Reviews of local pros in Austin, Texas

Blaine from Pipe Down Services arrived.
Wasn’t helpful towards my waterless electrical heater. He isn’t “skilled” in that Dept. So there is a follow up. No thank you.

If you have plumbing needs, this is the place to call! Larry arrived on time, assessed and fixed the problem quickly and even taught me a thing a two about shower plumbing.

Technician came out on time, got the job done in a timely manner, professional and courteous, answered my many questions in a way I was able to grasp so I’ll have no problems maintaining the work. Highly recommended.

"[Professionalism] I just love Mr. Blaine he knew exactly what to do before entering my house. That speaks volumes about his knowledge of plumbing. He came through and even cleaned up behind himself. ❤️"

this company is not that I was hoping for. we needed help and got nothing but rudeness. I have already complained to my warranty company not to call them for my home issues. bad experience. I have to give them 1 star just so I can post.

"Blaine Martin was polite and efficient. He kept us informed of his travel time. I would also like to thank Joy at the 800 Service Department number for American Home Shield. She made sure we had a repairman quickly to ensure that our family Thanksgiving celebration was not complicated by a kitchen sink stoppage and leak. Hard to prepare the food with an unusable kitchen sink!"

Very pleased with services provided by Pipedown Plumbing ; quick response to service call, job was evaluated and needed services were performed . All was done in a timely manner. Technician was courteous and professional.

Pipe Down Plumbing Services is fantastic. John, the plumber on our job, was prompt, professional, and did quality work. I’m a fan!!

You should not let American Home Shield
send this company to your house. Do whatever it takes to get another company for service. Very unprofessional and do not listen...they already know answers before even getting to the equipment. There must be some kind of something between the two companies.

This company is contracted with American Home Shield. These people are a complete waste of time. Came to my house to fix a stoppage. Couldn't find a clean out and just left. Im glad you got my money. You will never get another dime from me. Next time I call AHS. I will make sure they do NOT send you.

Very prompt service. Diagnosed and fixed the issue with my water heater and I was on my way sooner than expected. Very pleased with my experience with Pipe Down Services.

Well, the service provider BLEAD all over our bathroom and didn't clean it up nor did he follow basic blood spill/communicable disease safety. UNACCEPTABLE.I have photos to show the amount of blood left all over my countertop and cabinets.

Pipe Down Services is always prompt with their visits. They are professional, both on the phone and during the visit. And they are always able to fix our plumbing issues.

Wish I could give -5, the guy they sent was HORRIBLE!!! Everything he said was WRONG (I got a Real Plumber to verify what their guy said - turned out not to be accurate). When I called the manager I was told "'I don't know what you want me to say"'. So know I have to fight my Home Shield bc of what this guy wrote.
But don't worry, I'm telling EVERYONE!!!! I asked for the plumbers license # - didn't get it. Tried calling today got VM, I'll keep trying until I get his license # so I can turn him in to Tx State Board with written proof from 2 other Plumbers. I want my $75 back and I want him to write the TRUTH in his report....

Pipe Down Services in Waco was very professional from scheduling the appointment to completing the job. They always made us feel like we were a top priority. We are very pleased with the job they did.

Less than 1 star!
Guy (never introduced his self) went to my mothers house and had the worst attitude and most unprofessional manner. Was called for a shaking toilet (not broken)...guy went in tore up the toilet and left it there saying there was nothing he could do. Wanted to charge my mother $275 for absolutely nothing and have her sign a waiver just in case somebody decides to use it. I recommend staying faaaaar away from this company! Btw, toilet is now broken and guy will not fix his mistake!

Larry showed up on time and was very helpful. Not only did he address the broken water heater, he provided a much better system and gave us useful information we needed for the future. Left things tidy when he left as well.

I have AHS and they sent Pipe Down to replace our disposal and kitchen faucet. Larry was friendly and professional and did a great job. Pipe Down was very communicative.

American Homeshield had John with Pipe Down come out to check the water heater. He had a bad attitude the moment he drove up. He couldn't see the information so the moment he left the house he cancelled the order and didn't even bother to call me. We had Mr FIx It came out and took care of the problem. 👍

Overall the company might be fine, but the few times we've filed a claim through American Home Shield we've received "Johnn". He literally wrote his name with that spelling on the work order. He shows up and is very brash, rude and spends a couple minutes looking at the issue, then smokes a cigarette or two at his van for 30 plus minutes. Everytime he's told us incorrect information, and doesn't do anything. We have to call AHS to have a new company and/or tech sent out. Yall need to find "Johnn" a new job. He's either too salty to do this anymore or he shouldn't be around people in general. Horrible experiences with your company because of him.

Very sorry @$$ company to use they came to replace a pipe that had a tiny crack. While cutting it it cracked the whole line now they said they can't replace it unless I tear out my cabinets and wall. They also came out to fix a clog and the technician said he could only unclog have the house. Hate them and will not be using them in the future. They were sent out by American homeshield.