House Cleaning reviews in Austin, Texas

Purple Fig has been cleaning my home for over a year now. They use actual, natural cleaning products and are the most “chemical-free” of any cleaning service I’ve tried— (and I’ve tried several other cleaning services that were supposed to use safe, natural cleaning products, but they did not meet my standards). The natural cleaning products do not affect the quality of the clean— if anything my house looks more clean and shiny than what you’d expect with conventional cleaning products. All of the staff has been very polite and courteous and I feel very comfortable having them in my home. The company has high standards for how they treat their employees and it shows through the caliber of staff. Scheduling (or rescheduling) is a breeze— I could not be more happy with that. They usually do a very thorough job with cleaning, and I am quite picky with what I consider “clean.” Gregory and Carolina were the last to clean my house. I was very impressed with Gregory’s attention to detail working on my bathrooms. His passion for getting things very clean and tidy really showed. Carolina was eager to please and demonstrated her commitment to make sure she was leaving the parts of the house she focused on how I wanted. I have not encountered another company with such friendly staff, ease of scheduling and quality of clean. Did I mention they are fast? It can’t get better and more convenient than that!

I hired Purple Fig Cleaning Company to clean my 725 square foot space and was initially quoted $267.20, which already felt high for the size of the space. While the cleaners were mid-service, I received a text increasing the total to $332.24 plus tax due to “the level of dust buildup.” I agreed to the additional charge on the spot because I assumed it meant I would be receiving a particularly detailed and thorough service.

Unfortunately, that was not my experience.

I had paid for an add-on service to have the baseboards and blinds cleaned. After the visit, I noticed that one of our pull-down blinds had been pulled down and will no longer retract, and there were new marks on the bath mat. I initially chose not to make an issue of those items. However, I then realized the blinds had not been cleaned at all.

When I called, I was offered either a refund for the blinds add-on or a return visit the next day. I opted for a return visit. When the technician left the next day, there was no indication that the job was incomplete. However, when I returned home, the blinds still had not been done.

After following up again, I received a call from Natalie, the Director of Client Experience, who explained they do not clean mini blinds and apologized for the misunderstanding. While I appreciate the apology and the refund for that add-on service, it raises the question of why the technician left stating the job was complete when the service had not been performed.

More concerning than the blinds issue was the significant amount of dust I continued to find in the days following the cleaning. Given the substantial mid-service price increase, I expected a noticeably detailed result. The level of cleaning simply did not align with the final price point.

I shared photos and calmly expressed my concerns, hoping we could find a reasonable resolution. The only response I received was that they "may not be the right long-term fit," and when I requested a follow-up phone call, I was told they would not be scheduling any additional calls.

I was nothing but courteous throughout this process and gave multiple opportunities to address the issues. Unfortunately, based on my experience, I cannot recommend this company.

Sharing my two cents after using Purple Fig here in Austin for several months. It’s been a really solid experience overall, and I especially want to call out Ariel. She’s professional but genuinely warm, clearly a strong team lead who looks after her people, and the work is always detailed and consistent. She’s also open to feedback, which we really appreciate.

The whole team has been great to work with—reliable, respectful, and easy to have in our home. Preston deserves a shoutout too for being consistently kind and thorough. You can tell there’s real pride in the work across the board. Grateful for the care they put into what they do, and we’d definitely recommend Purple Fig to anyone in Austin looking for a dependable cleaning service.

Reliable, well run service with friendly staff. Would recommend.

Highly professional work and will recommend to all who are looking for quality cleaning services. 100% .

Service is really good! Highly recommended!

Had this service a few days ago and was exactly what i was expecting. Very profesional service and the right price. Will hire them again soon...

Exceptional service I needed a make ready for a move out and they left the apartment cleaner than when I moved in. Polite and availability was on a short notice and they were able to accommodate me! What a life saver 🙌

Very communicative throughout the process. Deep cleaning looks fantastic! Team is on time & professional.

They do a fantastic job at cleaning my house, for a fair price, and are very friendly and professional.

They Had only a one bedroom apartment to clean. Asked to have them clean all of the appliances. They did not clean the refrigerator and stove! Did not sweep or mop. Extremely disappointed

I had a great experience with Maid Brigade's deep clean service. They cleaned everything exceptionally well and were timely and responsive.

We do monthly service. Prompt communication, cleaners do a good job overall.

Great job! Dinesh was very assiduous and made sure to be very careful. The maids did a great job.

Excellent cleaning service. Dinesh provide excellent customer service as always I strongly recommend them to use for cleaning services including move out deep cleaning.

Very good and satisfying work done by them. I highly recommend them.

Very professional and friendly service. I will use this company again for sure

Maid Brigade does a good Job.Dinesh the owner is very accomodating to one's schedule and very reliable

This company has been the best we have used in Austin ! Our home was cleaned to perfection, Spotless. We will continue to have them back.

Extremely professionally managed business. Service quality is awesome

Easy to work with and schedule with impeccable cleaning service! They are transparent on all the cleaning duties and you can add or remove services to accommodate your needs.