HVAC reviews in Austin, Texas

I have used Air Pro Austin for several years. We use them now as well and for all of our rentals. They’re always on time and stay until the job is completed. I’ve never had a bad experience thus far and don’t expect to.

Very unprofessional employees. I called yesterday to get my recently installed furnace looked at. The female employee that answered the phone "Amanda" was so RUDE! she was talking over me and couldn't explain what was going on with my furnace, she then put me on hold without telling me. After she left me speak I explain that my heater was blowing warm air and wanted to have looked at because it was recently installed and wanted to see it was working properly before winter approached. I asked her if there was going to be a fee and she said no because it came with one year guarantee to come and look and to fix it if there was a problem and a 10 year guarantee for parts with the manufacture. Amanda told me that she was going to put me on the schedule for that same day or the next day. I was waiting for them to call me before they showed up so I could off known when to expect them. They showed up that same day at 7:30 pm, without calling or anything. The technician checked my furnace unit and said it was working properly, so they left. 20 min after they left, they came back to tell that I needed to pay for the service call because nothing was wrong with my furnace. The technician Marvin said that per his boss I was supposed to pay the service call $89.99 but since they were already in route doing calls I had to pay $40, I thought it was so weird so I told Marvin that I was going to call in the AM to see what was going on. I called this morning asking to speak to their billing dept or customer service to dispute a charge. This RUDE! Amanda person answer the phone again like always being RUDE! and speaking over me and not letting me explain the situation, so she was upset for no reason even do I was trying to voice my concern nicely. After getting tired of speaking to me and cutting me off she was like "don't worry about it" which confused me even more. I responded "wow you are so rude" and she responded back "so are you" and hanged the phone up on me, which doesn't surprise me she lacks of work ethics and professionalism. In this company employees are so incompetent nobody knows to do their job or wants to do it the right way. If Amanda doesn't like her job and is so miserable being there she should find another job, or just get FIRED! for not doing her job. I wanted to speak to the supervisor or owner but it seems like these people don't want me to speak to someone above them. Do not hire this company they lack of professionalism and employees are so rude!

After about a week of dealing with another company, I contacted Air Pro. They had my AC replaced in 3 days.
Jose was the 1st to come out and explain to me what exactly was wrong with my system.
Amanda worked diligently to make sure everything was in order so that we could get the parts needed ASAP. She was so patient and kind and super understanding a true angel.
Roger came out and installed the unit he was on time , professional and efficient.
Now I know if I have any AC issues in the future I will most definitely be contacting Air Pro!

Roy came a couple days ago for duct cleaning. He found mold, albeit small, but mold. He returned today and cleaned the unit, added a uv light, deodorizer and sanitized.
Roy is very pleasant and professional. Your excellent work is appreciated.

Roi came out and did a duct cleaning and inspection. He found mold and bacteria and was able to take care of it immediately for us. He was very friendly and did a great job explaining everything to us.

Had a conversation with a sales representative 7/9. Agreed upon a set price of $199. Services person arrived with only a shop vac, tried to upsale $499. Told me I had mold, I just changed all vent filters 7/3, there was no mold when I open the unit. No other service provided, beside running vac through access point.

Alright it will be a flat rate of $399 and the package includes:

1) All the supply Ducts cleaning with high pressure negative pressure machine.
2) All the supply Vents with high pressure negative pressure machine.
3) Deodorizer spray in the vents for fresh air.
4) Before and after pictures of the system.
5) Free Inspection/checkup of your Furnace, Ac and dryer vent will be provided to you if it needs cleaning my techs will let you know on the spot.

These people were hired by the builder of the home that I bought and I've had nothing but problems since it was installed. Originally it had freezing up issues, and like somebody else said in their review they cut a new are opening to allow more airflow in. That did stop the freezing for a while. Then it started back up again and they replaced the coil. Immediately after they replaced the coil it started flooding the bottom of my house and would cause the air duct to come off due to being full of water, we would be stuck without air conditioning at the hottest part of the summer due to this. This happened three different times and every time they would come out and reattach the air duct but never fix the real issue. Each of those times the filters were clean. Then it started to flood the inside of my house. I called them and because the filters were not as clean as they would like them to be( this time) they tried to blame it on my filters (despite the fact that it had been a reoccurring issue, and they had been out multiple other times when the filters were clean and it was never addressed.) Then to top it off they told me that they were going to make me pay for the service call because they believed that this time it was the filters! Even though it had been happening since the unit was installed and the filters were clean every other single time!! I can agree with what most people have said which is that the staff are nice but good community service doesn't stop at the person being nice, the people actually have to be competent enough to do their job.

Do not take the risk of using this company, you will sorely regret it, in fact I wouldn't doubt it if the good reviews on here are actually the people that work there trying to help out their rating. I'm having to contact a different air conditioning company to come and see what's going on because these guys don't know what they're doing. Do not use this company, it's not worth taking the risk.

Air Pro came out and got my AC running in less than a hour when the other guys said it would be a week for a C/O. These guys know there stuff! Highly recommend to anyone looking for noble work.

Unfortunately I have to post this because this company has cheated me out of my money. I have tried settling this with them via the third party (messages on FB) but they did not call me (even though they said they did). I have also disputed the charges with my credit card.

I used this company back in 2022 and was pleased with their work, what the guy from FB said would be done, was done and I was completely satisfied. I decided to use them again this year, but it did not go well at all.

From FB message, you can see what would be done, same as before. However, this time around, there was mold in the system and vents. I agreed to the price of the treatments and was ready to pay what was needed to get this taken care of.

The technician did not remove any of the mold but sprayed Kilz on it! He only took off a few vent covers, aired out the foam, installed an ultraviolet light, and did a 10 second sanitizer through one vent cover.

I was alone in my house, and the technician was a clearly able bodied man, and when I approached him many times about cleaning the mold and not spraying over it, he argued with me. We had many arguments because I was very unhappy with how he was treating the mold, definitely not a mold treatment you would expect for over the price of $2,000! After he was gone, I had to sweep his mess up because he didn’t bother to place anything under him, it got on my table, my kids’ stuff, and bed. After he left, I took off all the vent covers and had to clean everything myself, the inside of the vents were never cleaned though by him or me.

Even though I showed him the FB message stating that all vents would be cleaned, he said the service had changed. I eventually felt like it was unsafe for me to continue arguing and signed a contract stating I was happy with my service, and I gave the technician a tip as well-all very stupid of me because I felt unsafe.

I’ve been dealing with my credit card company for a few months now stating that I will pay for the ultraviolet light, but the other services were not done the way they should have and I want to be reimbursed for that.

I would not use them for any type of mold treatment and make sure to go over in detail the service they will provide before agreeing to anything! Also, make sure you aren’t a woman at home and have someone with you in case there are disputes!

Air Pro, hopefully you will actually contact me and we can settle this.

AirPro provided an exceptional experience for our community! Their team was professional, responsive, and truly went the extra mile to ensure everything ran smoothly. We appreciated their expertise and dedication every step of the way. Highly recommend AirPro for anyone seeking reliable and top-quality service!

We hired AirPro twice recently for dryer duct cleaning. The first time the appointment was setup with a group of households last September. Nick came, cleaned the exhaust pipe and showed me whatever lint he pulled out. He was very professional and the job took more than an hour.
Our dryer broke at the beginning of December, so we purchased a new one that comes with an AI.
From the very beginning the dryer kept giving the message "Duct blockage 80%. Check home exhaust system before using dryer.". Since we had the ducts professionally cleaned, I ignored the message, thinking that the machine was too sensitive. In January, the message changed to "Duct blockage 90%". The dryer was not drying the clothes either, so I took the exhaust pipe apart behind the machine. I saw that there was some lint, not much. So I called customer service to ask them to send an installation team and check on the installation. They came and pulled out a large clump of lint out of the wall. They recommended that I call the dryer duct cleaning service back.
We called AirPro, and they explained that because we had never had the ducts serviced in 24 years, we actually required a deep cleaning. They sent Alex right away. They kindly allowed us to pay the difference to complete the service. We also discovered that our actual exhaust goes through the roof; we had been mistakenly checking a different vent on the outside wall near the laundry room.
We highly recommend having your dryer ducts professionally serviced. We am grateful for AirPro for helping us avoid a potential fire.

Trash customer service, poor workmanship.

Edwardo was very professional about his work .he took the time to troubleshoot.found the problem and fixed it

Gerardo is a pleasure to work with. Professional and knowledgable. Highly recommended!

Superior work, friendly Vences replaced my condenser with general electric. the service was excellent.

We are extremely happy with the air conditioning service provided by Vences Contracting Group. They are incredibly responsible, offering excellent customer service and consistently going above and beyond to ensure satisfaction. Their team is fast, reliable, and truly dependable. We highly recommend them to anyone looking for top-quality service!

Vences Contracting replaced my thermostat, and the process was smooth and professional from start to finish. They took the time to explain everything and recommended their maintenance program to help prevent future issues, which I really appreciated. Great service, reliable team—I highly recommend them!

I had an excellent experience with Vences Contracting Group. They installed a smart thermostat and a General Electric heat pump split system in my home, and everything is working perfectly. The team was punctual, professional, and got the job done quickly. They made sure to clean up after the job was finished, which I really appreciated. I would definitely recommend them to anyone needing air conditioning services.

I can’t say enough good things about Ed and the work that he does. He is a true professional in every sense of the word. He is extremely responsive and provides a quality service and a great price!

Couldn't come out today, didn't know about tomorrow ("hadn't talked to the techs yet") and so I guess just didn't want the business.

I have known Ed for many years now. The level of service and attention to detail is incredible. His team is very professional and always ensures the job is done right. I highly recommend his services!