HVAC reviews in Austin, Texas

Update 7/25/24:
Ran into a warranty problem with our unit, and Platinum got on it right away. I called last night & they fixed it today. Truly amazing service, I'd give a 6th star if I could.

Original review:
The Platinum Air team did a great job finding a couple issues with our old unit, which we decided to replace instead of repair. They were the best price out of several competitive quotes & were able to quickly get the new equipment installed.

Excellent service, quality work, and great overall experience.

TX can bring some harsh Summer nights - Grateful for the Platinum team and especially to Ethan for coming to the rescue and ensuring that the repair to A/C was targeted correctly. Super Communicative and dedicated to seeing the repair done right.

Platinum is always professional, we’ve used them 3 times (remodel, new unit, and repairing an old unit) and have had fantastic outcomes each time. Most recently Ian took an emergency call, walked me through steps to diagnose and when I realized it was beyond my skill set he quickly came over and fixed the problem. Definitely one of the best HVAC companies in Austin.

Ethan was very knowledgeable and took care of everything I needed in a timely manner. Very happy with the service

Platinum is great and always has great communication. I will say that their bi-annual service contract is getting expensive. At $300 for less than 30 minutes, i'm not sure I'll be having them back.

They were excellent. Ordered part. Spoke to us about the timing and was able to fix the ac unit
After receiving the part. Easy and delightful to work with.

We were taken care of by Landon, a very professional tech who is great at his job. He has saved us money on cooling repairs, done exactly what we asked, provided expert guidance, and didn’t mess around. Platinum Air has a valuable asset in him, and we highly recommend Landon and Platinum Air for their exceptional service, professionalism, and expertise. If you’re looking for reliable and honest HVAC service, this is the team to trust!

Thank you Platinum Air! Second time having them over at my residence and they did a great job just like the first time went my A/C went out. Thank you Kyle!

Thank you Platinum Air Heating & Cooling. The technician, Landen, was prompt, communicative and provided great service. Now my AC is working great and crisis averted. Highly recommend!

Our AC wasn’t an easy fix — it wasn’t just a simple freon leak or a bad capacitor, but one issue triggering another. Eathen and Mark stuck with it, kept troubleshooting, and didn’t give up until everything was solved. Their perseverance and “good stubbornness” really paid off, and now our system is running smoothly again. Kudos to both of them for their professionalism and persistence!

Our AC went out today and we contacted Platinum. Ethan came out same day and looked at it and found just the fan motor was bad. We had feared the worst but the motor was all it was and thus the repair price was way less than we thought it would be. He had one with him and had us up and cooling within a short time. Yea!!! Thank you Platinum and thank you Ethan for treating us so well. Todd

Jeff and team did a fantastic job with our new heat pump system for our home in Georgetown. Very professional service company. You get what you pay for when it comes to air conditioning. Highly recommend for air conditioning installation and repairs. Thank you Platinum Air for being awesome.

Platinum is a great company to work with for A/C issues. They came to my house the same day I called which was on a Friday afternoon at 4:30. Issue was diagnosed rapidly and the repair was completed on Monday. Ethan is fantastic to work with and fair. The installation crew was courteous ans professional. I highly recommend Platinum for any A/C issues you may encounter.

Jeff and the team are amazing. They did everything they can to help my family to stay comfortable during tough seasons despite challenging circumstances. They are attentive, professional, committed, experienced, and overall just decent individuals (every single one of them). I'm relieved I have Jeff's team supporting us with HVAC concerns/maintenance. I would HIGHLY recommend Platinum Air if you want reliable and dedicated service. I know I will be partnering with them for a long time. Thank you Jeff, Landen, Ethan, Taylor, Madison, and the entire army of technicians!

The Eco Air folks are great communicators and they respond quickly and efficiently when you need it most (like when your AC quits on a 100 degree day).

They're very nice. The technician Matthew showed up on time and fixed the ac. He even texted me 30 ETA. I'm happy and will reach out if the ac has any problems in the future!

Reply to email request for service was very prompt. They came out next day and fixed our unit within 24 hours.

After dealing with an air conditioning unit that never worked properly, we decided to replace the old one. Joe gave us a very reasonable price. He was professional and returned my calls and emails quickly. It is so nice to have an appropriately sized AC unit that can keep up with the Texas heat. I highly recommend!

Gave me an obviously ridiculous diagnosis for why my electricity usage had shot up 500% overnight, gave me a large estimate to fix the wrong thing, and completely missed the actual problem.

This company pretty much failed every way possible. I had a clear understanding with the receptionist to check with me before coming because I might not be home. I got no text that they were coming and therefore I did not confirm that I was there. Yet, the tech showed up anyway while I was gone. It sounds like he was a kid who did not seem to know what he was doing and instead of checking the components of the system, checked my Freon and tromped around in my attic and decided I needed my ductwork replaced. (I looked at it later and it looked fine.) Eco AC sent me an estimate for around $2,000 to replace approximately 36 feet of attic ductwork. I asked him to call me to explain his diagnosis, and it took two days to hear from him and that was after I texted the owner. Meanwhile the owner seemed annoyed at my trying to follow up on what was going on. I never managed to speak to the technician. I got to pay $100 for that worthless experience.
I brought a second company out two days later that diagnosed the actual problem immediately. The thermostat was shot and the board in the air handler was burnt up. My system had been working full time on full-on emergency heat mode (hot coils like a toaster) simultaneously with full-on cooling mode for the last six weeks. And that is why my monthly usage had suddenly shot up from 1,000 kWh to 5,000 kWh. overnight and my bill from $100 to $800.
How this kid from Eco AC could think that my usage would bolt up 500% overnight because of normal looking ductwork in the attic completely escapes me.
Totally incompetent and a complete waste of time and money.

Edit: The owner writes a rude and misleading response below. Such a response tells you the quality of this company.
In response: This problem had been going on for six weeks and I explained all this to the receptionist and my husband explained it to the technician. Obviously it was still going on 24 hours after Eco AC’s visit, we were monitoring our usage the whole time.
The second company figured out what it was almost immediately, as I said above, it was a totally blown out thermostat and control board. The husband does not recall the technician even checking these things, but he does recall him standing there and saying, yeah, something is definitely wrong, but didn’t know what it was. If I had gone with his recommendation, I would have wasted $2,000 on unneeded ductwork and still have a broken system.
Finally the owner needs to tell his technician to leave a message, because unknown numbers are silenced on most people’s phones, so without a message, it is assumed to be spam.

Matthew was on time, friendly, explained everything he was doing, cleaned our A/C units, did not try to upsell me anything additional and put everything back the way it was when he arrived. I’ve been using Eco Air for several years and will continue to use them. Very professional!

Joe is reliable, competent, friendly, and he returns your call or text promptly. We have utilized his services for air conditioning and heating for several years and have been totally satisfied. In the past, Strand Brothers and other larger businesses have disappointed us. Joe never fails to be on time, to do his work and do it well, and to charge a fair price for the service he provides. I highly recommend Eco Air Conditioning.