Reviews of local pros in Austin, Texas

Called American Home Shield for a gas leak problem. Appointment was set tech called when in the way and hung up on me. When he called back he was rude and condescending. He got to my home and was even more rude in person to my 18 year old daughter. I called the office to tell them how rude he was and the office called the tech while he was still in my home and then the office called me back to give me “his side of the story”. My daughter had to wake my husband who works nights and the attitude changed. He did absolutely nothing except advise that he would have to cut up several of my walls and then left. ZERO STARS. I’m calling my warranty company to request a change.

Larry from Pipe Down Services was a very pleasant man to work with. He took time to explain both the problems and the solutions. He was very professional and knowledgeable and did not hesitate to answer any of my questions. He was very thorough and efficient. I would highly recommend Larry and this company to anyone!

By far the most professional technician that I have dealt with through American Homeshield. Larry looked at all possibilities and identified the problem that the previous company did not take the time to look at for my water heater. The previous company/technician was inly concerned about hos 75.00 co-pay.

Be very very careful with this plumber. When creating a service request for AHS warranty be specific to not send the request to this company and they do consider. I have done this in the past with a different company. But we need to request that they not send to this company in the beginning itself when creating the service request over the phone. The problem is if this plumber cannot fix something they will write in their report a reason that will be used by AHS warranty company as this reason is not covered by warranty. Once that reason is put that's it AHS warranty will not fix it. This plumber knows for what reasons something will not be fixed by AHS and will use that reason instead of saying they will not be able to fix. Because if they say they will not be able to fix something they will look bad in AHS view. For example for us the toilet handle came off. This is something that happened to many of our friends. But this plumber wrote in their report that the toilet handle was broken because we used excessive force. Come on people use toiler everyday several times a day and it is normal wear and tear, instead of saying normal wear and tear, the plumber wrote it broke because of excessive force and that's it AHS said because of excessive force it is not covered. Anyway we asked for second opinion and they are sending a second plumber. We had this happen in the past for a different issue with water heater and the second company gave a different analysis and AHS fixed it. Be extremely careful with this company shady practices.

The workers completed the job quickly and saved us thousands of dollars (that we don't have!) by advocating for us with the warranty company to cover our huge repair. We just moved in here in September and have already accrued so much unexpected debt that we were in panic mode when the leak sprung. The guys getting it fixed and paid for today was truly an answer to prayer. They weren't able to just fix the leak, b/c so much of the piping was crumbling. Because of their negotiation with the warranty company, we got a better resolution than we expected - half of the house now has new piping. Thanks Pipedown, for our Christmas blessing!

Had to take 3 days off to get a water heater fixed. Tried to explain to the tech today that hot water was not getting to the tub or kitchen. He tells me I need to check the valve. I have not clue what he is talking about. He tells me I have the thermostat up too high. I never touched the thermostat. Only their techs have set the thermostat. Says the water is scalding at the water heater. Its not. and I still do not have hot water.

American Home Shield contracted this company to fix a leaking sink and leaking shower. Tech showed up and had a very CAN'T do attitude. Finally said they would have to order fixtures and replace. One and a half months later they called to schedule install; showed up with a different sink fixture and no shower. My wife was able to find the same sink fixture on the internet in five mins. They said they have no plan for the shower. Complete waste of time and zero initiative to get the job done. Spoke with manager at company and he said this is a home warranty issue. If that's the case it would be helpful to have a manager or someone speak the home owners in order for them to address the issue and not find fault with subcontractors

Update to my previous post (which I've deleted). I finally got a call that the part was in and I was being fit in between 8-12 the same day of the call. While it was inconvenient (I was literally pulling out the garage), I was able to stay home to meet the technician. He was there within 2 hours of my call and was able to fix the leak in our sink. He told me that he was on the verge of just ordering and installing a new fixture a week before my part arrived to which I asked well why didn't you? They wanted to give Moen a chance to replace the part so it would be covered by their lifetime warranty. He did also inform me that once my fixture becomes discontinued, if anything happens, I will get upgraded to a new fixture from Moen, still covered by the lifetime warranty at no additional cost to me. I feel a bit better knowing when it fails again, it's fully covered.

My toilet was leaking and flooded half of my bathroom. I called American Home Shield and Pipe Down was contracted through them. I was told this was a main line clog but they could not locate my main line. They said the clog would need to be accessed through a roof vent but they do not provide this service. I called my regular plumber who is not contracted through AHS and he found the main line and fixed it immediately. The plumber from Pipe Down barely looked and almost had me schedule an unnecessary access service which would have cost me a lot of money. I only paid a $75 service fee but I want a refund.

The Pipedown in Waco is the worst plumber that I have ever had to deal with. Do not waste your money or time authorizing this company to come out. He was rude and condescending. Speaking to me as if I were a beggar and could not afford his fees. He told me that the work order that i put in was wrong and that I would have to pay another service fee for him to come back out. I told him that I was not a plumber. But I didnt think that it could be any simpler to ask for a shower fawcet to be fixed. This is a company that works for American Home Shield. I think they try to scam you into getting the service fee without doing any work at all. He tried to tell me just about everything was not covered. I have a contract that says these plumbing problems are covered. I talked to American Home Shield and the issue we have is covered!

DO NOT USE THIS COMPANY!! They were called out over a week ago to replace a hot water heater by our home warranty company. We have called every day for the past 3 days and no one will return our call. They will not even answer and return calls from our warranty company. I have never seen such poor customer service. Finally just cancelled the repair order. RIDICULOUS!!

Filed a claim with my home warranty in which the services were covered. First of all the technician, BLAINE was his name, was supposed to arrive starting at 8AM but never showed up. Mind you we have a camera in front of our house. Claims he would come back after his next service call. After refusing to answer my phone calls and turning his phone off he finally calls me back 45minutes later stating he was on his way! WOW - what a quick service call to the other address. When he finally did arrive he walks to the bathroom where the clog was at and walks around the house and said nope he couldn't fix it. You will have to call someone else. I'm in the process of reporting this to BBB and the home warranty. I would NEVER recommend this company EVER!!!

Update:

Deleted old review as Pipedown has done a lot to correct the situation.

It seems I had some bad luck or had some bad misunderstandings with Larry when he first came to my house to evaluate a dead hot water heater after I reported the problem with my home warranty (American Home Shield). I was not at all happy with what Larry had told me he would be willing to do and what he would need me to do on the job. I was not going to use pipedown due to these issues and had AHS send out another service provider to evaluate and do the job.

Long story short AHS wont change the job because both plumbers agree on what needs to happen...the hot water heater needs to be replaced....Which I already knew and told AHS...

Randy called me to discuss the problems I had with the original information I was given by Larry and actually took the time to explain what they thought needed to happen and why. He really turned around my opinion of Pipedown. I must have caught Larry on a bad day or something.

Haven't had the service completed yet but I can say Pipedown does care about their existing and potential customers and have impressed me with their willingness to listen to concerns/complaints.

I'll update this review again when the service has been completed.

Very Poor Service and Customer Service. Technician Randy arrived on site to stop a reported toilet leak from American Home Shield. I explained that the leak was coming from both the shut-off valve and the toilet where the toilet continues to run water. He replaced the ball and flapper but not the valve leading to the toilet. I explained that it was leaking as well, as he witnessed. He stated that the valve typically leaks when turning on and off however he would not replace; instead he tightened to "bonnet". I again asked him to replace because of the previous reported leak and he didn't. Less than a week later, I have water leaking thru the floor from the valve. Called the company and they refuse to rectify the issue without another work order request from American Home Shield. Do Not Recommend!

Finally an honest company that makes sure their customer is informed and satisfied. Larry was our tech and although we had no coverage for faucets in our plan he checked the manufacturer's website and discovered it had a lifetime warranty and ordered the parts which were free! When they came in we called to advise him and he came out and installed for a very reasonable charge! They care and they know what they're doing. Thanks Bill F in Austin Tx!!!

Pipe Down had great communication. The technician was available to come an hour earlier than expected and the office called to confirm if that was ok. Larry was the technician that came out to my house. Larry was very kind and knowledgeable, he provided me with a lot of useful information and great service. Thank you, Larry!

I just am thankful for Pipe Down Service Inc. ! I was attempting to cancel my appointment because my husband had reset our hot water heater. But, I was being burned by the scalding hot water. I ask the technician several questions and he informed me that the thermostat was going out and by hitting the reset button over and over, my husband was going to burn out the wiring. This would do a lot of damage and cost a lot more than $75. I am so grateful!

We had a very serious issue with both outdoor and indoor pipes. Several plumbing companies and 2 months later, we found Pipe Down and our problems have been resolved! Larry and John knew exactly what to do. They worked hard, explained the problem and got it done. These are honest, hardworking and extremely knowledgeable guys!

I would love to give a negative rating but I have to give a star to even say my feelings on this. We had a service call through our home warranty that was put in wrong. We explained that it was not a faucet issue but a draining issue. He said he could not fix anything not on the service call. I understood and called American Home shield to have them redo the service call to the draining issue. He acted as if I was asking him to do work for free or work that was not covered... i was getting the work order changed for him. He then said he did not have time for drainage issues today and so I told him I did not need him to fix my faucets and he left. After a few minutes he just walks through my front door and storms up and says to sign a work order that he had tried to fix stuff and I refused. He never once touched anything but his phone to call his boss about the work order. He was rude and had not respect at all. I called to complain about his service and attitude to his boss and the boss was a bigger jerk than the technician needless to say I will never do business with them again. I called my home warranty company and had them send a different company out. This is a sorry excuse for business practices.

The plumber showed up to my residence hasty and unprofessional as far as his customer service skills. He did not introduce himself he just very quickly explained that my home owners insurance would not pay to fix the problem I was having with my garbage disposal and if I wanted to replace it I had to pay him $245.00. He then walked out of my residence and closed the door in my face. I went out to ask the service man what he was going to do? His response was I am going to write you a bill and go down the street (referring to his next call). The interaction after that followed was strange to say the least. My Christian background stopped me from becoming very upset with this man. I do not recommend this company and based completely on my interaction with this man. I would never refer them to any one.

This company was sent out by American Home Shield. They were sent to replace/fix my water heater. When I spoke to the person at Pipe Down, I CLEARLY told them the issues and the location of the water heater. When they arrived, he looked at the unit asked a few questions and said it needed to be replaced. They said they could not replace it because they do not replace water heaters that are in the attic. This is information they already had and still wasted 3-days of my time with no hot water. They would not listen to me when I told them that they had ALL this data prior to the appt and could have told me then so I could get another company to take the job. When I called, they were condescending and just rude in my opinion. So apparently they don't replace many water heaters as most are in the attic in Texas. What a joke !!! My opinion is to Stay Away.