Reviews of local pros in Austin, Texas

This company was sent out by American Home Shield. They were sent to replace my water heater. They said they could not replace without tearing out my wall and door frame of the closet where the old heater was in. They would not listen to me when i told them that other plumbers said there was no need to do that to replace. I ended up just taking the payout from Home Shield and getting my own plumber to replace. No wall needed to be taken out. Pipe Down is not a good company. Stay Away.

Had a great experience with Larry that went to one of our homes for a water heater issue. The previous plumber that was sent before Larry from a different company was a complete dipshit and had no clue what the hell he was talking about. Larry took his time, found the source of the problem and it ended up being a very easy and inexpensive fix. However, one thing that bothered me about this service call was that Larry was amazing at finding the solution, however he didn't bother to ask if we wanted Pipe down plumbing to fix the issue. He assumed since American Home shield wouldn't cover the parts needed for the fix he just told us what the problem was and left it up to us to fix it. If he would have asked on the spot, I would have paid him to fix the problem even if the Home warranty wouldn't have covered it. Just ask next time Larry.

The guy that came out. He was here the last two times and is rude. He told me I dropped something down the drain. I assured him nothing was dropped down there this time. He basically called me a liar. I left the bathroom because of how he was talking to me. I then told my son to deal with him. I’m not use to being talked down to especially from someone that comes into my home to do some work. I’m very honest. When he got through I told him I wanted to see what was dropped down there. He said he got hair out. Then he proceeded to tell me that something was broken off of the thing that stops the tub from draining. He asked me if it had ever had a different drain. I told him not to my knowledge. I told him all three tubs have the same faucets and drains and I doubt anyone would have replaced all three. He then told me yes they did because when this house was built they didn’t have the fixtures like I have in them now. He was going to argue no matter what I said. He is extremely rude.
His name was John!!!!!

This company was dispatched for us on a warranty call and Larry was awesome. He discovered the issue the first plumbing technician diagnosed was incorrect and addressed the issue. He went above and beyond explaining some other things we could do to get good longevity out of our softener and water heaters. Appreciate this company and Larry’s great!

This company was great ,they really made me feel comfortable, and they cared about my plumbing needs. There was no short changing in the work they did, made sure the job was done right. Even after they had to wait for construction to be done before they could finish the job,there were still committed and supportive of me, with much patience. Thank you Blaine,Randy, and the sweet lady that answered my calls and questions. I recommend Pipe Down Services for a job well done.

John was outstanding. He analyzed the problem and made every possible attempt to resolve the situation accurately and expeditiously. My toilet was a Briggs and Stratton circa: 1998 with a tank retrofitted by the manufacturer from 3.0 gpf to 1.6 gpf (due to the law change). To accomplish this, B&S inserted an inner tub made of plastic with a proprietary FluidMaster component trademarked as Vacuuity Flush.

This unit was installed as original equipment when we purchased our home new in 1999. We never ever had a problem until a month ago when the tank started leaking into the bowl.

John thoroughly inspected the fixture and voila!—the plastic insert developed a hairline crack which was causing the leak. Easy fix: Remove and Replace... BUT those tanks are no longer manufactured by B&S and replacement components are no longer available.

As such, AHS authorized a toilet replacement and installation. John handled the installation in less than an hour. Pipedown Plumbing did NOT disappoint.

I no longer recommend American Home Services. Reason: I had minimum claims with this company. In 2019, I experienced a leaky hose bib (also covered by my plan). They sent a plumber who wanted to tear open my living room wall to repair the hose bib. After over 25 calls and COUNTLESS HOURS ( yes, HOURS) on hold, they never worked with me to resolve. I cancelled my membership and they continued to charge me every month until the contract’s expiration date.

I contacted a plumber independently, he replaced the brass fitting and handle located on the outside wall for about $100.00. The service call from the “plumber” that wanted to tear down a wall was $150.00 and I got nothing.

I guy named Johnn came to clean the drain, he was very rude since the first moment he got in the house. He made a big damage in my floor and this company does not want to respond for the damages they caused, while he was trying to clean the drain, lots of water (dark water) came out and into the floor, he clean with some rags and left them in the sink, the worse part is that after he left I walked over the laundry room and water started to come out from the floor planks joins, when I called, they were very rude and basically said to clean it myself, the floor needs to be remove and clean, but they are not responding. Now I am paying out of my pocket a professional cleaning company, the last picture shows the water trap under the floor they detected with their devises, the floor cannot be saved.

A plumber from this company called John came to clean a drainage; while doing that lost of water (dark water) came out of the pipe and went over the floor, he wiped the floor when he finish the job and left, then my wife started walking over the floor and water was coming out from the joins of the floor planks, this is a vinyl plank floor just a year old, the floor is not glue to the concrete slab, the planks are join together in a system called click and lock, when I walk over the laundry room water was coming out, this water is trapped between the house concrete slab and under the floor, we called this company and they basically said to clean it ourself and that they will not take care of it, they were very rude and scream at my wife, at this moment they do not have any intention to fix the problem or even send someone to look at it. I will file a complain to the BBB and bring them to the court for damages to my property and health issues we and our daughter will have for them leaving sewer water for us to clean.

amicably resolved all differences

Have used this company many times and they always knock it out of the park. Easy to work with and communication is always top notch!!!

Great job! Super clean and well done. Barrett has a beautiful energy

Loved working with Best Austin. Sam, our project manager, went above and beyond, and was extremely communicative. Highly recommend!

Finally a contractor who does what they say they do! They are easy to work with, easy to get ahold of, and the work is top quality. Prices are fair and service is amazing! We will definitely be using these guys again in the future!

Great crew to work with and have used Best Austin Handyman for numerous remodeling projects at my house. Very helpful team as well.

I have used these guys to remodel my kitchen and bath, and then after we moved to another house, they did a ton of stuff, and all of it well. They are the POLAR OPPOSITE of other contractors — clear communication, always reachable, committed to customer service... every once in a while one of the subcontractors does what they do (not show up, for example), but the head contractors always take care of it. Seriously, I can't recommend them highly enough. I will use them FOREVER!

Remove and replace bottom of sink cabinet. The work was done very professional, on time.
Great job.

We love Best Austin Handyman, they've done great work on three projects for us already (a mudroom, accent wall/entertainment center, and under stair storage) and we will continue working with them in the future.

We were referred to best austin handyman from a friend who used them for her remodel. Sam and his team installed recessed lighting in a matter of hours. They were professional and clean. We look forward to additional home projects in the near future.

I had Best Austin Handyman out for a high-end bathroom remodel. After tearing through a handful of other GC's and contractors, I found BAH on referral from a friend. Pricing is upfront, communication is great, and Barrett's guys show up when they say they are. We had a few small issues come up during and after the remodel and we worked through them together. Our bathroom looks dazzling. Since the remodel, I've used BAH for smaller projects at my rental properties and I appreciate the swiftness of response and execution on those projects. I plan to continue to use Barrett and his team until they tire of me :)

I recently bought an older home that needed updating. I started with the bathroom. I got several bids from local remodeling companies. I chose Best Austin Handyman and Remodeling because they were very responsive and gave me a reasonable price. They started and finished the project in two weeks and came in under budget. The workers were very polite and did a great job, even though they ran into a few plumbing issues. . I'll definitely use BAH again, and recommend them to my friends.

We really like the owner and our project turned out great. There were a few bumps in the road and some follow up needed, but everything is just about resolved.

I would recommend meeting with them and using them, but my advice is: get everything in writing and follow phone/verbal conversations with an emailed review to avoid mismatched expectations. Probably necessary advice with any contractor, really!