Plumbing reviews in Austin, Texas

Well, the service provider BLEAD all over our bathroom and didn't clean it up nor did he follow basic blood spill/communicable disease safety. UNACCEPTABLE.I have photos to show the amount of blood left all over my countertop and cabinets.

Pipe Down Services is always prompt with their visits. They are professional, both on the phone and during the visit. And they are always able to fix our plumbing issues.

Wish I could give -5, the guy they sent was HORRIBLE!!! Everything he said was WRONG (I got a Real Plumber to verify what their guy said - turned out not to be accurate). When I called the manager I was told "'I don't know what you want me to say"'. So know I have to fight my Home Shield bc of what this guy wrote.
But don't worry, I'm telling EVERYONE!!!! I asked for the plumbers license # - didn't get it. Tried calling today got VM, I'll keep trying until I get his license # so I can turn him in to Tx State Board with written proof from 2 other Plumbers. I want my $75 back and I want him to write the TRUTH in his report....

Pipe Down Services in Waco was very professional from scheduling the appointment to completing the job. They always made us feel like we were a top priority. We are very pleased with the job they did.

Less than 1 star!
Guy (never introduced his self) went to my mothers house and had the worst attitude and most unprofessional manner. Was called for a shaking toilet (not broken)...guy went in tore up the toilet and left it there saying there was nothing he could do. Wanted to charge my mother $275 for absolutely nothing and have her sign a waiver just in case somebody decides to use it. I recommend staying faaaaar away from this company! Btw, toilet is now broken and guy will not fix his mistake!

Larry showed up on time and was very helpful. Not only did he address the broken water heater, he provided a much better system and gave us useful information we needed for the future. Left things tidy when he left as well.

I have AHS and they sent Pipe Down to replace our disposal and kitchen faucet. Larry was friendly and professional and did a great job. Pipe Down was very communicative.

American Homeshield had John with Pipe Down come out to check the water heater. He had a bad attitude the moment he drove up. He couldn't see the information so the moment he left the house he cancelled the order and didn't even bother to call me. We had Mr FIx It came out and took care of the problem. 👍

Overall the company might be fine, but the few times we've filed a claim through American Home Shield we've received "Johnn". He literally wrote his name with that spelling on the work order. He shows up and is very brash, rude and spends a couple minutes looking at the issue, then smokes a cigarette or two at his van for 30 plus minutes. Everytime he's told us incorrect information, and doesn't do anything. We have to call AHS to have a new company and/or tech sent out. Yall need to find "Johnn" a new job. He's either too salty to do this anymore or he shouldn't be around people in general. Horrible experiences with your company because of him.

Very sorry @$$ company to use they came to replace a pipe that had a tiny crack. While cutting it it cracked the whole line now they said they can't replace it unless I tear out my cabinets and wall. They also came out to fix a clog and the technician said he could only unclog have the house. Hate them and will not be using them in the future. They were sent out by American homeshield.

Called American Home Shield for a gas leak problem. Appointment was set tech called when in the way and hung up on me. When he called back he was rude and condescending. He got to my home and was even more rude in person to my 18 year old daughter. I called the office to tell them how rude he was and the office called the tech while he was still in my home and then the office called me back to give me “his side of the story”. My daughter had to wake my husband who works nights and the attitude changed. He did absolutely nothing except advise that he would have to cut up several of my walls and then left. ZERO STARS. I’m calling my warranty company to request a change.

Larry from Pipe Down Services was a very pleasant man to work with. He took time to explain both the problems and the solutions. He was very professional and knowledgeable and did not hesitate to answer any of my questions. He was very thorough and efficient. I would highly recommend Larry and this company to anyone!

By far the most professional technician that I have dealt with through American Homeshield. Larry looked at all possibilities and identified the problem that the previous company did not take the time to look at for my water heater. The previous company/technician was inly concerned about hos 75.00 co-pay.

Be very very careful with this plumber. When creating a service request for AHS warranty be specific to not send the request to this company and they do consider. I have done this in the past with a different company. But we need to request that they not send to this company in the beginning itself when creating the service request over the phone. The problem is if this plumber cannot fix something they will write in their report a reason that will be used by AHS warranty company as this reason is not covered by warranty. Once that reason is put that's it AHS warranty will not fix it. This plumber knows for what reasons something will not be fixed by AHS and will use that reason instead of saying they will not be able to fix. Because if they say they will not be able to fix something they will look bad in AHS view. For example for us the toilet handle came off. This is something that happened to many of our friends. But this plumber wrote in their report that the toilet handle was broken because we used excessive force. Come on people use toiler everyday several times a day and it is normal wear and tear, instead of saying normal wear and tear, the plumber wrote it broke because of excessive force and that's it AHS said because of excessive force it is not covered. Anyway we asked for second opinion and they are sending a second plumber. We had this happen in the past for a different issue with water heater and the second company gave a different analysis and AHS fixed it. Be extremely careful with this company shady practices.

The workers completed the job quickly and saved us thousands of dollars (that we don't have!) by advocating for us with the warranty company to cover our huge repair. We just moved in here in September and have already accrued so much unexpected debt that we were in panic mode when the leak sprung. The guys getting it fixed and paid for today was truly an answer to prayer. They weren't able to just fix the leak, b/c so much of the piping was crumbling. Because of their negotiation with the warranty company, we got a better resolution than we expected - half of the house now has new piping. Thanks Pipedown, for our Christmas blessing!

Had to take 3 days off to get a water heater fixed. Tried to explain to the tech today that hot water was not getting to the tub or kitchen. He tells me I need to check the valve. I have not clue what he is talking about. He tells me I have the thermostat up too high. I never touched the thermostat. Only their techs have set the thermostat. Says the water is scalding at the water heater. Its not. and I still do not have hot water.

American Home Shield contracted this company to fix a leaking sink and leaking shower. Tech showed up and had a very CAN'T do attitude. Finally said they would have to order fixtures and replace. One and a half months later they called to schedule install; showed up with a different sink fixture and no shower. My wife was able to find the same sink fixture on the internet in five mins. They said they have no plan for the shower. Complete waste of time and zero initiative to get the job done. Spoke with manager at company and he said this is a home warranty issue. If that's the case it would be helpful to have a manager or someone speak the home owners in order for them to address the issue and not find fault with subcontractors

Update to my previous post (which I've deleted). I finally got a call that the part was in and I was being fit in between 8-12 the same day of the call. While it was inconvenient (I was literally pulling out the garage), I was able to stay home to meet the technician. He was there within 2 hours of my call and was able to fix the leak in our sink. He told me that he was on the verge of just ordering and installing a new fixture a week before my part arrived to which I asked well why didn't you? They wanted to give Moen a chance to replace the part so it would be covered by their lifetime warranty. He did also inform me that once my fixture becomes discontinued, if anything happens, I will get upgraded to a new fixture from Moen, still covered by the lifetime warranty at no additional cost to me. I feel a bit better knowing when it fails again, it's fully covered.

My toilet was leaking and flooded half of my bathroom. I called American Home Shield and Pipe Down was contracted through them. I was told this was a main line clog but they could not locate my main line. They said the clog would need to be accessed through a roof vent but they do not provide this service. I called my regular plumber who is not contracted through AHS and he found the main line and fixed it immediately. The plumber from Pipe Down barely looked and almost had me schedule an unnecessary access service which would have cost me a lot of money. I only paid a $75 service fee but I want a refund.

The Pipedown in Waco is the worst plumber that I have ever had to deal with. Do not waste your money or time authorizing this company to come out. He was rude and condescending. Speaking to me as if I were a beggar and could not afford his fees. He told me that the work order that i put in was wrong and that I would have to pay another service fee for him to come back out. I told him that I was not a plumber. But I didnt think that it could be any simpler to ask for a shower fawcet to be fixed. This is a company that works for American Home Shield. I think they try to scam you into getting the service fee without doing any work at all. He tried to tell me just about everything was not covered. I have a contract that says these plumbing problems are covered. I talked to American Home Shield and the issue we have is covered!

DO NOT USE THIS COMPANY!! They were called out over a week ago to replace a hot water heater by our home warranty company. We have called every day for the past 3 days and no one will return our call. They will not even answer and return calls from our warranty company. I have never seen such poor customer service. Finally just cancelled the repair order. RIDICULOUS!!