Plumbing reviews in Austin, Texas

Filed a claim with my home warranty in which the services were covered. First of all the technician, BLAINE was his name, was supposed to arrive starting at 8AM but never showed up. Mind you we have a camera in front of our house. Claims he would come back after his next service call. After refusing to answer my phone calls and turning his phone off he finally calls me back 45minutes later stating he was on his way! WOW - what a quick service call to the other address. When he finally did arrive he walks to the bathroom where the clog was at and walks around the house and said nope he couldn't fix it. You will have to call someone else. I'm in the process of reporting this to BBB and the home warranty. I would NEVER recommend this company EVER!!!

Update:

Deleted old review as Pipedown has done a lot to correct the situation.

It seems I had some bad luck or had some bad misunderstandings with Larry when he first came to my house to evaluate a dead hot water heater after I reported the problem with my home warranty (American Home Shield). I was not at all happy with what Larry had told me he would be willing to do and what he would need me to do on the job. I was not going to use pipedown due to these issues and had AHS send out another service provider to evaluate and do the job.

Long story short AHS wont change the job because both plumbers agree on what needs to happen...the hot water heater needs to be replaced....Which I already knew and told AHS...

Randy called me to discuss the problems I had with the original information I was given by Larry and actually took the time to explain what they thought needed to happen and why. He really turned around my opinion of Pipedown. I must have caught Larry on a bad day or something.

Haven't had the service completed yet but I can say Pipedown does care about their existing and potential customers and have impressed me with their willingness to listen to concerns/complaints.

I'll update this review again when the service has been completed.

Very Poor Service and Customer Service. Technician Randy arrived on site to stop a reported toilet leak from American Home Shield. I explained that the leak was coming from both the shut-off valve and the toilet where the toilet continues to run water. He replaced the ball and flapper but not the valve leading to the toilet. I explained that it was leaking as well, as he witnessed. He stated that the valve typically leaks when turning on and off however he would not replace; instead he tightened to "bonnet". I again asked him to replace because of the previous reported leak and he didn't. Less than a week later, I have water leaking thru the floor from the valve. Called the company and they refuse to rectify the issue without another work order request from American Home Shield. Do Not Recommend!

Finally an honest company that makes sure their customer is informed and satisfied. Larry was our tech and although we had no coverage for faucets in our plan he checked the manufacturer's website and discovered it had a lifetime warranty and ordered the parts which were free! When they came in we called to advise him and he came out and installed for a very reasonable charge! They care and they know what they're doing. Thanks Bill F in Austin Tx!!!

Pipe Down had great communication. The technician was available to come an hour earlier than expected and the office called to confirm if that was ok. Larry was the technician that came out to my house. Larry was very kind and knowledgeable, he provided me with a lot of useful information and great service. Thank you, Larry!

I just am thankful for Pipe Down Service Inc. ! I was attempting to cancel my appointment because my husband had reset our hot water heater. But, I was being burned by the scalding hot water. I ask the technician several questions and he informed me that the thermostat was going out and by hitting the reset button over and over, my husband was going to burn out the wiring. This would do a lot of damage and cost a lot more than $75. I am so grateful!

We had a very serious issue with both outdoor and indoor pipes. Several plumbing companies and 2 months later, we found Pipe Down and our problems have been resolved! Larry and John knew exactly what to do. They worked hard, explained the problem and got it done. These are honest, hardworking and extremely knowledgeable guys!

I would love to give a negative rating but I have to give a star to even say my feelings on this. We had a service call through our home warranty that was put in wrong. We explained that it was not a faucet issue but a draining issue. He said he could not fix anything not on the service call. I understood and called American Home shield to have them redo the service call to the draining issue. He acted as if I was asking him to do work for free or work that was not covered... i was getting the work order changed for him. He then said he did not have time for drainage issues today and so I told him I did not need him to fix my faucets and he left. After a few minutes he just walks through my front door and storms up and says to sign a work order that he had tried to fix stuff and I refused. He never once touched anything but his phone to call his boss about the work order. He was rude and had not respect at all. I called to complain about his service and attitude to his boss and the boss was a bigger jerk than the technician needless to say I will never do business with them again. I called my home warranty company and had them send a different company out. This is a sorry excuse for business practices.

The plumber showed up to my residence hasty and unprofessional as far as his customer service skills. He did not introduce himself he just very quickly explained that my home owners insurance would not pay to fix the problem I was having with my garbage disposal and if I wanted to replace it I had to pay him $245.00. He then walked out of my residence and closed the door in my face. I went out to ask the service man what he was going to do? His response was I am going to write you a bill and go down the street (referring to his next call). The interaction after that followed was strange to say the least. My Christian background stopped me from becoming very upset with this man. I do not recommend this company and based completely on my interaction with this man. I would never refer them to any one.

This company was sent out by American Home Shield. They were sent to replace/fix my water heater. When I spoke to the person at Pipe Down, I CLEARLY told them the issues and the location of the water heater. When they arrived, he looked at the unit asked a few questions and said it needed to be replaced. They said they could not replace it because they do not replace water heaters that are in the attic. This is information they already had and still wasted 3-days of my time with no hot water. They would not listen to me when I told them that they had ALL this data prior to the appt and could have told me then so I could get another company to take the job. When I called, they were condescending and just rude in my opinion. So apparently they don't replace many water heaters as most are in the attic in Texas. What a joke !!! My opinion is to Stay Away.

This company was sent out by American Home Shield. They were sent to replace my water heater. They said they could not replace without tearing out my wall and door frame of the closet where the old heater was in. They would not listen to me when i told them that other plumbers said there was no need to do that to replace. I ended up just taking the payout from Home Shield and getting my own plumber to replace. No wall needed to be taken out. Pipe Down is not a good company. Stay Away.

Had a great experience with Larry that went to one of our homes for a water heater issue. The previous plumber that was sent before Larry from a different company was a complete dipshit and had no clue what the hell he was talking about. Larry took his time, found the source of the problem and it ended up being a very easy and inexpensive fix. However, one thing that bothered me about this service call was that Larry was amazing at finding the solution, however he didn't bother to ask if we wanted Pipe down plumbing to fix the issue. He assumed since American Home shield wouldn't cover the parts needed for the fix he just told us what the problem was and left it up to us to fix it. If he would have asked on the spot, I would have paid him to fix the problem even if the Home warranty wouldn't have covered it. Just ask next time Larry.

The guy that came out. He was here the last two times and is rude. He told me I dropped something down the drain. I assured him nothing was dropped down there this time. He basically called me a liar. I left the bathroom because of how he was talking to me. I then told my son to deal with him. I’m not use to being talked down to especially from someone that comes into my home to do some work. I’m very honest. When he got through I told him I wanted to see what was dropped down there. He said he got hair out. Then he proceeded to tell me that something was broken off of the thing that stops the tub from draining. He asked me if it had ever had a different drain. I told him not to my knowledge. I told him all three tubs have the same faucets and drains and I doubt anyone would have replaced all three. He then told me yes they did because when this house was built they didn’t have the fixtures like I have in them now. He was going to argue no matter what I said. He is extremely rude.
His name was John!!!!!

This company was dispatched for us on a warranty call and Larry was awesome. He discovered the issue the first plumbing technician diagnosed was incorrect and addressed the issue. He went above and beyond explaining some other things we could do to get good longevity out of our softener and water heaters. Appreciate this company and Larry’s great!

This company was great ,they really made me feel comfortable, and they cared about my plumbing needs. There was no short changing in the work they did, made sure the job was done right. Even after they had to wait for construction to be done before they could finish the job,there were still committed and supportive of me, with much patience. Thank you Blaine,Randy, and the sweet lady that answered my calls and questions. I recommend Pipe Down Services for a job well done.

John was outstanding. He analyzed the problem and made every possible attempt to resolve the situation accurately and expeditiously. My toilet was a Briggs and Stratton circa: 1998 with a tank retrofitted by the manufacturer from 3.0 gpf to 1.6 gpf (due to the law change). To accomplish this, B&S inserted an inner tub made of plastic with a proprietary FluidMaster component trademarked as Vacuuity Flush.

This unit was installed as original equipment when we purchased our home new in 1999. We never ever had a problem until a month ago when the tank started leaking into the bowl.

John thoroughly inspected the fixture and voila!—the plastic insert developed a hairline crack which was causing the leak. Easy fix: Remove and Replace... BUT those tanks are no longer manufactured by B&S and replacement components are no longer available.

As such, AHS authorized a toilet replacement and installation. John handled the installation in less than an hour. Pipedown Plumbing did NOT disappoint.

I no longer recommend American Home Services. Reason: I had minimum claims with this company. In 2019, I experienced a leaky hose bib (also covered by my plan). They sent a plumber who wanted to tear open my living room wall to repair the hose bib. After over 25 calls and COUNTLESS HOURS ( yes, HOURS) on hold, they never worked with me to resolve. I cancelled my membership and they continued to charge me every month until the contract’s expiration date.

I contacted a plumber independently, he replaced the brass fitting and handle located on the outside wall for about $100.00. The service call from the “plumber” that wanted to tear down a wall was $150.00 and I got nothing.

I guy named Johnn came to clean the drain, he was very rude since the first moment he got in the house. He made a big damage in my floor and this company does not want to respond for the damages they caused, while he was trying to clean the drain, lots of water (dark water) came out and into the floor, he clean with some rags and left them in the sink, the worse part is that after he left I walked over the laundry room and water started to come out from the floor planks joins, when I called, they were very rude and basically said to clean it myself, the floor needs to be remove and clean, but they are not responding. Now I am paying out of my pocket a professional cleaning company, the last picture shows the water trap under the floor they detected with their devises, the floor cannot be saved.

A plumber from this company called John came to clean a drainage; while doing that lost of water (dark water) came out of the pipe and went over the floor, he wiped the floor when he finish the job and left, then my wife started walking over the floor and water was coming out from the joins of the floor planks, this is a vinyl plank floor just a year old, the floor is not glue to the concrete slab, the planks are join together in a system called click and lock, when I walk over the laundry room water was coming out, this water is trapped between the house concrete slab and under the floor, we called this company and they basically said to clean it ourself and that they will not take care of it, they were very rude and scream at my wife, at this moment they do not have any intention to fix the problem or even send someone to look at it. I will file a complain to the BBB and bring them to the court for damages to my property and health issues we and our daughter will have for them leaving sewer water for us to clean.

They are very helpful.

Awesome experience....Staff is very knowledgeable and helpful...Prices and service are excellent....

Great people and service!! Their new showroom is going to make it an even better.