion of the installation of a new gas water heater. Prompt and friendly service in all aspects!

Immediate appointment schedule called them and had water heater installed next day .Installation went great and smoothly accomplished . Installers very polite . Very satisfied all around

We had a trouble with our instant hot water heater. They came out and were very knowledgeable, fixed the problem, and helped us trouble shoot other issues in our plumbing.