HVAC reviews in Austin, Texas

Do not use this company! The tech tried to tell me I had mold in the ducts - showed me a picture that was NOT my house, trying to guilt me into getting a sanitizing service.

Roger & Gene with AirPro are awesome to work with. Had Roger come check my home ac unit and very professional. Thank you

This company has great customer service! Roxy helped me out so much and the technicians were also very helpful. They don’t rush you away when you need help. Friendly and they make sure the job is done right.

I had a great experience with knowledgable, personable, and professional field techs. I was explained my options and given advice for replacement filters as well. They came in the morning for service as agreed.

what a mess - caused major leak in ceiling, sold wrong size heating unit, no clue how to work the carrier thermostat properly, multiple trips to fix leaks and then Brenda admits her staff are not skilled enough to understand the system they sold us and recommending we go elsewhere for our service maintenance. Stay away

I've used AirPro many times. If you are looking at other companies, comparing prices, value, etc., I encourage you to pick AirPro. They install top of the line equipment in a timely manner. Most importantly, when AirPro says they are going to be there... they show up! I am not sure if they cost more or less than competitors but if you want it done right the first time, and done when they say... pick AirPro.

I had a very good experience with Air Pro. Rigo and his partner were very professional and clean during their visit. I will definitely use them again when I need to.

They installed the a/c in my double wide back in 2001, never has worked rite, in the beginning there was not sufficient return air and it kept freezing up, and they would not come back and take care of it. So I had another opening cut in for return air, that fixed the freezing up problem, but evaporator coil was already damaged from freezing up, now I'm having more problems, and come to find out they installed 5 ton unit outside and a 3 ton unit inside. What a bunch of crooks

My A/C lasted less than two years after they installed it, and when I tried to get repairs, they were awful. Raised the price three times on me until it wasn't worth dealing with them anymore. If you have to use them, make sure you get your price in writing the first time. Absolutely terrible experience.

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1 review
A. K.

Austin, TX

8/26/2012
I had these guys come out last year to fix my AC after it started blowing hot & they replaced the compressor after thinking that was the problem. 11 months later & my AC is blowing hot again. I've put in 3 calls now for a callback to have someone help us out but no one has yet to respond. I put in a call last evening, this morning & again around noon. I think that's more than enough time to allow for a callback. My wife & I stayed in a hotel last night & will be again tonight because our house temp now reads at 94 degrees. Why have an "emergency" line number if your staff blows off calling customers back? That is the worst, to operate a business & not have the respect of at least calling back to talk or arrange for an appointment. I don't like being kept in limbo, especially about not being able to be in my own home. It makes me suspicious of the work they performed a little less than a year ago & pending their response (still waiting for that response) this incident may need to be reported to proper establishments beyond just this review...

The technicians are always friendly and helpful, but one of the customer service reps, Brenda, is very rude and kind of condescending. She kept insisting that she had informed me of a fee that I had not heard anything about until the technician informed me when he was already at the house! If she had indeed informed me of the fee beforehand, I would’ve said “Never mind, don’t send someone out,” but she said that it was “absolutely not true” that I didn’t know about it. She doesn’t seem to know how to talk to customers politely and respectfully, and it’s extremely off-putting. I don’t believe the “customer is always right” mentality, but I also don’t think you should be rude and insist that what they’re saying is “absolutely not true.”

I do not see how these guys stay in existence. They were sloppy, made a mess, and left a mess. Then they forgot to turn a screw on my outside air conditioner box and that gave me an incredible bill which I have never yet matched. After I got my bill they came out with Michael( The only guy that seems to know what he is doing ) and he found the problem and turned the screw and it was running well after that. They also come out with ex-convicts and do not tell you their status. My take on this company is that they send out people that are not really qualified and if there was a problem they bring in the only qualified guy on their payroll, Michael, and he will fix the problem.

These guys installed our ac system 5yrs ago and never have time to make a service call. I have been forced to use a more local company and now air pro won't reimburse me for the repairs they made even though they said that they would.

I called Air Pro under the impression that my AC had gone out. The technician found that the electric to the house was not getting enough voltage. The owner of Air Pro went out of his way to help me through the process of calling the electric company in order to cut off the power, as well as put me in contact with an electrician. I greatly appreciate his time and help. Thank you!!

We called AC Pro today and they arrived within a couple of hours. He worked quickly and fixed us up right away! So grateful for their help!! We own a manufactured home and we were being turned away by other companies.

I bought a used refurbished AC unit (outside) and had a part replaced in the inside until. AC (outside and installed was 800 and part for the inside was 600) Not a bad deal at all. 3 months later the inside and outside were frozen solid. Call Air Proo and was 2 week out of warranty.the came out and said I needed a whole new inside unit...1500 $. . Hust think that if I just spent 699 on the inside I wouldn't have to get a whole new unit inside...just my opinion. First encounter with Air Pro was great. Second not so much...

These guys were hired by my home contractor to put in my air conditioning unit and it is never worked correctly. I haven't even been at this house for a year yet and they've probably been out here five or six times to fix it from freezing over. Do not hire these people if you actually want your AC unit to work properly. The tech people are nice but they obviously don't know how to do their job.

Very good job and extremely competitive price. When it turned out my 23 year old unit needed to be replaced (compressor failed) I dreaded what the cost would be - people I knew who had had their central AC replaced had said they had paid $9000 or more. When Air Pro quoted me their price I had to keep asking "That is for the outside unit and a new coil?" - I couldn't believe it. The cost was a fraction of what I had thought it would be and the new unit works very well.

My AC went out in my rental home while outside temperatures exceeded 100 degrees, leaving the inside of the home at 95. I called Air Pro and they responded promptly. The technician, Roger, not only found the problem and fixed it, but did so with a very professional and friendly demeanor. Overall, they do quality work with very reasonable pricing.

First of all, I would like to give them a "A" for effort, but businesses are judged on results. Unfortunately their efforts came early not recently. They installed a new AC system for me several years ago, but now they refuse to come out and fix it.

The person that fields the service calls seems to be the "gate keeper". When I was getting no where with her I asked multiple times to speak to the owner. My calls went unreturned by him.

When I call up for annual service, the usual ploy is to say "that you have not paid last years service bill". This is the bill that the service tech always collects a check on before he leaves. On the phone I give the "gate keeper" the check number from last year which was cashed.

There are outstanding warranty issues that Air Pro simply doesn't want to deal with.

Life is too short. So I have moved on to another service provider.

Unfortunately I cannot recommend them. Started out nice. But did not come through in the end.

Ac unit was installed by airpro a little over a year ago. I assumed it was under warranty when i called to have someone come look at it since it was not cooling properly, i was never told warranty expired I even talked to a couple of people prior to having someone come out to my house. After tech was done then asked "did they tell you about the service charge for coming out?" Not once was it mentioned to me that there would be a service charge and when i mentioned it to whoever called to collect payment she was very dismissive and rude. any other company i have used in the past has given the common courtesy to let you know if and around how much it will be to just come out and look at your problem, and give you the opportunity to find better pricing and options. Will not be calling them for any future issues!