HVAC reviews in Lebanon, Tennessee

AIr went out last night. Called Bentley's in the morning and they sent out a tech within an hour. He was extremely friendly and knowledgeable. Price was fair and the problem was resolved quickly. A few years back I was scammed by a DIFFERENT COMPANY and was squidish about AC repair. Bentley's restored my faith. I will be using them without any worries.

We recently had an R-22 air unit go out, and it had been diagnosed as having a refrigerant leak. With the recent phase out of R-22 and the unit failing to cool again, we decided it was time to replace the unit. I called Bently's and gave them my situation and contact information at about 2 pm on Thursday. At about 2:30 I was contacted by Alex, and he wanted to schedule a time to look around the home and give a quote. I asked him what day he was looking at coming, and he said he could leave immediately. At approximately 3:30 pm I had received a quote and instructions on filling out the financing form online. It took about 5 minutes to get approved, and by 4 pm We had an appointment at 8 am the following day for an install. By noon Friday we had a new running air unit at our home. Keep in mind that it took approximately 24 consecutive hours (not business hours) from existing unit failure to new unit running. This included a home inspection and picking up the new unit in Nashville. The installation crew did a good job. Even the conduit is straight and level. Even if I wanted to complain, I would be hard pressed to find a topic to complain about. I would happily suggest this company to someone else.

My dad used Bentleys in Lebanon for over 10 years in the past as a General Contractor and they were phenomenal. Because of this, I have referred in excess of 10 people to them in the past 5 years, but...Not what they used to be! Had an appointment-9:30 to 10:00 window. No call, no show even after I called at 10:05 to ensure I was correct about the appointment. Waited until 10:30 and called back and cancelled the appointment. No apologies nor concern(sounds like they are used to this nowadays).
Please do not use this company.

I have used Bentley's several times....2 new installs, spring time check ups, and repair work. I have never, ever been more satisfied with a company than I have been with Bentley's. They are polite, informed, efficient, reasonably priced. After I had my first unit installed by Bentley's, I gathered my broom, duster, cleaning rag etc. to go clean up after the workmen....To my pleasant surprise, there wasn't one molecule of debris to clean up. The area where they worked looked like you could perform surgery there! These are home town, family type people and they have a life long customer with me and my family/friends. I recommend to everyone.

We have used Bentleys 2 times now. Both times they have been very reasonable. The last time we didn't have an appointment but when I told them our ac was out I was assured we would recieve service that day and we did.They have never tried to upsale us. We will definitely use them again and when time comes we will get a new unit from them. I highly recommend them.

I had a problem with an a/c unit. Office was friendly and efficient. Tim came out promptly and solved my problem and is a real professional. I’m very satisfied with the service.

I AM DISGUSTED WITH THIS COMPANY, staff caught digging through my outside garbage bin taking pictures of the inside looking for maybe a filter… I am appalled by this invasion of privacy and find this behavior to be utterly unacceptable. Not only is this an incredibly disrespectful act, but it also constitutes a clear violation of my personal property. This type of conduct reflects poorly on your establishment and is not something I would expect from a business that claims to uphold standards of decency and professionalism.

Bentley's replaced an AC unit in my home. Staff was extremely nice and professional, replaced my unit quickly, and informed me of the process and cost before touching anything. Great service, great products, great people.

I used Bentley’s for over 10 years, have always paid my bill on time, and called them anytime that I’ve had an ac or heating problem. Not anymore - they’ve lost a lifetime paying customer forever. A month or so ago I had them out to fix a problem with my ac, which they promptly repaired (for $642). So far so good. A week later, my ac unit broke again. I called Bentley’s once again and the technician went through great pains using the camera on his phone to crawl up inside my unit to show me where, on the previous visit, the other technician had accidentally damaged the unit while making the first repair and therefore had caused the current (second) problem. I was standing next to the technician when he called his operations supervisor and heard their entire conversation. All three of us then agreed together that, since they caused the damage, they would do the labor for free, the manufacturer would replace the part for free (still under warranty), and I would pay $400 for the Freon. No problem even though I thought I was being exceedingly generous to pay the $400 for Freon that had leaked out due to their error but I’m not an unreasonable person and they had done good work in the past so I agreed to their offer. The next week the office calls and says the bill will be $1,150.00 (I explain the story above to the office person and she says she’ll have the operations supervisor call me). The operations supervisor calls me back and says no, the price is “only $950, not $1,150” - I tell him no, that is not what he, the technician, and I all spoke about and agreed to. He then says there must have been a misunderstanding on my part and I tell him no, there was no misunderstanding, we agreed that I would pay $400, to talk with his technician who was part of our conversation and he’ll confirm I was to only pay $400, they would do the labor for free, and the manufacturer would provide the part under warranty. The operations supervisor then said he would have to talk with his boss, the owner. He called me back and said he had talked to the owner and the owner had said that the “new new” price was now $742. Ridiculous. I told him forget it - if you treat a 10-year customer like this who always calls you when he has a heating or cooling problem and pays his bill immediately, I’ll find another company. Which is exactly what I’m going to do.

I should have written a review back in July 2023 when we had a quate from Bentley's, Mr. Jacob Curry, that beat all the others, and they didnt try to upsell on unneeded items becasue they were already included to some degree. WIth that said, they were prompt on the day of install, didnt have everyting they needed to complete the transition housing/flange between the house and the unit, so they improvised with a temporary fix. They were back within the week with a custom made metal housing that fit perfect. Impressive and at no addiiotnal cost from oringal quote. Mr. Curry was in touch with us every step of the way to assure us that they had it covered.

Today, Jan 24, 2024, we made our first service call as we have noticed the last two days that there was no heat coming through the vents, just cool air. Bentleys tech, Larry, was at our home within 1.5 hour window, found a wiring problem that was resulting in the heat not working. A 15 minute fix and we had heat. He was great, Bentleys was the right decision for us and I strongly recommend that give them the opportunity to serve you.

Our family has trusted Bentley's for three generations! Most recently they returned my call quickly and came out for an after-hours repair. On another call they offered good advice, even when it ended with me not spending money on an unneeded service. Call Bentley's!

Always love doing business with Bentley’s. I use their service maintenance plan to ensure my units are ready for heating or cooling. Jason did a great job on our fall maintenance so now I have no worries when the cool weather hits.

We have been loyal and satisfied Bentley's customers for close to 30 years. We think highly of Bentley's and of their Trane products. We have also used them for adding gas appliances to our home due to their natural gas certification by the City of Lebanon gas department. We wish others we have to deal with in life were as solid as Bentley's

Excellent Service Very responsive. I have been a customer since 2003 and have great customer experiences with service calls, preventative maintenance, and full HVAC replacements. Very personal and professional service. Highly valued and recommended.

Second time I’ve had Bentleys Lebanon coke out to my house to fix and issue with my AC/Furnace. Both were great experiences. 4th of July night realized our upstairs was 90 degrees. Texted the help line and had a call back first thing in the morning. A service call by afternoon. Diagnostic and had a capo for get back running in the truck. They were at my house a whole 30 minutes. Quick and efficient highly recommended.

Brian came to my house today for our annual service and it was top notch!! Treated our family with respect and I would refer Bentley's in Lebanon to all of our friends and family. And customer service in office was also incredible. 5 star company!!

Outstanding and efficient service from technicians to sales professional, Brent, who went over and above keeping us informed every step of the way. Truly appreciate the team getting our system installed so quickly.

In the 20 plus years of My Construction experience (I am a Senior Construction Manager for a retail automotive chain), I have not yet observed the quality of a team as a whole to provide the service I have received compared to the Bentley team.

Alex is an incredible individual that provided all the information I needed , promised everything I had hoped for (As standard) and delivered as promised in quick and short order. Alex continued to follow up with the turnover, inspections, any punch items I had and then told me about a rebate I was not expecting…. Six out five stars for this super star.

Install Team David and Eric are also noteworthy. They were polite , provided an accurate timeline on how long the project would run and completed ahead of schedule with a first class install. Five stars for these guys .

We can't say enough good things about the employees at Bentley's Air Conditioning. Courteous and professional, doing a fine job. We had our gas valve replaced on our unit in no time, while the company we had a service contract with couldn't be bothered to even call us back. We're moving from this home to another one in Wilson County, and will be using Bentley's for our air conditioning and heating needs there. Tim and Jason were top notch guys. Thank you so much.

Awesome company and great people at Bentley's to work with. I called to get an estimate for a new unit and someone came out the same day and was very open an honest and had me a quote within minutes. New unit is in and working very well and couldn't be happier! I highly recommend them for your heat & air conditioner needs.

Alex and his team go above and beyond. Polite, fair, honest and responsive. I was so impressed with the team!