Plumbing reviews in Franklin, Tennessee

These are on time and polite and do solid work with upfront pricing. Will use again for tankless water heater annual cleaning and water filter replacement.

What an amazing company. They were reasonable, professional and quick. I highly recommend them.

Chris communicated well, showed up when he said he would, and followed up with me when necessary. He resolved the problem and even showed me how to drain my water heater tank so I can do this myself in the future. Thanks again for the five star service!

Steve was highly professional and efficient in servicing our water heater. I highly recommend him and his company The Hot Water Heater Pros.

Chris returned my call promptly, answered my questions and scheduled a visit quickly for first thing the next morning. He arrived promptly on time. Given the age of my existing hot water heater (+15yo) replacement required. He was very patient to walk me through the replacement options and answer my questions to help me choose the best fit solution. Replacement was reasonably priced and available immediately to be installed. In fact, I advised Chris that I had an appointment out of the home later this morning and he began the uninstall of old unit right away, while a colleague dropped off the new unit, to help best accommodate my schedule! New unit installed, Chris walked me through the warranty information and various parts of new unit and his installation. Work area left clean and tidy - all done quickly and I was on time for my appointment as well! Very good experience from start to finish! (Even handyman here doing repair work on the deck was impressed! 😁) Thanks for making what could have been a very stressful situation, as painless as possible.

This was such a great service! The guys that came out worked efficiently and were kind and professional. They came out and replaced the water heater in one hour! Yes that included the removal of the old water heater too. In addition we called 4 places and they were also the most affordable with no gimmicks no long explanations as to why the price is high etc. Just straight forward honest service. They even went over maintenance to ensure the longevity of the new water heater. I couldn’t be happier. I pray that we don’t have to call them soon. But if I know anyone that needs a water heater replacement, best believe I will be recommending them!

This was the best, fastest and most professional service I’ve ever received. Pricing was great and got it all done within 3 hours! Steve and Cole absolutely were great on every level. Would recommend for hot water heater replacement 10/10.

I called late on a weeknight after my hot water heater failed. My call was answered right away. They were able to give me a quote over the phone based on the size and type of water heater I had and I was scheduled for the next morning for install. They arrived on time and finished within a couple hours. Very thankful for their quick and responsive service

I reached out to them on a Saturday when other places wouldn't answer the phone. My water heater is only 2 years old, and the flame kept going out. Over the phone they walked me through trying to find issues that might be the reason, and it turns out the painters working on my house had covered the vent with a plastic bag. it was pushing the water heater flame out. Problem was fixed in minutes once I removed the bag. Very nice and honest people. I will be switching to them as my normal go to plumber for all other house issues.

We have used this company multiple times and have never been disappointed. They are quick to respond every time. Their knowledge and professionalism have always been above and beyond our expectations.
They are the only hot water company we will ever use.
We appreciate their care and attention to detail.

I called at 0730 and they were here to replace the water heater and clean up the leaky mess before lunch. They were done in less than an hour and was on their way! Their products are fully warrantied too, so no worries! I’m so glad I called them. I’d recommend them to everyone!! Thank you!

On Oct. 22nd we discovered our 16 year old water heater was leaking. We researched local companies, compared pricing, and after speaking with a representative of a gas company we selected “Hot Water Pro’s”, as hot water tanks is their core competency. I spoke with Chis at “Hot Water Pro’s” on Oct 22nd @ 1pm and on Oct. 23rd @ 11:45 am our professional grade hot water tank was installed. We couldn’t be more pleased with our experience.
Stephen Smith

My technician was on time and quick to determine that a plumber who did some work this past week shutoff the power to our water tank. Service charge was fair and advised to check water in 2 hours and if there were any problems to get back in touch. No phony analysis of needing repairs or a new instant hot water tank. Will definitely call them again for any future problems

Great experience with Steve and Chuck from The Water Heater Pros! Called this morning at 7:15am to deal with a water heater leak I discovered last night. They were to my house before 8am and immediately diagnosed the problem. My inner tank was leaking and needed to be replaced. They ran to Nashville and back to get a replacement and had everything installed and back up and running by 11:15am. Amazing!! They were both very personable and were helpful in explaining what needed to be done and what they were doing along the way. Also gave me some things to look out for going forward. 100% would recommend!

The Staff at The Hot Water Heater Pros , are just that "PRO's".
Everyone is so prompt and professional . I emailed them about 8am and they were here by 930 to fix my Water heater issues. Folks , you cannot beat that kind of service anywhere , especially in the kind of weather we were having with icy streets and snow.

You guys are the BEST! Your techs were insightful, friendly, and walked me through the best ways to care for my tankless hot water heater. In today's world it's very hard to find home improvement companies that are honest and trustworthy. I feel like I found a true gem in The Hot Water Heater Pros. I will be signing up for your yearly service.

I called Sunday when our water heater stopped working. Steve was very friendly and the technician came first thing Monday morning and completed the repair quickly and efficiently. Thank you for such quick service, excellent work, and being so responsive and quick, especially on the weekend. They even identified some prior install issues from the previous installation company and we had this work done as well. Thank you!

Steve came out and quickly gave me an honest assessment of my heater, laid out all available options for me within my budget, and I had a new system up and running within 2 days of my initial call. The professionalism, and the honesty/transparency with which Steve worked, was some of the best I have experienced in this industry. Very much recommend using these guys if you are reading these reviews trying to decide which company to go with. You won’t regret it.

The Hot Water Heater Pros came out for a couple of jobs. They replaced my water heater and came out a couple of days later to replace the pressure regulator and some corroded. Their communication and timeliness was great, and they did a thorough job. I also appreciate their up front pricing.

I would highly recommend The Hot Water Heater Pros! We called them when we needed to replace our external tankless unit after the freeze. The entire team was easy to get a hold of during a stressful time. Cole was great and really helpful in explaining everything to me.

Woke up to water everywhere and our 2015 hot water heater died overnight!! Answered all my questions and gave me quote over the phone! Quick install and easy to work with...so thankful--great company would 100% Recommend to anyone in area!